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PS4 Hardware Troubleshooting / Q&A Thread
- Thread starter Y2Kev
- Start date
Hidden One
Member
I'm actually happy for that guy. I respect him for being determined to get his PS4 to work and he actually managed like 2-3 times?
Straightballin
Member
mine is a September Amazon PS4....dead after a couple of hours of use
tokyostomp
Banned
General censuses is that if you have a pulsating blue light and cannot get into safe mode you've got a defective unit that isn't HDMI related?
Is this information on the back of the actual console itself or the box?
DidntKnowJack
Member
Is it supposed to always be blue? I haven't had any big problems with my PS4 other than loud noise, but that light is always white. I mean, when it boots up it's blue, but after that it turns white. Is that not normal?
Yeah, mine would get loud whether I was playing disc games or digital and would remain loud even when I wasn't playing anything and just messing around on the dashboard.
Sadly yes :/
Yes, that's normal.
tokyostomp
Banned
Ugh, Also count me in for:
Hongfujin Yantai China September 2013
*Edit*
what firmware - 1.0 (Whatever comes preinstalled)
purchased from where - Amazon, Console Only, No bundle
what is your A/V set up like - Tried to 2.1 Soundbar (multiple, HDMI In), Tried straight to TV via HDMI. (Tried 3 different sets, all 1080P)
what resolution do you want to output in - 1080P
were you able to get any video signal or none at all - No signal at all, pulsing blue light, never turned white., Cannot get into safe mode, One Beep then powers off.
can you hear audio - No Audio, No Boot
D
Deleted member 47027
Unconfirmed Member
The two dead ones I've had happen to my two friends, one was GameStop and the other Best Buy, don't think it's a bad batch from Amazon.
It goes Blue -> White. Blue is boot up, then white is regular usage. Orange is standby. Red is overheating.
So, I'm wondering if something didn't screwed up when I booted up the first time. For some reason it made me download the software update twice and then it started crashing shortly after that. I just booted in to safe mode and installed the update from a USB drive and at least so far it's the most stable it's been since I started. Fingers crossed.
Edit: Other differences this time... I'm not using a digital optical audio cable and running wifi instead of wired.
Edit: Other differences this time... I'm not using a digital optical audio cable and running wifi instead of wired.
Right now its difficult to tell. Every major forum I frequent is full of these types of posts though, so I have to imagine that the .4% Sony claimed is total BS.
Yeah. The high amount of Amazon complaints seems highly correlated to the fact that Amazon sold a crap ton of units.
That was in reference to the 4,500 or so units that were out before launch from the Taco Bell promotion / review units. That estimate doesn't apply to launch numbers.
Same here. I've already thought out what to do if mine bricks.
PrivateWHudson
Member
I did the usb update, so when I went to plug in my lan connection I just slightly bumped the hdmi and lost video. A wiggle and it was fine, then the cat5 just lying on the hdmi wire killed video again. A little wiggle and it was fine, but after the rush, I'll send it in for service. I'm using a quality hdmi cable, and it "feels" like it's connecting securely.
Hidden One
Member
The closest Sony Store to me is in Houston..That's about a 2 hour drive...I may just go and see if I can get it exchanged tomorrow.
Dynamite Ringo Matsuri
Member
I've been having a really shitty day, and joked to a friend that with the way things have been goings, my system will break once I got home, and plugged it in. Well... I experienced the exact same thing you did :/
I eventually got it to boot, I'm downloading the firmware now, and I hope to god it doesn't die when it reboots :/
Mine's also from Amazon FWIW
RapidCancel
Member
I don't see anything in there and the cable appears to go all the way in, here's a picture of it.
Is that far enough?
It was also working just fine until after I downloaded the update and it tried to restart itself, once that happened, I constantly just got a blank screen even though the ps4 keeps showing a white light.
LilWayneSuckz
Member
I purchased my PS4 from Amazon:
- I turn it on and only the blue strip of light flashes
- I can't power it off with the power button i.e. I hold it for 7 seconds and it does not beep or turn off
- Haven't been able to turn on system since I opened the box
- Plugging in the controller and pressing the PS button only causes the controller to flash white for a couple of seconds then stop
I found I had to hold the button for 10 seconds+before it would try to boot into safe mode and finally fail/power off. Not going to lie, that sounds like it's a sign of a defective unit if it takes so long to even try and reboot.
My friend updated his ps4, after the update he gets a pulsating blue light and can't turn it off with no signal on the tv. He unplugged it and after that he got a signal again, he told me on the phone that after a software update bar filled up to 100% he got the pulsating blue light again with no signal. So any tips for my friend? I'll try to help him tomorrow he went to sleep.
Hongfujin Yantai China is a dead to me!
I seem to have a bad PS4 from this god forsaken land as well. It ran this afternoon for a few hours playing BF4, then went dark. Blinking blue light, no safe mode, no hdd sneak. :/
what firmware? 1.50
purchased from where? Amazon
what is your A/V set up like? HDMI into Toshiba TV
what resolution do you want to output in? 720p
were you able to get any video signal or none at all? Had video when running, not since it went dark.
can you hear audio? Nopes.
I seem to have a bad PS4 from this god forsaken land as well. It ran this afternoon for a few hours playing BF4, then went dark. Blinking blue light, no safe mode, no hdd sneak. :/
what firmware? 1.50
purchased from where? Amazon
what is your A/V set up like? HDMI into Toshiba TV
what resolution do you want to output in? 720p
were you able to get any video signal or none at all? Had video when running, not since it went dark.
can you hear audio? Nopes.
I don't know. I doubt those review/Taco bell units are an entirely separate batch; especially since its the exact same issues.
Dead Prince
Banned
Right. War frame finished downloading. Booting it up now
And downloading the update. Should I leave out to menus or stay
And downloading the update. Should I leave out to menus or stay
STAY
Dead Prince
Banned
too late. i was pressing it. had NO problem lol.
Maybe I should wait until an update comes out before I try mine on Monday.
Artemis-Thoth
Member
My PS4 froze up right after I downloaded and installed the Amazon Prime video app, I tried ejecting the disc, nothing. Then tried to access it via my phone, it says there's no PS4 on. So I held my finger over the power button for maybe 30 seconds, then it beeped and rebooted into Safe Mode. Then it did a recovery, rebooted and has been fine ever since.
Sony really needs to patch the Firmware from 1.5, it's not doing well.
Sony really needs to patch the Firmware from 1.5, it's not doing well.
Everytime I insert/eject a disc it sounds like a paper shredder, what sould I do gaf? take it back to best buy? Sony Store? call in a coffin? games are playable, and the console itself is fine, its just maddening. I know I'm luckier than others here, but damn it sucks getting a defective unit.
wanderingprostheyltite
Member
Dead Prince
Banned
i recorded it too late but heres pressing the PS button
My two Sony consoles have always had temperamental HDMI handshake issues. My 360 and Directv box will work without any fuss on any monitor, but my PS3 always is fussy and my PS4 had one off issue handshaking with one of my monitors (which works now).
For what it's worth, my Taco Bell PS4 (Hongfujin Yantai China Sept 2013) and it's working fine. Hopefully it's just a firmware issue or HDCP error.
For what it's worth, my Taco Bell PS4 (Hongfujin Yantai China Sept 2013) and it's working fine. Hopefully it's just a firmware issue or HDCP error.
Isn't that normal? If you click Play Game again it goes right back in.
mr teaspoon
Member
So I've had my PS4 freeze up on me one time. I had downloaded the system update and was watching TV on Amazon Prime when it froze. I held the power button down, and it beeped, but stayed on. No response from holding down the PS button or trying to connect with Vita. Pulled the plug, it rebooted in safe mode and I haven't had any problems since.
Anyone notice the subwoofer being way too loud? On Resogun it's insane. Since I'm in a condo with neighbors on each side I'm screwed lol
Also the audio levels are all over the place between games and apps. I remember PS3 being like this early on and then the sound levels got a bit standardized.
Also the audio levels are all over the place between games and apps. I remember PS3 being like this early on and then the sound levels got a bit standardized.
Bam Bam Baklava
Member
Seems like the audio issues I've been dealing with happen in nba 2k only. Should be fixed in some kind of firmware or game update.
NYR
Member
Ugh. Not this idiot again.
Dead Prince
Banned
i think someone said their ps4 crashed when they left to the menu. or were you asking if that's normal. yes.
Hidden One
Member
I am jealous. Staph.
ElRenoRaven
Member
Well after taking all night to relax I finally got through with the chat support after 50 million disconnects. Beat the phone wait which I had of 1 hour and 45 minutes and counting by that point.
Shock shock they suggested the remove HDD and reboot trick and then when I explained that didn't work they offered a coffin.
Shock shock they suggested the remove HDD and reboot trick and then when I explained that didn't work they offered a coffin.
JohnnySasaki86
Member
Yes! I have this issue now too! Didn't have the issue on my tv, but my gf LCD, which incidentally is a Sony Bravia, is having this issue! Really annoying.