I don't normally buy collector's editions of games because it's usually inanimate plastic stuff that just collects dust and takes up precious space. Because this one's centerpiece is a functional, wearable, smartwatch, I figured, "Why not?" and took the plunge. To be clear, I certainly wasn't expecting some top tier smartwatch given the total price of the package and what it included but I did expect it to at least function properly.
Let me begin with the positives: The watch case itself is fantastically constructed and very accurate to the one presented in-game. It's heavy, secure, and a great display piece. Likewise, the GalBank Credit Chip replica the game code is provided on is equally well done. Die cast metal, heavy, and using it to provide your "uniquely encoded" game code is a nice touch thematically consistent with the in-game universe.
Unfortunately the centerpiece -- the Chronomark Watch -- has been a letdown. From its very arrival, there's been problems with it. The charging puck was defective out of the box and would not charge the watch unless the microUSB cable were twisted a particular way. It took two weeks to get any kind of response from Bethesda support on the issue. (Add: I'm still waiting on the replacement. I ended up tearing apart the one it came with and fixing it myself by soldering on a new connector.)
Although the watch synced to my iPhone 11 no problem, it's never functioned properly. It regularly locks up multiple times per day simply telling the time. As an example, one morning I checked the watch and it said it was 7:34AM but it was actually 8:45. About an hour later, it still said it was 7:34. When it locks up like this the only resolution is to do a hard reboot. I'm having to reboot the watch several times per day. Messaging has never reliably worked, sometimes going anywhere from several hours to several days without properly displaying messages from my phone on the watch face. There is no solution for this issue; Rebooting and re-syncing the watch to my phone does not fix the issues. It displays messages when/if it wants to. (Add: The weather function of the watch also repeatedly locks up the entire watch just by bringing it up.)
Then there's the issue that sometimes, after charging, the watch doesn't want to turn on its display. At all. It eventually does, but only after fighting with pressing the power button or doing the hard reboot sequence multiple times. This makes me suspect that the watch -- the display or some other component -- will die sooner rather than later.
In short, the centerpiece of this collector's edition is unreliable, flaky. Which is sad because the watch itself is very well constructed. (Add: I've heard people complain about build quality but I don't get their complaints; it's very solidly built and doesn't feel flimsy or cheap... unlike the software that runs it [or the charging puck].) Unfortunately, because I cannot rely on it to do the basic function of TELLING TIME, it's been relegated to being a display piece. A glorified dust collector. The very kind of thing I don't like buying Collector's Editions for.
A final aside: Bethesda's support for this thing is a joke. If the damage isn't "plainly visible" (which is pretty difficult when it comes to an internal microUSB connector or a software problem), they just close the ticket and do nothing further. I feel like I've completely wasted my money and have little recourse. I could resell it but I'd rather not saddle someone else with a defective item that wouldn't even include the game (as I've redeemed the code for my own account).