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Thinking about opening up my own game store

I live in a Northern Manitoba city with many gamers and no game store except Wal-Mart, I think it would be a profitable venture as well as something I know I would personally enjoy.

Anyone on the forums have any experience with owning a game store? Anything I should be aware of before hand? I don't want to get into something that ends up not making money.

I think I might inquire with the Microplay franchise.

And before anyone points out that gord website, yes I've already read it. :)
 
There is not a ton of markup in Videogames, Anime has more of a markup, same with figures and cards.

If you feel there is enough demand for all the above, it might be worth looking into.

Combine that with what seismologist said and it might work out
 
As long as you provide us with a website containing fabricated stories of how you chase down and beat up shoplifters, go for it.
 
A friend of mine used to run a game store he and another guy started. They sold board games, figures, dice, and rented anime in addition to selling new & used games.

They simply couldn't compete. Nobody would buy games, because they couldn't sell them as cheaply as Wal-Mart or any of the other game retailers do. Since small shops can't buy in the quantities that large chains can, the small shops don't get a discount, and so they HAVE to charge more than the big shops.

If you can get a franchise, that's probably your best bet. But a small independent shop simply cannot succeed in a market where one of the big boys exists.
 
I think it could work out. Find a good location and have a clean, well-lit store with a good logo and I'm sure you'll do great.
 
preowned will be your money maker. Franchises will be quite an added starting cost and you will still be limited in what you can do depending on the franchise. Carry some new product but just don't stock it like the other big names. You don't really need 50 copies of Madden sitting in the back. Push preorder/sign up books for major new releases so you can keep better tab on your inventory and not be stuck with non moving merchandise. Give people a reason to come to your place, be more personal. Think of getting a couch and screen for video game playing. Have some tournaments and build a hardcore base to make a name for yourself.
 
Futureshop and EB killed all the small local shops nearby. :(

In SE Asia most of the small shops stay alive by modding consoles and selling bootleg games from Malaysia at a 1000% (10x) markup.
 
Not to discourage you since I'm starting my own small business, but I think you should change your title to Thinking about going bankrupt. To be honest it's really dependent on your location, but videogame stores are probably one of the most difficult stores to own. Especially now that the market is becoming incredibly competitive. You have EB and GS that have just merged, Blockbuster getting into game sales, then stores like Futureshop, and then things like Walmart.

Look at how many stores have fallen under the might of WalMart, do you really think you could go up against them? I'm sure we've all seen many game stores rise and fall in our times. One that's opened up near me is actually a rental store, at first they focused on game rentals, but now they rent out the latest video releases and everything, and they've been around for a couple of years now, so I *think* it's going ok. That might be a better route to go, video/game rental, and then do some selling on the side but not as the main biz. We also have an anime/comic place that sells and rents just anime and comics and they seem to be doing alright as well.

But I live in a city with 2 universities, and most people are pretty well off, so lots and lots of spending money. You gotta know your market VERY VERY VERY VERY well.
 
Also, you could possibly make money off of rentals. There is an independent game store near my house that rents games out for $.99 a day and they rent everything from GBA games to DS games to PSP games to all console games. None of the major rental places near my house rent out portable games. Also, let your customers try out games before they purchase them, especially used games. This way, they will be more confident when buying something from your store. You can't battle directly with something like a Walmart, that is why you have to get a lot of returning customers.
 
I don't think I'd start a business like that with Wal-Mart as a competitor. It's no fuckin wonder that they contribute 2% to the GNP every year here in the states.
 
Yea, I'd defiantly recommend getting into rental too. The independent game store near me was about to go under until they brought in rental, and started giving cash for used games. If your opening into an area with little around, every little bit extra you add to the store makes it all the more enticing for more people than just those gamers that dare to use the little guys store.
 
Let me put it this way: your odds of surviving as a video game store are about the same as your odds of surviving as a brand new arcade.

Also, how about eBay (as an online store) to remove excess stock?
 
Ponn01 said:
preowned will be your money maker. Franchises will be quite an added starting cost and you will still be limited in what you can do depending on the franchise. Carry some new product but just don't stock it like the other big names. You don't really need 50 copies of Madden sitting in the back. Push preorder/sign up books for major new releases so you can keep better tab on your inventory and not be stuck with non moving merchandise. Give people a reason to come to your place, be more personal. Think of getting a couch and screen for video game playing. Have some tournaments and build a hardcore base to make a name for yourself.


All of this works well until EB and Gamestop stores start opening up near you, then it's all over. :/ Listen to Blackkade; a video game store is just not a good idea.

My own store used to be the only place in town that took in used games (for cash, too, and I think we still are) and sold imports. Having Japanese systems on display, if not for sale, really used to help to get people into the store, but things have changed and importing just doesn't work anymore like it used to.

Honestly from what I've seen having worked in an independent game store like what you want to open for the last nine years now is that it's just one big headache not worth getting into. You don't make enough money off of new games and there's just no way you can compete with the big stores. My boss has simply given up on ordering new games alltogether, save for the yearly Madden release or something big like Gran Turismo 4, but then you have nothing in the store people want. Customers for the most part just want new releases, which seem to have a shelf life of two weeks nowadays, and whatever doesn't sell you're stuck with, and usually have to drop to a competing price making you lose money. The bigger stores don't have to worry about this. They can send their old stock back....you can't. They also do something with used games (I believe they send them to the companies or corporate for some type of credit?) that little stores won't be able to do either.

Having a small game store was a great thing until about 5 years ago. It just isn't going to work now IMO. I'm glad I just work there and if the store closes, it won't really affect me, but the people in charge are going crazy right now and losing money left right. Some of it is due to stupid decisions and bad pricing, but I see the costs on new games (you don't make a dime on new systems BTW) and we make maybe $3-$5 per title, if even that.

The video game tournament idea sounds nice, but it likely won't be profitable enough, and if you're not in a huge city, forget about it even working...you won't attract enough people. A couch and TV area isn't going to do anything more than make your store look like a hang out for the losers who have nothing better to do with their free time. You'll have people hanging out there all day wasting your time and buying nothing, which isn't fun, trust me.
 
Ponn01 said:
preowned will be your money maker. Franchises will be quite an added starting cost and you will still be limited in what you can do depending on the franchise. Carry some new product but just don't stock it like the other big names. You don't really need 50 copies of Madden sitting in the back. Push preorder/sign up books for major new releases so you can keep better tab on your inventory and not be stuck with non moving merchandise. Give people a reason to come to your place, be more personal. Think of getting a couch and screen for video game playing. Have some tournaments and build a hardcore base to make a name for yourself.

This is important because big stores like Wal Mart will be able to beat you in other areas. Just remember that Wal Mart's cold, clean efficiency is also its biggest detriment -- there is no fun going into a big, bland, ugly store to purchase games from a 45 year old mother of three. Turn your store into a comfortable haven for hardcore gamers. Introduce gaming tournaments, have walls of fame, consider purchasing several arcade units, and most important, get to know your customers well. Make a point of carrying games the big stores overlook and consider offering other murchandise hardcore gamers are often interested in.

EDIT: Lyte Edge's post was quite the somber realit :(
 
I don't understand where all of the pessimism is coming from. There are two EB's and Gamestops were I live, plus a whole bunch of Walmart's, Targets, and even a Fry's. Included with all of these big stores are two independent stores. They sell all their brand new games 2 dollars cheaper than these major retailers and I have talked to their owners and they say that their revenue has increased every year since they have been open. Both have been up 6+ years. I live in Orange County, so you could imagine how many major retailers there are in this area, but these independents are able to thrive so well.
 
Ironclad_Ninja said:
I don't understand where all of the pessimism is coming from. There are two EB's and Gamestops were I live, plus a whole bunch of Walmart's, Targets, and even a Fry's. Included with all of these big stores are two independent stores. They sell all their brand new games 2 dollars cheaper than these major retailers and I have talked to their owners and they say that their revenue has increased every year since they have been open. Both have been up 6+ years. I live in Orange County, so you could imagine how many major retailers there are in this area, but these independents are able to thrive so well.

Stores in L.A. and New York likely will have it easier than anywhere else in the country. I'm in Atlanta, and virtually ever other independent game retailer has shut down in the past five or so years.
 
Lyte Edge said:
Stores in L.A. and New York likely will have it easier than anywhere else in the country. I'm in Atlanta, and virtually ever other independent game retailer has shut down in the past five or so years.
Okay, I see. Well, then the personal touch on a store in these smaller areas is going to be even more important. Just differentiate yourself from Walmart. You need to gain the customer's confidence.
 
Lyte Edge said:
All of this works well until EB and Gamestop stores start opening up near you, then it's all over. :/ Listen to Blackkade; a video game store is just not a good idea.

My own store used to be the only place in town that took in used games (for cash, too, and I think we still are) and sold imports. Having Japanese systems on display, if not for sale, really used to help to get people into the store, but things have changed and importing just doesn't work anymore like it used to.

Honestly from what I've seen having worked in an independent game store like what you want to open for the last nine years now is that it's just one big headache not worth getting into. You don't make enough money off of new games and there's just no way you can compete with the big stores. My boss has simply given up on ordering new games alltogether, save for the yearly Madden release or something big like Gran Turismo 4, but then you have nothing in the store people want. Customers for the most part just want new releases, which seem to have a shelf life of two weeks nowadays, and whatever doesn't sell you're stuck with, and usually have to drop to a competing price making you lose money. The bigger stores don't have to worry about this. They can send their old stock back....you can't. They also do something with used games (I believe they send them to the companies or corporate for some type of credit?) that little stores won't be able to do either.

Having a small game store was a great thing until about 5 years ago. It just isn't going to work now IMO. I'm glad I just work there and if the store closes, it won't really affect me, but the people in charge are going crazy right now and losing money left right. Some of it is due to stupid decisions and bad pricing, but I see the costs on new games (you don't make a dime on new systems BTW) and we make maybe $3-$5 per title, if even that.

The video game tournament idea sounds nice, but it likely won't be profitable enough, and if you're not in a huge city, forget about it even working...you won't attract enough people. A couch and TV area isn't going to do anything more than make your store look like a hang out for the losers who have nothing better to do with their free time. You'll have people hanging out there all day wasting your time and buying nothing, which isn't fun, trust me.


I was giving him basic ideas, but the things you are saying are just as correct. I'm actually just about ready to open a store but it's a different idea then just a video game store. I can't say more because of the idea but there is a way to succeed you just may have to think outside the box a little. Look at your area, look at your competition and see exactly what the people in your area want. For instance just because you have a couch and big screen doesn't mean you can't make money off of it. Be creative. If you don't think you have the time or heart to put into it then absolutely don't do it. The first thing my business teacher said too us was only half of us would still have a business after the first year and then another half would lose the next year until just one of use was left at 5 years. The amazing thing was after hearing everyone's business ideas I could see it because just about none of them put any thought into their businesses. "i'm opening a cafe" ok great what kind "oh, i don't know, just some food and coffee" ok what time are you open " well in the morning, around 8, but I have to close at 1 to pick up my kids" um..ok yea, you fail.
 
Walmart sure is doing good in our area. One of our local Super Walmarts just got several million dollars just to do some decorating :lol. Good thing about it is, is besides the huge expansion the electronics division nearly doubled(adding in a new Greatest Hits section, the entire PSP section, and a new DS section). $19.97 anyone? :)
 
Yeah, I think its best if you want to build a loyal customer base you need to offer other services than the standard videogame franchise reseller. Rentals, allow for play by the hour, internet service, etc. Ofcourse you need a good business plan to survive the initial year inorder to get that customer base :P
 
From my experience managing game sales/rental places, and from watching the locally owned joints around here, I'd say don't bother with rentals and carry very VERY little new stock. They're both money pits. Carrying new stock will almost never pay for itself, and rentals are getting more and more difficult to profit from thanks to Blockbuster and the game pass junk, not to mention GameFly (if they have that around you).

My suggestions:
Used games should be your bread and butter. Buy at low, but fair prices, and sell at a big markup (again, at fair prices. Use EB as your general guideline). Don't overstock anything (say, never more than three copies of any one game, save guaranteed movers like the Grand Theft Auto series, and almost NO sports games, especially none more than 9 months old).

Carry no new systems, because there's absolutely no money in it. In fact, you may have to sell at a loss to compete with Wal-Mart. Carry used systems, and not loads of those either.

Very little new game stock. Never have more than one of any new title in. People are going to go to Wal Mart for stuff like Halo 2 and Madden. Those guys will almost never be out of stock, which gives gamers absolutely no reason to come to your store and buy at the same or possibly higher price. Never worry about turning away a customer looking for one of those games new, because the overhead of stocking your store with new product will kill it.

Allow play by the hour, or whatever, within the store. But be very careful. Don't be a dick about it, but police the whole thing well. Large crowds of teenagers loitering around and being a general pain in the ass can hurt your business.

Rentals....again, a very risky business to get into. You'll generally have to buy new, which is expensive, and you'll never be able to afford to stock as many as the local Blockbuster or other rental chain. Plus they take up a HUGE amount of space in your store. And when 5% of your rentals are simply subsidizing the other 95% of games that aren't making a profit, you're pretty much spinning your wheels.

Just what I've learned in my years.
 
You should just work out of a small office and keep it mostly web based. Have the locals come to your office or home but have your stock online. This way if EB/Gamestop comes in you have minimal investment.
 
chances are you'll lose a ton of money.

open up a game "cafe" that happens to sell games, consoles and whatever else you want too.
 
I used to manage one of the stores that went under due to Best Buy and Walmart. We did used games, and were VERY knowledgable. We had quite a few customers that would only buy from us. However, a store can't survive off those. It needs the casual buyers as well. Some people would come into our store, and ask us about certain games. We'd let them try any game we had in stock (something Walmart and Best Buy couldn't do) new or used. They'd play it in our store for a bit, then drive down to the Walmart down the street and buy it for $5-10 cheaper. Best Buy and Walmart sell titles AT COST all the time (and their cost is MUCH less than ours was, because they bought in much larger numbers). They do this because they want to get people in the store. It's a near-free way to do that. Then these people buy a couple of DVDs, another controller, etcetera, while visiting. We simply could not compete. We tread water for years, but in the end, we gave up the ghost.

When things started getting tough, I came up with the idea of running tournaments. We ran a few, but mainly the regular customers came. We didn't get much new business. And the people that came didn't buy anything. EB and Gamestop getting into used games got rid of our niche. As sad as it is, our letting people play any game in stock in the store just helped the business of our competitors that were selling for less. We were only able to get games at the cost we were because we were part of an independent chain. We were able to get somewhat decent distribution. We had the pull to do that (unlike a single independent store). But again, that wasn't enough. People trusted us. They trusted our opinions. We didn't talk down to them like other independent shops in this area. But the customers had bills to pay. And they still got the same end product if they bought from Walmart.

The market is very different now than it was a while ago. This goes for both used game sales and import game sales. Things have changed drastically. I recommend against it. Maybe you should try creating an ebay store at first? Brick and morter really is asking to be bankrupt. If you decide to go forward, good luck. I wish there were tons of independent shops everywhere, with staff that really knew their games, AND with sales to support them. The market is just going further and further away from that. Maybe there will be a resurgence when independent game development really takes off (like indie music stores), and gaming is truly and fully mainstream. But we are far from both ends of the market where this would work. Again, good luck.
 
Are there any LAN cafes in your area? If not, perhaps that would be a suitable alternative.

Check out the local college/uni (I dunno what you have in Manitoba ;). Get some great local support.
 
"I think I might inquire with the Microplay franchise."

That's funny you mentioned. Our local mom and pop store let themselves get bought by them, then somehow got separated in just a month. Something fishy there.

Anyway most people are right. I spend months in that store, and all the money comes from used games. Even old school stuff like SNES and Genesis, stuff you won't find at EB. They'd buy SNES games, 64 games, PS games for pennies rather than dollars and sell them from $5-$20. The rare stuff they'd put on Ebay. Renting a lot of games helped also.
 
Constantly be playing "underground" hip music, have women behind the counter wearing semi-sexy uniforms (and make sure they KNOW WHAT THEY ARE TALKING ABOUT), in fact, have all of your employees WELL VERSED in video game lore, give out free demos and posters and cater to the hardcore, and you will build a very loyal fanbase quickly. hire only gamers, not people just looking for 6.50 an hour.

hit the hardcore at their hearts, and you know how crazy we are, we wont rest untill all of our friends ONLY shop at your store, and etc etc untill it spreads and your where everyone goes on launch day.
 
I think its important to differentiate your store from the local EB/GS/Walmarts. Working in retail in this business i've seen that usually having machines out invites loiters whom never buy anything. And while letting people try out a game is good (along with knowledge on the products being sold) is a nice service to the customer it doesn't guarantee sales. Unfortunately or fortunately to gain customers you really have to be a people person and make their experience shopping there better then anywhere else (this is very hard).
Differientiate your store from other major chains in areas where you can't beat them in prices alone. I'd think it would be cool to have a store that catered to a specific audience like games/anime/manga/toy models/japanese snacks etc.

Don't be to overly concerned about making huge profits just enough to get by should be enough, and put whatever extra back into the business.

Have interesting promotions like free used game every 10 purchases or something. Find ways to show customer appreciation with minimal cost.
 
Here are great guidelines should you open a store:

1. Hire knowledgable, friendly staff that aren't too talkative.
2. Make them dress very nicely. Have them take a shower before they go to work. Properly groomed hair. It really goes a long way.
3. Keep the place clean - and make sure there are vents and the doors and windows stay open to keep the after school teenager smell from staying at the store.
4. Price competitively. If possible, offer a 110% price guarantee, or something like that.
5. Imports - carry them cautiously. Be willing to take orders. Have the Japan GAFers help you out here.
6. A special site for GAFers to order imports from you.

Good luck. :)
 
Please make online store and make sure it ships worldwide, so we here in Europe can buy your goods (games) :D
 
A little off-topic: Would anyone else here dig a gaming "library" and/or resource? Set up booths with headphones. LAN rooms. Keep your wares on heavy lockdown and retrieve things on-demand. Do allow access to strat. guides and related books. No food/drink, or a designated eating area. The admission price would have to be steep, or the requirements of admission would have to be strict. Gotta weed out the thugs somehow. I would pay a few hundred dollars for a 9 to 12-month pass to a decent gaming "resource." It would take an impressive collection of product and a knowledgable staff to make it attractive, though. And, you'd never have to stock more than 1 or 2 copies of a game unless it's all the LAN rage. I honestly don't know if I'd allow checkouts, though. I've seen games leave Blockbuster and never fucking come back. Maybe ask for an inflated deposit?
 
That IS off topic :). I think it deserves a new one. Admission price denies it the title of "library", I feel.
 
The one single thing that I can advise for you before all others is to research your business plan incredibly thoroughly before putting it into practise. Opening a store like this is a huge investment and carries huge risks if not properly thought out. If, however, you have a sound buisiness plan and a good head for the gaming industry, you could well end up with a modestly profitable venture and a job and a life which actually interests and challenges you, so it could go either way.

If I were in your position (who knows, maybe someday I will be :) ), there are a number of things I would make good note of:

1) Don't bother competing with the big chains (WalMart, EB, GS, etc.) on their level, they'll be able to sell more new games at a cheaper price than you, and it won't take long for them to run you out of business. If you want a profitable independent store, it has to cater for it's own clientelle. It's simply a matter of finding the right niche to specialise in.

The best niche I can think of is retro gaming. You operate mainly as a pre-owned games store, except, unlike EB or Gamestop, you don't just sell pre-owned GC/XBox/PS2 games, you sell everything you can get your hands on back to the first Atari consoles, focussing on the sort of games, consoles and accessories that collectors and retro-enthusiasts would enjoy. To really get people coming back, though, you'd have to have a very large collection of old consoles and games. Luckily, these can be bought relatively inexpensively over eBay initially and, providing you advertise well that you buy old consoles and games, people cleaning out their attics and so forth could provide you with some real gems for tuppence.

2) Renting out games is barely ever profitable. Much like sales, the big chains are going to run you out of business in no time if renting out new games is your big money-maker, as you simply won't be able to compete in terms of price and selection. Renting out old and retro games just plain isn't worth it, either, considering the prices that they usually sell for, anyway.

3) Putting a couch and big screen TV into your store may attract people to come along and play some games, but it's going to take up a lot of floor space and will attract loiterers, not customers (they may well be customers too, but from my experience these sort of people simply don't contribute enough money to make their habitation worth it). A much better idea, if you were to go with the retro specialist store, would be to get a few of the classic arcade games (Pac-Man, Space Invaders, etc.) off eBay and stand them up for free play, with a price tag just in case anyone wants to buy them. Granted, an arcade machine-buyer doesn't exactly come along very often, but you're getting value by attracting retro-enthusiasts to the store, and you could well make a good profit off the eBay price if you managed to sell one or two.

4) Handle new consoles and releases, but only on a pre-order basis. You're not going to be able to compete on a point-of-sale level with the big guys, so there's no point buying extra inventory that won't sell, but if you've got a group of regulars who keep on top of the new releases as well as your retro offerings, then you might as well offer a pre-order system for them to buy their new games through you as well, just to keep them from having to go anywhere else. The same applies to imports, handle purely on a deposited pre-order basis, it won't make you much money directly, but it'll keep a fair few extra customers in the store, which is always a good thing.

5) You're selling to ordinary people, not GAF members. Granted, you'll probably be targeting the upper end of the games market, but that's still well off the sort of person who posts around here. So just take everything we say with a grain of salt, and remember that it's the customer you'll be trying to please, not us.
 
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