Support NeoGAF

[Draugoth]

Datamined information shows SteamGPT is under development and it aims to automate Steam support but more importantly, SteamGPT is somehow linked to anti-cheat measures in Counter Strike.

Source

 

[Griffon]

Good.

 

[Buggy Loop]

Gonna be totally reasonable takes for AI as usual /s

 

[Guilty_AI]

They're probably gonna analyse play patterns to detect the possibility of a person using cheats, like maybe if someone suddenly starts getting better kill ratios or more subtle behaviours.

 

[bender]

Damnit, Gabe! Let AI captain your yacht and not my high priority complaints about Banana bricking my left mouse button.

 

[kikkis]

Cant afford customer support with 80% profit margin.

 

[IFireflyl]

I don't care about either of these so long as there is a human-only escalation path for potential false positive cheat detection, or for a potential mishandling of a support issue.

In fact, it would be smart to mitigate needless handling of common issues so long as the AI is capable of handling the issues properly the vast majority of the time. It should lead to faster turnaround for support tickets that are more complex as the support reps would be freed up from the mundane support tickets. If AI is being used to free up resources that can be used elsewhere rather than simply replacing the support reps and laying them off, then that's a win (again, provided that the vast majority of issues handled by AI are properly managed).

 

[Polaris]

Rare Steam L.

 

[Plague Doctor]

If I take a picture of a rash and upload it, will the Steam AI customer service poorly diagnose me? Will they also give me really bad pyschological and relationship advice? Will customer service help me write term papers that will maybe fool community college adjuncts?

If not, ChatGPT reigns supreme and GTFO Gabe. Stay in your lane with your fancy yacht and just extend Steam sales and refund when I buy bad games. This ain't the fight you want, Gabe.

 

[neo raider]

L

Yeah steam support(actual support, not refunds and not account restoration)take like 2 days minimum to get an answer but that's way better than getting a chatbot that solves nothing.

 

[I collect VHS tapes]

this is how the AI wars start

 

[vindafarna]

I trust Valve to do something useful and ethical with AI.

 

[adamsapple]

Gonna be totally reasonable takes for AI as usual /s

Love/Fuck AI.

That should cover all sides

 

[Guilty_AI]

I trust Valve to do something useful and ethical with AI.

Mecha Gabe is completely ethical and very useful

 

[DarkShadowXI]

Love/Fuck AI.

That should cover all sides

I fucking hate how much I love AI!

I also love how much I fucking hate it!

 

[ancelotti]

They don't really have a choice. AI-powered multiplayer cheating is already an epidemic and has basically undone all of the kernel level anti-cheats that were supposed to save us.

 

[Lupin3]

Awesome! AI support is my favorite kind of support. It always solves the problem, never gives me shitty irrelevant links, and most importantly: it always "understands my frustration" and share the same links again without letting me talk to a real fucking human being. Because why would we ever want to do that?

Fuck you, Microsoft!

 

[Fabieter]

Cant afford customer support with 80% profit margin.

Thats capitalism. You will always find ways to reduce costs no matter how big your profit/margin already is.

 

[Panajev2001a]

Gonna be totally reasonable takes for AI as usual /s

No, in Gaben we trust.

 

[Shubh_C63]

They're probably gonna analyse play patterns to detect the possibility of a person using cheats, like maybe if someone suddenly starts getting better kill ratios or more subtle behaviours.

2klikphilip did a video about this. CS Bots when you inspect them stops all movement and stands still. If you keep inspecting them for more than 1 minute they will auto-disconnect. Definitely can use AI to detect these kinds of things.

 

[geary]

You: I'm having trouble with my external key and can't activate the game.

AI Support: Have you tried restarting your computer?

 

[cormack12]

Day 3 of becoming self aware

How many more fucking times will these chimps ask about Half Life 3

 

[spons]

"Hey, I lost the match so think this user is cheating!" "You're absolutely right, let's ban his ass".
This will end badly considering how sycophant these LLMs are designed to be.

 

[Sentenza]

Anti-cheat monitoring is precisely an area where I would expect AI to have the potential to prove itself extremely useful.

I've never crossed an AI bot in customer service/support that wasn't completely and infuriatingly useless, on the other hand.

 

[winjer]

I hope there is still human reviews for bans, considering AI is still very fallible.

 

[Sophist]

behavior and patterns of players should be analyzed all the time to predict and ban cheaters before they act; AI makes that possible.

 

[Darko]

I hate ai customer support... I want to talk to a human you stupid robot


As far as anti cheat ai.. im for it...

Fyi:
I always wanted a career as a csr.. until ai came along and took the jobs

So im bitter.

 

[SnapShot]

Automation is nothing new for this kind of thing, I'm sure the anti-AI luddites will find ways to tell you how bad it is

 

[Topher]

Steam user: "Look here you tincan artificial intelligence, c3po wannabe, talking trash can piece of shit..."

SteamGPT: "You make an excellent point!"

 

[RoboCain]

Missing an opportunity if they don't call it GLaDOS and make it super passive aggresive.

 

[Lorianus]

I hope there is still human reviews for bans, considering AI is still very fallible.

They are not even doing "human" reviews right now, thousands of people getting autoflagged and suspended for background processes that have nothing to do with cheats in various games every day, Mouse/Keyboard/LED and various other harmless apps.

I would think an AI would perform even worse the first few years.

 

[Idleyes]

Cool, this just filled my daily "need something new to be mad about" quota.

 

[mitch1971]

Looks like gabe needs another boat.