• Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.

Valve, "Steam continues to grow because we put customers at the forefront of every decision" (Steam Year in Review 2024)

Topher

Identifies as young
Big words for a company who still didn't manage to complete the game that made them big in the first place.

It's just the place with the most games. Let's be real here.

Except you are not being real. Steam has the largest number of games because it is the best platform, not the other way around. Quantity of games isn't even the first thing that comes to mind for me when I think about what I appreciate about Steam.
 
Last edited:

Sentenza

Member
I had dial up when HL2 was a thing.
Let me tell you i fucked hated steam back then.
Well, I didn't.
I had optic fiber (even if back then it was merely a 10 Mbit/s compared to the 100 Gbit I have today).

Which means that it just worked and it spared me the annoyance of dealing with the Sierra Utilities, plus it automatically updated my games when the alternative at the time was to
- look up for updates manually
- queue on crappy public services like Fileplanet
- deal with incredibly slow and unreliable downloads or pay for the competent version.
- ...or to discover at a late date that one of your games got an update only because you found it in CD-ROM/DVD gifted with some game magazine.
 
Last edited:

Topher

Identifies as young
Yeah... well... Sometimes customers have to drag Valve kicking and screaming to be more consumer friendly. For example, when Australia rightfully kicked Valve's asses, resulting in the current refund policy that Valve now offer on Steam.

Valve is a business, they aren't saints. But they are less shitty than other stores, I guess.


I don't know the history, but as far as I know there is nothing that required Steam to implement that refund policy for the rest of the world. Not calling them "saints", but I'll still give them credit for the best, fully automated refund policy in the business.

Yet. There's people online and even on here that try to push the message that pc and steam is on a negative trend.

I see that rhetoric about consoles, but not Steam or PC except as reinking reinking pointed out when discussing the hardware market.
 

poppabk

Cheeks Spread for Digital Only Future
I see that rhetoric about consoles, but not Steam or PC except as reinking reinking pointed out when discussing the hardware market.
I'm not gonna bother searching for them - but the PC players don't buy games talking point is pretty common.

Usually has increasing qualifiers - don't buy new games, don't buy single player games, don't buy new single player games, only buy new single player games based on national origin etc.
 

Spukc

always chasing the next thrill
Well, I didn't.
I had optic fiber (even if back then it was merely a 10 Mbit/s compared to the 100 Gbit I have today).

Which means that it just worked and it spared me the annoyance of dealing with the Sierra Utilities, plus it automatically updated my games when the alternative at the time was to
- look up for updates manually
- queue on crappy public services like Fileplanet
- deal with incredibly slow and unreliable downloads or pay for the competent version.
- ...or to discover at a late date that one of your games got an update only because you found it in CD-ROM/DVD gifted with some game magazine.
Well isn’t that amazing for you!
A lot of people fucking hated steam back then more then people liked it..
 

Topher

Identifies as young
I'm not gonna bother searching for them - but the PC players don't buy games talking point is pretty common.

Usually has increasing qualifiers - don't buy new games, don't buy single player games, don't buy new single player games, only buy new single player games based on national origin etc.

Ok..but those are things people come up with things to dunk on PC gamers. Dench is saying folks are saying Steam itself is heading in a negative trend. Yet to to see anyone say that.
 
Last edited:

Sentenza

Member
I'm not gonna bother searching for them - but the PC players don't buy games talking point is pretty common.
Yeah, I've seen it often on this forum.
It's a stupid talking point, anyway, because even ignoring the obvious mega-sellers that keep contradicting this narrative, what they don't get in general is that PC players buy and play hundreds of different games every year. It's WIDE market.
They simply aren't so focused around the same three or four triple A like the console user base tend to be, on average.
 

Magic Carpet

Gold Member
Steam was great because back in the olden days PC's would eventually get Bit-Rot, best way to fix it was to reformat and reinstall Windows.
Where are my game saves? I backed them up, I think.
😰
 

Zacfoldor

Member
Golden Girls Rose GIF by TV Land


Never forget Microshaft want's to kill Steam and replace it with the Microshaft store. Sony has no such ambitions.
 

poppabk

Cheeks Spread for Digital Only Future
And no one is asking for competition.... isn't this curious?
There is tons of competition - gamepass, MS store, EA store, Ubisoft store, Epic games store, Amazon, GoG, Humble store and more I am forgetting. Like I said Tencent owns a substantial interest in Epic but supposedly jingoistic Chinese gamers flocked to Steam instead.
They are just out competing.
 

Fess

Member
Please give me the option to rename Steam games in my library, Gaben, and I will suck on your beautiful toes for the rest of my days, praise be.
hail.gif
I do this for all Gamepass games. I add the gamelaunchhelper.exe as a non-Steam game. Then rename it in my library and add relevant art.
 

Puscifer

Member
Sure is nice that GABE WILL NEVER DIE.

Steam really feels like one of the last bastions of the 'players first' mentality and I hope it never ever gets sold to anybody. Any big company buying the platform would ruin it in like .5 seconds.
His son is inheriting the company and the only difference between them is he wants valve making single player stuff again. I'm surprised more people don't know about him
 
I prefer Steam to any other storefront because of these reasons. BUT if a game comes to Xbox and is Play Anywhere, and I can seamlessly move from Asus ROG Ally to my Series X with instant cloud save sync, I go for Xbox because of the amazingness of Play Anywhere. It’s close, though.
 
Last edited:

poppabk

Cheeks Spread for Digital Only Future
I do this for all Gamepass games. I add the gamelaunchhelper.exe as a non-Steam game. Then rename it in my library and add relevant art.
Wish Heroic Launcher supported gamepass. It does all this automatically for Epic, Amazon and Gog games.
 

Hudo

Gold Member
Every game you buy is technically just a license. Even physical copies.
The main difference is that with a physical copy you can ignore some of the terms and no one will be able to tell you off.
But then again the same applies with a pirated copy of your digital purchase.


Which is nice to have, but as a quick reminder the refund policy had to come with the compromise of no more "extreme" discounts and flash sales, because price volatility would just encourage people to abuse the refund system.

I don't know the history, but as far as I know there is nothing that required Steam to implement that refund policy for the rest of the world. Not calling them "saints", but I'll still give them credit for the best, fully automated refund policy in the business.



I see that rhetoric about consoles, but not Steam or PC except as reinking reinking pointed out when discussing the hardware market.
I do give them credit for being not as openly greedy as other stores. But I refuse to see them differently from any other business. They are in it to make money, and they have some very clever people knowing exactly what they need to do to achieve that. This "your friendly neighborhood GabeN"-thing could just be a marketing gimmick they use. They do dabble quite extensively in games-as-a-service, just like any other big gaming company. And they only reluctantly implement policy changes, like the refund stuff. It just seems weird to me that they are so celebrated by some people.

But again, they are indeed one of the least shit options among all the other stores and publishers, I guess. But that says more about how actually unhinged the others are than it says about Valve.
 

Holammer

Member
Yeah, I've seen it often on this forum.
It's a stupid talking point, anyway, because even ignoring the obvious mega-sellers that keep contradicting this narrative, what they don't get in general is that PC players buy and play hundreds of different games every year. It's WIDE market.
They simply aren't so focused around the same three or four triple A like the console user base tend to be, on average.
R.E.P.O.'s been selling gangbusters on Steam for a couple days now. Not a single peep about it on GAF.
Earning more than Split Fiction despite costing 1/5 the price.

 

Topher

Identifies as young
I do give them credit for being not as openly greedy as other stores. But I refuse to see them differently from any other business. They are in it to make money, and they have some very clever people knowing exactly what they need to do to achieve that. This "your friendly neighborhood GabeN"-thing could just be a marketing gimmick they use. They do dabble quite extensively in games-as-a-service, just like any other big gaming company. And they only reluctantly implement policy changes, like the refund stuff. It just seems weird to me that they are so celebrated by some people.

But again, they are indeed one of the least shit options among all the other stores and publishers, I guess. But that says more about how actually unhinged the others are than it says about Valve.

Yeah.....they are in this to make money. If you are going to take that as automatic negative then that's up to you. Last year Steam removed the requirement for arbitration when dealing with their customers. That wasn't forced on them by any government. So saying they "only reluctantly implement policy changes" isn't necessarily true.
 

Humdinger

Gold Member
What a concept - put customers first. I wish Sony and MS would do more of that. Nintendo does it, although they cater to a specific (though undeniably large) segment of the market that does not include me.

I haven't gotten into PC gaming yet, primarily because I'm not a tech guy and don't want to deal with the hassles. But I respect what Gabe has done in the PC space. I look forward to seeing what the next-gen hybrids look like.
 

poppabk

Cheeks Spread for Digital Only Future
Yeah.....they are in this to make money. If you are going to take that as automatic negative then that's up to you. Last year Steam removed the requirement for arbitration when dealing with their customers. That wasn't forced on them by any government. So saying they "only reluctantly implement policy changes" isn't necessarily true.
Stuff like Steam Input, their VR implementation they have constantly been improving QoL for PC gamers. I mean to play Gamepass VR games I run them through SteamVR.
 

Idleyes

Gold Member

Yeah :messenger_beaming: I ended up creating so many problems on my system trying that approach that I finally decided it was best to keep a separate partition for the games I don’t want updated and keep my system offline whenever I launch that Windows partition. so far so good. In a worst-case scenario, I could resort to removing the install library from steam then deploying questionable executables. :lollipop_horns:
 

phant0m

Member
They’ve made so many consumer friendly moves. I still can’t imagine MS or Sony allowing people to refund any game with less than 2 hours of playtime no questions asked
 

Hudo

Gold Member
Yeah.....they are in this to make money. If you are going to take that as automatic negative then that's up to you. Last year Steam removed the requirement for arbitration when dealing with their customers. That wasn't forced on them by any government. So saying they "only reluctantly implement policy changes" isn't necessarily true.
It is a negative in the sense that making money is often achieved by trying to screw over your customers. And I have a hard time believing that Valve are any different in that regard, just that they do it more cleverly. That being said, again, I do think they are the least shit option. It's great that they seem to have shifted on the requirement for arbitration on their own. Let's hope that this was indeed genuine goodwill on their part and not some "preemptive strike" because they wanted to avoid some legal stuff/bad PR.
 

MarV0

Member
They’ve made so many consumer friendly moves. I still can’t imagine MS or Sony allowing people to refund any game with less than 2 hours of playtime no questions asked
The EU forced them to do that, they were taken to court.

As far as Valve is concerned your Steam library belongs to them and they can ban you from it for any reason.
 
Last edited:

sendit

Member
Steam did/does PC gaming right. Microsoft/Xbox game store on PC takes the skills of Magellan to properly navigate through the convoluted mess.
 

pudel

Member
As far as Valve is concerned your Steam library belongs to them and they can ban you from it for any reason.
But isnt that the case for literally anything account based stuff? MS can ban you, Sony can ban you, even GOG could ban your account theoretically. 🤷‍♂️
 
But isnt that the case for literally anything account based stuff? MS can ban you, Sony can ban you, even GOG could ban your account theoretically. 🤷‍♂️
He means since steam is drm, you dont own those games. with something like gog since you get an offline installer, it doesnt even matter if you got banned since you would have those installers.
 

poppabk

Cheeks Spread for Digital Only Future
He means since steam is drm, you dont own those games. with something like gog since you get an offline installer, it doesnt even matter if you got banned since you would have those installers.
Yeah I am not gonna download several terabytes of installers and store them indefinitely on the off chance my account gets banned. So for me, and I am assuming most others the ability to download installers is theoretical at best.
 

pudel

Member
He means since steam is drm, you dont own those games. with something like gog since you get an offline installer, it doesnt even matter if you got banned since you would have those installers.
Yeah, i wrote already that GOG is the best thing in that matter (although you would need to archive the installlers by yrself and ideally before you get banned ;)). But he sounds like this a Steam only thing. Any account can be banned. Until now I was banned only by one company in my gaming life. That was MS...because they didnt liked the OS I was using. :messenger_face_steam: Let that sink in!
 
Valve not being a public company is why it's as player-friendly as it is. If it ever went public( and I imagine it won't for as along as Gabe is alive), it immediately becomes about the shareholders and we know how that will turn out.
It will probably never "go public", but sold to a publicly traded company like Microsoft or Amazon or Google will definitely happen when he passes.
 

JCK75

Member
I remember the outcry about steam when it launched. Those were the days.

I never once understood it.. it came out at a time when it was really getting tough to find games.. my local game shops were replaced by gamestop, the PC sections had next to nothing.. it was getting very grim for me as a PC gamer and then all of a sudden I can just buy and download right in an app.. it was 100% upside as far as I was concerned. (and I was on dial up at the time so it took forever but it was better than not getting games)
 
Last edited:
Top Bottom