I like Phil, he saved what could be a dumpster fire and one of the worst console of all time: the Xbox One, I know, it wasnt great, but the damage was done and it could have been way, way worse.
I really think he got caught with the bigger suits from above knowing shit about games but well versed in business, and their diverse hires that also dont know nothing and followed the bigger suits.
"We want a new AI! lets use Cortana is a popular name. Phil, order 343 to kill her",
"Welp, that didnt work... but you know what did work? Windows 10! Phil, from now on everything will be also on Windows 10. Did you see how Steam made morbillion dollars? We can have that too if we release all games on our own store!"
"Welp, that also didnt work. But you know what works now? Netflix! Phil, we want somewhat streaming/rent service just like our office 365 and Netflix. buy whatever you need and make users pay a subscription. They are future!",
"Welp, that wasnt sustainable... how could we know? Phil, your division is having loses. Cut them"