I put in a pre-order for Little Mac at Best Buy back in early November. Right when it went on pre-order sale, actually. "Pick up at store"
I never heard anything about it though. So, yesterday I contacted Best Buy and asked what the deal was.
A women just called me:
BB Employee: "We don't have that in stock. I'm not sure why the website let you put that order in."
Me: "Well, I placed the order before you even had stock, so I figured I should've got it."
BB: "I think it sold out so quick that we couldn't set one aside."
Me: "So, the pre-order just didn't matter then?"
BB: "Yeah, I don't know what happened."
Me: "Uhhh, ok."
I hope some of my other pre-orders start to matter there.
Every preorder I've ever made with Best Buy for in store pick up has ended much the same way. I either have to go pull the product from the shelf myself or they've sold out. They do not set aside merchandise that's been preordered online, ever.