The Elite
BOSS
How much did you play your original DX9 version of the game? I wonder if they included that in their assessment despite it showing the play time for the DX11 version.
You now can get Refunds on Steam
- Thread starter dex3108
- Start date
How much did you play your original DX9 version of the game? I wonder if they included that in their assessment despite it showing the play time for the DX11 version.
Karak
Member
Interesting ya maybe so because otherwise that seems odd.
LurkerPrime
Member
Huh.
Seems like a long way around for a shortcut. Plus the pattern would be incredibly obvious after a while.
BassForever
Member
I've fully finished games within 2 hours, realized around the 20-30 minute mark the game was bad but finished it because "screw it". Even if you could only get a partial refund like say 75% back I'd gladly take that over keeping a piece of garbage in my steam library.
Karak
Member
uhm...its just a different download location and clicking a single button. So ya 1 extra button
But with things like entire nations shutting down access to some sites, a legal download location untracked and unchecked by ISP's and being considered totally legit is a boon to them.What bothers me MORE is the fact that many of my AAA games had severe issues recently and I review for a living so if I wanted a refund, due to not being able to track intent, I could be considered someone they wouldn't give money back to. That just bothers me. Again only talking about games that technically can't be played.
Well wait. why would you finish a game and get a refund on it?
EvoMaldonado
Banned
Unless I buy something for full price (which isn't very likely with Steam) I wouldn't go for a refund. It is a great feature to finally have though.
Karak
Member
Wooo. Really? Ya that should have a refund ability. Shit man...does that mean if someone pulls a game no refunds are available?
One other thing I keep thinking is will this cause devs to adjust their games. That could be good, but it could also mean some oddly paced titles.
ipukespiders
Member
This is awesome:
Thanks, Steam.
Thanks, Steam.
This is awesome:
Thanks, Steam.
Exact same game i refunded lol
ipukespiders
Member
Was it crashing for you as well?
I'll probably get it on the Wii U, 360 or PS3 as I was enjoying it.
yea uplay was being crappy.
toddhunter
Member
This already happened years ago. Games are massively front loaded, not for refunds but the initial "this game is incredible 10/10" reviews and internet buzz.
So I don't see anything changing really.
ArtHands
Thinks buying more servers can fix a bad patch
I think that will make the indies to increase their game pricing to more than $4.99 to get out of this loophole.
But a steep nosedive rather than a gradual decline like this? I really doubt so. Besides, the Steam summer sales rumor came way before this nosedive.
toddhunter
Member
Why?
Abdul Hafeez
Member
I played roughly 50 hours of the DX9 version. If they counted it, they should at least have mentioned it. The worst thing is saying something that is factually incorrect and then closing the issue without resolving anything. I have no problems with rejected refunds if you're going to give me a good (and factually correct) reason. But you just can't expect common sense when it comes to Valve. Like....what's happened in my situation is so bizarre that I'm not convinced a real human being actually reviewed my request. I wouldn't be shocked if they have an automated system that is sifting though all of these requests and real people just review the more complicated ones.
It looks more like a human error to me. I'd contact the normal Steam support to ask what went wrong. Based on the info in the pic you should get a refund.
Yea I know what you mean
. If only I can get rid of Minimum since the devs threw in the towel, but I got 5 hours of gametime on it :/.Abdul Hafeez
Member
Ugh. I guess I'll give it another go. This is literally my first time dealing with Steam support, so now I know what thousands of people have been complaining about for years.
No luck here with Wreckfest. It can't do it because it was a retail key activation (they emailed a key).
This is awesome:
Thanks, Steam.
So you can refund any game you bought no matter how long ago as long as you didn't play it for over 3 hours?
John Rabbit
Banned
just successfully got a refund for Audiosurf 2. 16 minutes play time, bought it barely a week ago.
ipukespiders
Member
You can request refunds for anything within 6 months. If you bought it earlier than that you can't even try. They seem to accept pretty much all requests for now (with little play time ofc) but I think they will become a bit more strict about the time since purchase when this "feature" has existed for some time.
toddhunter
Member
I'd like to think there is a just guy at valve going "Yeah that game was shit, refund approved".
KZXcellent
Member
Submitted requests for Refunds on 3 games I got on impulse during the Winter Sale and they approved them within about 2 hours. Really impressed how fast they even responded AND accepted. Though I'm sure refunding 3 games worth less than ~$10 is not that hard of a sell for them.
alexandros
Banned
I would suggest that people exercise some caution when asking for a refund. "I bought it on impulse" is not, in my opinion, a valid reason for asking for a refund and it may cause problems for you down the line when you won't be able to get a refund for a game that has actual issues.
Pathfinder
Member
Easiest way to get to correct page is:
1) Find game in library
2) Click support on links on right
3) Answer questions correctly (eg. It's not what I expected -> I'd like to request a refund)
"You can request a refund for nearly any purchase on Steamfor any reason."
I doubt they will care if you refund impulse purchases every now and then. But it can be seen as abuse if you refund majority.
Sign into https://help.steampowered.com/ -> Select "A purchase" -> Select a purchase from your history list -> Select the problem type -> Select "I'd like to request a refund".
That's his point.
BibiMaghoo
Member
How do you select a game that isn't in the shortlist? When I go to view all my history, it takes me to the normal purchase history page, and so there is no way to 'select' the game on the list, just see it.
Appeal, someone missclicked.
BibiMaghoo
Member
Thanks!
CountAntonius
Member
So I've gotten two refunds but the money isn't in my account yet. Says within 7 days...but when!
Ravensmash
Member
Not only that, but I refuse to believe that the majority of consumers are that petty.
I'm in the Steam Support for the game I'm trying to refund in Steam, but when I try to request, it just gives this blurb, "This purchase occurred significantly outside the refund window, and cannot be refunded. You can only submit refund requests for purchases made within the last 6 months."
How do you bypass that? I've played it for less than an hour.
How do you bypass that? I've played it for less than an hour.
Very reasonable. Glad this seems to be somewhat automated, it's such a pain haggling with people over things like this. Got one Steam refund in the past, and don't anticipate many more - though this is handy.
JSoup
Banned
Here's a devious thought.
Take pretty much any of the MMOs on Steam. When you install them and click "start", the first thing most of them do is connect to the games patch server and go through a lengthy patching process. FF14, as an example, took nearly two hours to finish all it's patching, downloading and such before I could play it. Since Steam counts me as playing from the moment the main program is started, I had nearly two hours of playtime logged before I was actually playing.
Now, how long before some wiseass dev comes up with a way to do that with any old game to push play time past the two hour limit? People would probably catch on pretty quickly, but still.
Take pretty much any of the MMOs on Steam. When you install them and click "start", the first thing most of them do is connect to the games patch server and go through a lengthy patching process. FF14, as an example, took nearly two hours to finish all it's patching, downloading and such before I could play it. Since Steam counts me as playing from the moment the main program is started, I had nearly two hours of playtime logged before I was actually playing.
Now, how long before some wiseass dev comes up with a way to do that with any old game to push play time past the two hour limit? People would probably catch on pretty quickly, but still.
Well, that's probably not feasible at all. But I would expect more milestone achievements in shorter games, especially those designed to only be 2-3 hour long games. If you have the "finished the game" achievement then that should be taken into account during the review, maybe?
I mean most devs already use milestone achievements as a rough way to track how many people start playing their games, how far they get, etc.
Nabs
Member
If it says it's too old, then it's too old.
What would be the point? All of the scenarios people keep imagining are just getting weird and would require a lot of effort to circumvent a small population of people.