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[graywolf323]

you no longer have to go through chat and talk to a rep, definitely an improvement

 

[Plies]

 

[SomeGit]

It's so BS you can't refund after downloading.

 

[Portugeezer]

Better than nothing, but you still don't get to try the thing before asking for refund.

 

[PatientGamer]

It's so BS you can't refund after downloading.

Agreed. A better approach would be to set a timer on the internal clock after the user has started the game post-download. Like they do with game trials, and use that instead to determine when a refund is no longer eligible.

 

[scydrex]

Agreed. A better approach would be to set a timer on the clock after the user has started the game post-download. Like they do with game trials, and use that instead to determine when a refund is no longer eligible.

Exactly or trials or a demo.

 

[vodka-bull]

The email address through which you could request a refund actually had opening hours. I didn't know until now that contact forms could have opening hours, but the greedy bastards at Sony and their shitty refund policy actually managed to lower the already abysmal level of customer service even further.

So I guess, that's better? I don't know, all I know is I'll never again preorder a digital game.

 

[DonkeyPunchJr]

They're preparing for the Marathon launch

 

[ReBurn]

The email address through which you could request a refund actually had opening hours. I didn't know until now that contact forms could have opening hours, but the greedy bastards at Sony and their shitty refund policy actually managed to lower the already abysmal level of customer service even further.

So I guess, that's better? I don't know, all I know is I'll never again preorder a digital game.

There's no reason for me to preorder digital unless there's a discount for doing so, and even then I tend to do it at the last possible moment before the discount expires. Digital preorder bonuses tend to suck.

 

[kevboard]

that's about 5 years late, but better late than never

 

[Bojji]

It's still useless in current form.

There should be AT LEAST 1-2h window of actually playing the game allowed. You can see how it performs etc.

 

[Kacho]

that's about 5 years late, but better late than never

But you're still ineligible if you download it. Sony is so backwards sometimes.

 

[R3TRO]

I didn't realize this was new, I've refunded 3 preorders this week. It's nice they finally came around.

 

[The_Mike]

It's so BS you can't refund after downloading.

Hey, Sony has come this far after all these years.

Maybe they will allow it within the next ten years

 

[SuperC]

did not start downloading

So it still useless

 

[kevboard]

But you're still ineligible if you download it. Sony is so backwards sometimes.

you aren't in europe since they have to refund anything within 14 days with no questions asked.
but I assume this automated way to refund will not work for cases like that here either, and you still will need to call them or use the support chat n stuff to refund after you played it.

 

[mckmas8808]

Agreed. A better approach would be to set a timer on the internal clock after the user has started the game post-download. Like they do with game trials, and use that instead to determine when a refund is no longer eligible.

Yep been out the timer is set for something low like 30 minutes

 

[EDMIX]

They're preparing for the Marathon launch

When's it releasing?

 

[FoxMcChief]

I forgot to cancel my PS+ from renewing, and was able to get a refund. But it felt like I had to go through a bunch of hoops.

 

[Pasta la Vista]

They're preparing for the Marathon launch

Preparing for Steam Console launch

 

[semiconscious]

They're preparing for the Marathon launch

just a gentle reminder: 'buy, but do not download'...

 

[Fake]

Fair, but game$ that you download are still no eligible.

Steam refund are in another level.

 

[Shifty1897]

Well, credit where it's due, this is a step in the right direction.

 

[Gamer_By_Proxy]

So you can buy it, stream the cloud version and then refund since you never downloaded it?

 

[sainraja]

Exactly or trials or a demo.

They do have game trials but not for every title so this must be a publisher thing (they are also a publisher so ).

 

[kazuyamishima]

It's something, now another 5 years to receive a refund even after download the game.

 

[Humdinger]

Well, at least you can easily cancel a preorder now (I think). What a headache that was before. I decided that I would never preorder another game.

 

[DenchDeckard]

Woof. I forgot how bad this is on sonys platforms.

The fanbase should demand more from them. Im kinda shocked that they can still get away with this. I bet Nintendo is just as bad too. Glad I stick to physical where possible.

 

[kat_on_the_roof]

Not what we were hoping for in terms of customer friendliness, but at least it's a small step.
Better than before is still an improvement. Think positive.