Trails of Cold Steel (Sen no Kiseki) getting Limited Edition

I cannot believe what I am reading. You don't see any problem with XSEED employees making contradictory statements online and not making any effort to go back and fix any mistakes that may have been made? If XSEED really wanted to own mistakes, the company would either make a clarifying post in the Facebook group correcting the statement made there or they would tell you that what you said here was incorrect and have you post in this thread to retract your earlier statement. To not do so is unprofessional, makes the company look poorly run, makes it seem like no one at the company knows what anyone else at the company is doing, and causes people to disbelieve everything a company spokesperson states. I'm sure you mean well, but this post makes it sound like you have no idea how to run a company that can build a relationship of trust with its costumers. Mistrust is not ultimately beneficial to any company, let alone a company operating in a small, niche market such as XSEED which heavily relies on maintaining a good reputation among a small but committed base. I appreciate some of the things you guys have been doing, such as the localization blogs, but when I read posts like this it makes me want to not buy anything XSEED publishes.
By the sound of this post, I doubt you buy anything that xseed published
 
By the sound of this post, I doubt you buy anything that xseed published

Yeah, I'm gonna agree with that.

Buying games should be about the quality of the games. If you start weirdly politicizing it, the only loser is you, since you're denying yourself a good gaming experience.

Ultimately, it doesn't matter if we get SC out first or Cold Steel out first, nor does it matter that we can't always seem to pin down which it'll be. What matters is that they both get released soon, and they're both worthy of your time. And we're not going to release either until is ready. What you guys choose to buy and when is up to you -- our job is just to provide you with the ability to play these games in English at your convenience, and to provide that ability only when each game is absolutely ready.

The worst thing would be a rushed launch of either title.

When we answer questions about the games, we're not giving you a company line, we're telling you what we know as individuals within XSEED. Sometimes, the spread of information within the company -- even in a company of 15 people! -- is very slow, and two people will tell you two different things. If we can absolutely confirm that one of those two things is wrong, and confirm that "harm is done" by the miscommunication, then we will make the appropriate corrections.

In this case, Ken posted a Facebook response answering a question about Cold Steel that I believe he misread, as it contradicts the information I heard about the two games' releases literally YESTERDAY.

Ken is in Japan right now, however, for TGS. So I doubt he'll be checking Facebook for a while, and I also can't really ask him to clarify his comment until he gets back. I mean, I could email him, I guess... but that would seem a little extreme for a comment that, in all reality, is doing no actual harm to anyone. It's creating a bit of confusion about something we can't say with 100% certainty is true to begin with. Maybe Ken knows something we don't, and Cold Steel will indeed come out first -- maybe he didn't misread the Facebook question at all, and we're just out of the loop on something!

I don't think that's the case -- I really, genuinely don't -- but if I have doubts, no matter how small they may be, I'm certainly not going to go in and delete or renege upon a comment that's casting doubt on the very same issue.

We'll just let this play out and see what happens. And in the meantime, I guess... just keep an eye out for release announcements, and feel free to take bets on which game will come out first? My money's on SC, personally. ;)

-Tom
 
Yeah, I'm gonna agree with that.

Buying games should be about the quality of the games. If you start weirdly politicizing it, the only loser is you, since you're denying yourself a good gaming experience.

Ultimately, it doesn't matter if we get SC out first or Cold Steel out first, nor does it matter that we can't always seem to pin down which it'll be. What matters is that they both get released soon, and they're both worthy of your time. And we're not going to release either until it's ready. What you guys choose to buy and when is up to you -- our job is just to provide you with the ability to play these games in English at your convenience, and to provide that ability only when those games are absolutely ready.

The worst thing would be a rushed launch of either title.

-Tom
Exactly. The reason why no one is freaking out here is because when the games come out, it's quality.
 
By the sound of this post, I doubt you buy anything that xseed published

XSEED games I own:

Brave Story (PSP)
Retro Game Challenge (DS)
Little King's Story (Wii)
Half-Minute Hero (PSP)
Fragile Dreams (Wii)
Ys Seven (PSP)
Ys: The Oath in Felghana (PSP, PC)
Ys I and II Chronicles (PSP, PC)
The Legend of Heroes: Trails in the Sky (PSP)
Wizardry: Labyrinth of Lost Souls (PS3)
Solatorobo (DS)
Corpse Party (PSP)
Way of the Samurai 4 (PS3)
Brandish: The Dark Revenant (PSP)
Ys: The Ark of Napishtim (PC)

Yeah, I'm gonna agree with that.

Buying games should be about the quality of the games. If you start weirdly politicizing it, the only loser is you, since you're denying yourself a good gaming experience.

Ultimately, it doesn't matter if we get SC out first or Cold Steel out first, nor does it matter that we can't always seem to pin down which it'll be. What matters is that they both get released soon, and they're both worthy of your time. And we're not going to release either until it's ready. What you guys choose to buy and when is up to you -- our job is just to provide you with the ability to play these games in English at your convenience, and to provide that ability only when those games are absolutely ready.

The worst thing would be a rushed launch of either title.

-Tom

I'm certainly not asking for a rushed launch of anything. I'm fine with waiting however long it takes to put out SC, or any game, with as strong a localization as is possible. I appreciate the work that XSEED and its PC programmer Sara in particular have put into the Falcom PC releases - the effort put into providing quality features with them is what helped convince me to buy them. I'm not even asking for XSEED to never make mistakes. What I am asking is that if XSEED makes a mistake, that they apologize and make what efforts they can to fix that mistake. I wasn't upset with your post until you edited in the statement "I doubt we ever will delete the comment, nor even clarify it" - that statement goes against your assertion that XSEED owns its mistakes and demonstrates a lack of respect and common courtesy for the people who follow XSEED on Facebook. I don't think it's a hard thing to make a Facebook post saying that the comment was a misunderstanding. I'd rather have XSEED representatives say "We can't say when these games will be released at the moment" than be making contradictory statements in different places.
 
By the sound of this post, I doubt you buy anything that xseed published

hosanna's backloggery: http://backloggery.com/hosannaexcelsis

The cover image:

SoraNoKisekiSetTheme.jpg

When you assume, etc. etc.

Just an observation but xseed threads always brings alot of mods lol. Thankfully no one gets banned or anything.

This is because a pretty big subset of the mod staff are big Falcom, Shadow Hearts, Harvest Moon, Half-Minute Hero, etc. fans and so have very good reasons to pay attention to XSEED releases!
 
Hosanna, please go back and read my edited post. If you still have concerns, let me know.

I'm certainly not asking for a rushed launch of anything. I'm fine with waiting however long it takes to put out SC, or any game, with as strong a localization as is possible. I appreciate the work that XSEED and its PC programmer Sara in particular have put into the Falcom PC releases - the effort put into providing quality features with them is what helped convince me to buy them. I'm not even asking for XSEED to never make mistakes. What I am asking is that if XSEED makes a mistake, that they apologize and make what efforts they can to fix that mistake. I wasn't upset with your post until you edited in the statement "I doubt we ever will delete the comment, nor even clarify it" - that statement goes against your assertion that XSEED owns its mistakes and demonstrates a lack of respect and common courtesy for the people who follow XSEED on Facebook. I don't think it's a hard thing to make a Facebook post saying that the comment was a misunderstanding. I'd rather have XSEED representatives say "We can't say when these games will be released at the moment" than be making contradictory statements in different places.

Like I said, I didn't make the Facebook post, so I'm in no position to delete or retract it. Maybe Ken knows something the rest of us don't! I doubt it, but either way, casting doubt on something we're not 100% certain of to begin with isn't actually doing any harm to anyone. And I'm not going to bother Ken in Japan to ask about a Facebook comment.

We'll wait and see how this plays out, and eventually we'll see which of us is in fact correct here.

-Tom
 
By the sound of this post, I doubt you buy anything that xseed published

I have almost 30 XSEED games and I agree with his comments entirely. People can like some of the games this company publishes and still be very displeased with how they handle some of their business and communication practices and that can absolutely lead to less of an interest in supporting the company.

It's very tacky to wander into a discussion and make bad faith insinuations about other people, incidentally.
 
Did you just agree with someone that said one of your customers doesn't actually buy your products?

No, I agreed with someone who said, in a roundabout way, that that would be a really weird and kind of petty reason not to buy our products.

Also, I do appreciate the support and interest you mods give us, but it seems like you guys in particular also criticize us for EVERY LITTLE THING, much more so than anyone else on here. Why is that? We always deliver quality products, and you guys always seem to love them, but our attempts to be communicative and conversational along the road to those products' releases always seem to end in arguments like this. It's very stressful, when literally the only thing I was attempting to do was come in here and be like, "naw, guys, SC is totally coming first, don't worry!" It never dawned on me that this would be a CONTROVERSIAL THING TO SAY, and it certainly never dawned on me that it would result in people saying they would never buy XSEED products again, nor that we can't be trusted, etc.

So what gives?

I know I can be a little boorish sometimes, but I think it should be pretty obvious by now that I'm in here more as a fan than an XSEED rep. I went out of my way to check on the current SC/Cold Steel release schedule before leaving work yesterday so I could jump in and give you guys an answer because I know, if it were me, I would want a more definitive answer myself -- and it's weird to me that this would result in so much strife.

Is it me? Should I just... not post here?

Seriously, what is it? I'd like to avoid this situation in the future, but for the life of me, I don't know how! I don't want to represent XSEED in a bad light, I just want to talk about games and be helpful. If I've offended anyone, I certainly didn't mean to, and I'd like to do my best to avoid offending anyone else from here on out.

-Tom
 
When we answer questions about the games, we're not giving you a company line, we're telling you what we know as individuals within XSEED. Sometimes, the spread of information within the company -- even in a company of 15 people! -- is very slow, and two people will tell you two different things. If we can absolutely confirm that one of those two things is wrong, and confirm that "harm is done" by the miscommunication, then we will make the appropriate corrections.

In this case, Ken posted a Facebook response answering a question about Cold Steel that I believe he misread, as it contradicts the information I heard about the two games' releases literally YESTERDAY.

Ken is in Japan right now, however, for TGS. So I doubt he'll be checking Facebook for a while, and I also can't really ask him to clarify his comment until he gets back. I mean, I could email him, I guess... but that would seem a little extreme for a comment that, in all reality, is doing no actual harm to anyone. It's creating a bit of confusion about something we can't say with 100% certainty is true to begin with. Maybe Ken knows something we don't, and Cold Steel will indeed come out first -- maybe he didn't misread the Facebook question at all, and we're just out of the loop on something!

I don't think that's the case -- I really, genuinely don't -- but if I have doubts, no matter how small they may be, I'm certainly not going to go in and delete or renege upon a comment that's casting doubt on the very same issue.

We'll just let this play out and see what happens. And in the meantime, I guess... just keep an eye out for release announcements, and feel free to take bets on which game will come out first? My money's on SC, personally. ;)

-Tom

This sounds better than your previous post, though I still feel that if you're not 100% certain that SC will release before Cold Steel you should either say nothing on the subject or say "I'm not sure exactly when the release dates will fall because we're still in the process of working things out." That's a totally acceptable answer!

I appreciate your enthusiasm for the games you work on. I really do. But it has been my observation that your enthusiasm leads you at times to say things that you would be better off not saying. There is a reason why companies tend to keep a tight leash on the information their employees divulge - not just game companies, as in the recent case of the Nintendo Treehouse localizer who was fired after speaking frankly on a podcast, but all companies. There was a reason why when I previously worked in Apple technical support I was very cautious about what I would say about the (little) information I was privy to, both online and to my friends and family. It's important for a company to monitor and control its PR to prevent misinformation that could be harmful to the company from spreading. XSEED may be a small company, and may not like to run things in a "corporate" manner, but it's still important that it watches what its employees say, especially when they're acting as representatives of the company as you are doing here on NeoGAF. In some instances, having a "company line" is necessary.

To give a related example, currently Atlus is publicly stating that Persona 5 will be released in the US in 2015. I believe them, because they have never deviated from that statement and have not given me any reason to doubt their PR statements. However, if Persona 5 does end up missing that 2015 date the credibility of Atlus will be hurt in my eyes and it will give me greater pause in believing what their employees say in the future and in desiring to support their products.
 
Buying games should be about the quality of the games. If you start weirdly politicizing it, the only loser is you, since you're denying yourself a good gaming experience.

I just want to say this is something of an ironic point to make, given I know of at least one game (that I rather enjoyed) that you refused to buy over "politics." [Good natured ribbing]

Seriously, what is it? I'd like to avoid this situation in the future, but for the life of me, I don't know how! I don't want to represent XSEED in a bad light, I just want to talk about games and be helpful.

-Tom

Correcting a mistake like the Facebook post is a better way of owning up to it than just letting it fly. It's good that you did on XSEED's forums and here, but it really should be done on Facebook too since that was the source of the (apparent) misinformation in the first place.

Only other specific thing I can complain about is giving tentative release periods for Trails FC and SC that were never realistic to begin with, which you admitted.
 
No, I agreed with someone who said, in a roundabout way, that that would be a really weird and kind of petty reason not to buy our products.

Also, I do appreciate the support and interest you mods give us, but it seems like you guys in particular also criticize us for EVERY LITTLE THING, much more so than anyone else on here. Why is that? We always deliver quality products, and you guys always seem to love them, but our attempts to be communicative and conversational along the road to those products' releases always seem to end in arguments like this. It's very stressful, when literally the only thing I was attempting to do was come in here and be like, "naw, guys, SC is totally coming first, don't worry!" It never dawned on me that this would be a CONTROVERSIAL THING TO SAY, and it certainly never dawned on me that it would result in people saying they would never buy XSEED products again, nor that we can't be trusted, etc.

So what gives?

I know I can be a little boorish sometimes, but I think it should be pretty obvious by now that I'm in here more as a fan than an XSEED rep. I went out of my way to check on the current SC/Cold Steel release schedule before leaving work yesterday so I could jump in and give you guys an answer because I know, if it were me, I would want a more definitive answer myself -- and it's weird to me that this would result in so much strife.

Is it me? Should I just... not post here?

Seriously, what is it? I'd like to avoid this situation in the future, but for the life of me, I don't know how! I don't want to represent XSEED in a bad light, I just want to talk about games and be helpful. If I've offended anyone, I certainly didn't mean to, and I'd like to do my best to avoid offending anyone else from here on out.

-Tom
I don't think you've been offensive at all, a very vocal minority are being unjustly harsh is all.
 
This sounds better than your previous post, though I still feel that if you're not 100% certain that SC will release before Cold Steel you should either say nothing on the subject or say "I'm not sure exactly when the release dates will fall because we're still in the process of working things out." That's a totally acceptable answer!

That would be an accurate answer, I suppose, but we are like, 90% sure we know when these release dates will fall, and I see no reason you guys should be kept in the dark about that.

I appreciate your enthusiasm for the games you work on. I really do. But it has been my observation that your enthusiasm leads you at times to say things that you would be better off not saying. There is a reason why companies tend to keep a tight leash on the information their employees divulge - not just game companies, as in the recent case of the Nintendo Treehouse localizer who was fired after speaking frankly on a podcast, but all companies.

I still firmly believe he should NOT have been fired, but that's a whole other discussion.

There was a reason why when I previously worked in Apple technical support I was very cautious about what I would say about the (little) information I was privy to, both online and to my friends and family. It's important for a company to monitor and control its PR to prevent misinformation that could be harmful to the company from spreading. XSEED may be a small company, and may not like to run things in a "corporate" manner, but it's still important that it watches what its employees say, especially when they're acting as representatives of the company as you are doing here on NeoGAF. In some instances, having a "company line" is necessary.

I'm just not sure I agree with that. Part of what makes XSEED so great to work for is that they do NOT have company lines or PR nonsense, and we're actually free to talk about anything that isn't specifically under NDA in public forums, as much as we want. If that weren't the case... I'm not sure I'd be working at XSEED. I'm not sure I'd want to be! I've worked for a game company that had "public lines" and such, and it really felt like it stifled our creativity and kept us more distant from the fans. In order to be good at a job like this, you need to be a fan yourself -- you need to get in there and be a part of the fanbase that supports you. And if everything you say is dictated by PR, that's just not possible.

I guess the conflict here is that I don't consider myself an XSEED rep -- I'm just a fan who happens to work for XSEED. And I was under the impression most NaoGAFers saw me exactly the same way, and understood what I was all about.

I'll make an effort to be a little more professional in the future. But I'm not gonna get corporate! That's just not in my nature.

To give a related example, currently Atlus is publicly stating that Persona 5 will be released in the US in 2015. I believe them, because they have never deviated from that statement and have not given me any reason to doubt their PR statements. However, if Persona 5 does end up missing that 2015 date the credibility of Atlus will be hurt in my eyes and it will give me greater pause in believing what their employees say in the future and in desiring to support their products.

See, I guess I just give companies more leeway. I don't take statements made outside of official press releases as gospel, but as... well, placeholder info. Like our placeholder release dates.

Basically, I take all information I hear from publishers with a grain of salt until it's officially blasted.

So for me, if Persona 5 slips into 2016... I'll just shrug and wait until 2016.

I can't really imagine losing so much faith in a company because of something like this that I'd ever consider not buying their products, or even start mistrusting them.

Maybe that comes from being on the inside for so long, though, I dunno...

-Tom
 
I just want to say this is something of an ironic point to make, given I know of at least one game (that I rather enjoyed) that you refused to buy over "politics." [Good natured ribbing]

Hey, I never said I wouldn't play the game! Just that I wouldn't play it IN ENGLISH. ;)

Correcting a mistake like the Facebook post is a better way of owning up to it than just letting it fly. It's good that you did on XSEED's forums and here, but it really should be done on Facebook too since that was the source of the (apparent) misinformation in the first place.

Yeah, I realized that eventually, which is why I edited in that explanation about not being 100% certain and Ken being in Japan. Hopefully that cleared things up a bit.

Only other specific thing I can complain about is giving tentative release periods for Trails FC and SC that were never realistic to begin with, which you admitted.

We did indeed let our optimism cloud our logical reasoning for a while.

Eventually, we realized that optimism is simply not possible with games this big. ;)

-Tom
 
XSEED are awesome. They managed to make localizing Falcom games a sucessful venture. I also like how close to the community the employees are.
I like to rant about the problems regarding games I'm really looking forward to and how smoothly games I'm not looking forward to so much go, but I wouldn't consider boycotting a company over something like that, lol.
 
There's frustration on both sides to be sure, Tom, and I think of it as more constructive feedback on how to both prevent causing players more grief AND be safer in risk taking than what the current XSEED plan is leading to.

I for one have loved the open-book policy and the long localization journals provided, though I have interests in JP localization so I'm a bit biased. I've done my best to provide updates and clarify situations to fans in the Steam thread who are all waiting for SC (and Corpse Party, to a smaller degree) by summarizing and linking to various blog posts, tweets and forum posts made by XSEED staff. It can be difficult to get the full picture because of the conflicting nature of some of these, as is on display here with the Facebook post that conflicts your enthusiastic belief of SC hitting before CS. I think the main thing to take away is to try and find a way to make sure everyone's on the same page, as confusion and backing down only causes further frustration.

Be open, but be absolutely sure before promising. Stump provided an example of a tactic a business could use to try and help, provide another way to look at how the chain of information and risk assessment could be different to prevent some of the release date tug-of-war that SC has gone through over the years. This was but just one truly cruel game that has done everything it can to not see the light of day, but it can provide some valuable lessons in how to prepare for the Worst Case Scenario, should it ever happen again.

We're fans here, we want to support you guys & gals and see more crazy E3 announcements with huge lists of upcoming releases, give you more opportunities to work on series you've dreamed of working on. Don't take the criticisms personally, some just sense danger in the self-admitted reckless approach you've all taken so far and would rather not see XSEED crash and burn.

We'll all be on the other side of SC sooner or later <3
 
I can't really imagine losing so much faith in a company because of something like this that I'd ever consider not buying their products, or even start mistrusting them.

It's a really odd idea. "I really like what you put out and was looking forward to it, but because you lied about the date I'm never buying it!". The end product is what really matters.

I can understand the mistrusting, but only as far as release date accuracy. I appreciate the updates(I've been planning my gaming for months around how much time I have until SC), but especially with Trails I've learned to treat those estimates as best case scenarios. If it's expected to come out in Nov, all that means is it's not coming out in Oct.

Does it annoy me that SC has been pushed back so many times? Yes, but I try to laugh it off. My latest theory is that you're waiting for a P5 date so you can release both Trails games on the same day.
 
Tom I really like the openness, even to a fault approach you and your coworkers take. It's refreshing. I actually feel bad for you reading some of the latter portions of this thread.
 
Tom I really like the openness, even to a fault approach you and your coworkers take. It's refreshing. I actually feel bad for you reading some of the latter portions of this thread.

Ehh, I'm just being a drama queen. This is all part of the job, and while it may be the part I'm worst at, these sorts of things are a good learning experience for me.

Eventually I'll be able to interact with you guys without pissing you off! And in the meantime... sorry. ;)

-Tom
 
Ehh, I'm just being a drama queen. This is all part of the job, and while it may be the part I'm worst at, these sorts of things are a good learning experience for me.

Eventually I'll be able to interact with you guys without pissing you off! And in the meantime... sorry. ;)

-Tom

Dude I thought this name was familiar, I use to see you post on the TitS Gamefaqs board. Sorry I am slow.
 
Tom I really like the openness, even to a fault approach you and your coworkers take. It's refreshing. I actually feel bad for you reading some of the latter portions of this thread.
I completely agree! It is pretty cool to be able to go on one of your favorite websites and be able to ask questions and give feedback to a representative of one of your favorite companies!

XSeed's openness to their projects is what really interests me in the company and really makes you guys special, so thanks Tom for the constant updates!
 
Ehh, I'm just being a drama queen. This is all part of the job, and while it may be the part I'm worst at, these sorts of things are a good learning experience for me.

Eventually I'll be able to interact with you guys without pissing you off! And in the meantime... sorry. ;)

-Tom

While there are a few very critical people here who don't want this more casual interaction with the community, I believe I speak for many when I say that you posting and being really open and not corporate is amazing and encourages me to buy your products. Please keep up the great work, please ignore the people trying to tear you a new one (which, taken to its logical conclusion means you and other people in the industry leave or shut up and results in neogaf being a much less special place) and understand how much it's appreciated. Looking forward to the new titles.
 
This isn't the first time Tom has admitted to not being corporate with his posts. With some of the things he says, I'm confused at how anyone can follow his activity so closely and still hold him to the same standards as, say, Atlus. I appreciate his more human approach to communicating with the XSEED fanbase. I wouldn't hold it against a friend who was wrong about something but who had nothing but good intentions, and the same goes for Tom and the rest of XSEED.
 
I guess the conflict here is that I don't consider myself an XSEED rep -- I'm just a fan who happens to work for XSEED. And I was under the impression most NaoGAFers saw me exactly the same way, and understood what I was all about.

You're posting here with a tag that says "XSEED Localization Specialist". That means you are acting as an XSEED representative, whether you see yourself as one or not. In fact, the public statements of anyone known to be an employee of a particular company can and will be interpreted as official statements on behalf of that company - even if that person states they are not speaking as an official representative! Just go back to the situation of Chris Pranger and look at how many people responded to his podcast comments by saying "This shows how much contempt Nintendo of America has for their fans." The only way to avoid that baggage is to not identify as an employee of a particular company, which is why Apple had the policy of restricting its employees from identifying as such without prior managerial approval when I worked there.

While there are a few very critical people here who don't want this more casual interaction with the community, I believe I speak for many when I say that you posting and being really open and not corporate is amazing and encourages me to buy your products. Please keep up the great work, please ignore the people trying to tear you a new one (which, taken to its logical conclusion means you and other people in the industry leave or shut up and results in neogaf being a much less special place) and understand how much it's appreciated. Looking forward to the new titles.

I should clarify that I'm not asking for anyone to "shut up" or stop interacting with fans. I appreciate when companies provide avenues for their fans to ask them questions and otherwise communicate directly, such as when Atlus streams games prior to release. All I'm asking is to be mindful of what you are saying and how it could be interpreted and to make sure you are not spreading misinformation or causing confusion as much as is possible.
 
Did you just agree with someone that said one of your customers doesn't actually buy your products?

Wow, what is it with people trying to turn every little turn of words into some scandalous corporate plot of a company who isn't sensitive enough to its fans. This is the same kind of garbage that has happened (and is still happening) with the Mighty No. 9 business. Someone is trying to give a niche community what they want and people just tear them apart at every little turn (though admittedly Inti Creates did not handle things very well). Guess what: companies don't owe us anything. We are not business auditors and they can do what they want (within the law of course). Politicizing things in this way is about the worst thing we could possibly do to a company like XSEED. This kind of thing does not hurt big companies like EA and Ubisoft because their audiences are so large that a couple of people spreading crap on a message board is like shooting an aircraft carrier with a pellet gun. When people start getting up in arms about a tiny niche company that is seemingly the only one willing to bring over classic games from a beloved publisher, then we have a problem. Questioning them and pointing out conflicting information is one thing, but when people start over analyzing every little thing like this and immediately assuming some devious purposes it is ridiculous and embarrassing to the community.

On topic: Very much looking forward to both SC and CS. I bought the Korean versions of both Sen no Kiseki games last year and had a great time playing the first (until a baby interrupted things). Shelved them indefinitely when I heard of the English release and decided to finally finish up Trails FC in preparation for SC. Please consider Zero and Ao next!
 
I always feel odd in these discussion because I never get upset or grab the pitchforks whenever games get delayed or companies don't instantly follow up on things.


Like I don't go full panic mode when a game is announced at E3 and the devs don't constantly tell the fans info about the game. When I hear a game is coming I'm just gonna sit on my hands and wait. It'll come eventually. XSEED being so open is nice but I'm certainly not one of those customers who expects them to be so open nor do I get disillusioned and refuse to buy when promises are broken about release dates.Maybe I'm too forgiving dunno.


I do know I'm looking forward to playing this game and thank XSEED for the hard work they are doing regardless of when it comes out.
 
Just go back to the situation of Chris Pranger and look at how many people responded to his podcast comments by saying "This shows how much contempt Nintendo of America has for their fans." The only way to avoid that baggage is to not identify as an employee of a particular company, which is why Apple had the policy of restricting its employees from identifying as such without prior managerial approval when I worked there.

Are you trying to compare companies like Nintendo and Apple, to a company like Xseed? There's a reason why companies that large don't want people going around and spilling the beans and why they take action when someone does. As Tom has said Xseed does not function even close to the same as companies that big, they can actually go around and speak for themselves and about happenings within the company, without the fear of getting canned the moment they open their mouths.

Also wondering why it would matter if he had the tag (or signed his name) or not. We all know who he is on here, just like we know the other Xseed employees who post here. We know they're part of the company and the stigma that "they're part of this, that means they can't speak for themselves" will be there no matter what, because we know who they are and they are very active on here and other social media sources. Up you to whether you want to hold them to that stigma or not, not everyone sees things that way.
 
Seriously, I never saw Tom as an XSEED rep coming here to post. He posts more like a fan. Sure, maybe there have been some things that he and his other co-workers should've either stayed tight-lipped on or provided another way of communicating, I still enjoy his approach to us and telling us the status of games XSEED are publishing.

The XSEED Tumblr posts have been pretty much the answer we've been looking for all this time so far. I've waited this long for SC and the guys have shown proof of their hard work on the game. Hopefully we can get a quick update on SC soon to calm down the mob...maybe also about Corpse Party PC too? As always, love it when you come by Tom even when things become a little hostile.
 
I'm just not sure I agree with that. Part of what makes XSEED so great to work for is that they do NOT have company lines or PR nonsense, and we're actually free to talk about anything that isn't specifically under NDA in public forums, as much as we want. If that weren't the case... I'm not sure I'd be working at XSEED. I'm not sure I'd want to be! I've worked for a game company that had "public lines" and such, and it really felt like it stifled our creativity and kept us more distant from the fans. In order to be good at a job like this, you need to be a fan yourself -- you need to get in there and be a part of the fanbase that supports you. And if everything you say is dictated by PR, that's just not possible.

I guess the conflict here is that I don't consider myself an XSEED rep -- I'm just a fan who happens to work for XSEED. And I was under the impression most NaoGAFers saw me exactly the same way, and understood what I was all about.

I'll make an effort to be a little more professional in the future. But I'm not gonna get corporate! That's just not in my nature.

I don't feel like you have to be more professional nor corporate. I actually enjoy your correspondence with the forums as is, save for the constantly moving release window (you know the one). No grudges over that though. I didn't really envy your position during the whole Akiba's Trip release either lol.

In the end I guess you might have to due to the few who take video games a little too seriously. It'd just be a shame if you guys became like every other company representative on gaf though.
 
No, I agreed with someone who said, in a roundabout way, that that would be a really weird and kind of petty reason not to buy our products.

Also, I do appreciate the support and interest you mods give us, but it seems like you guys in particular criticize us for EVERY LITTLE THING, much more so than anyone else on here. Why is that? We always deliver quality products, and you guys always seem to love them, but our attempts to be communicative and conversational along the road to those products' releases always seem to end in arguments like this. It's very stressful, when literally the only thing I was attempting to do was come in here and be like, "naw, guys, SC is totally coming first, don't worry!" It never dawned on me that this would be a CONTROVERSIAL THING TO SAY, and it certainly never dawned on me that it would result in people saying they would never buy XSEED products again, nor that we can't be trusted, etc.

So what gives? Why are you guys constantly railing on us?

I know I can be a little boorish sometimes, but I think it should be pretty obvious by now that I'm in here more as a fan than an XSEED rep. I went out of my way to check on the current SC/Cold Steel release schedule before leaving work yesterday so I could jump in and give you guys an answer because I know, if it were me, I would want a more definitive answer myself -- and it's weird to me that this would result in so much strife.

Is it me? Should I just... not post here?

Seriously, what is it? I'd like to avoid this situation in the future, but for the life of me, I don't know how! I don't want to represent XSEED in a bad light, I just want to talk about games and be helpful.

-Tom

I like that Xseed staff members are out there and interacting with the communities here and elsewhere but in doing so, what you say about your work reflects the company itself. It's fairly clear that there isn't a clear agreement about what should and shouldn't be put out by individual members. That causes misunderstandings in the community because we're getting different things from a group of people that work together.

You and the other folks don't need to put out more information than necessary. Making clear, concise comments about what's going on and being on the same page would limit the burden that's created from differing accounts. It may not get rid of all the frustration but at the very least it would be the entity that is Xseed instead of any one individual.

I guess the conflict here is that I don't consider myself an XSEED rep -- I'm just a fan who happens to work for XSEED. And I was under the impression most NaoGAFers saw me exactly the same way, and understood what I was all about.

I'll make an effort to be a little more professional in the future. But I'm not gonna get corporate! That's just not in my nature.
-Tom

It's pretty hard to not see you as an Xseed rep when you come into threads and put out information that looks like you're repping Xseed. When you're putting out "We still plan to put out SC before CS" that's pretty much the same thing a rep would do.

If you want to be a fan then don't worry about talking about the work. Enjoy the series with us and all that. If you do want to talk about the work, then save the statements about releases, LEs, etc for official channels or when everyone gets together to do so and strictly talk about the localization work and progress at hand. That's all you and other folks have to do. If you're speaking about company work then you have to be careful because you end up repping them regardless of intent.

Wow, what is it with people trying to turn every little turn of words into some scandalous corporate plot of a company who isn't sensitive enough to its fans. This is the same kind of garbage that has happened (and is still happening) with the Mighty No. 9 business

You're joking right? If a clerk said that to you at store, you'd get mad would you not? Wyrd may have meant something else but his post clearly doesn't convey that properly. The post he agreed with says nothing about politicizing stuff, it's just a pot shot at hosannainexcelsis.

Are you trying to compare companies like Nintendo and Apple, to a company like Xseed? There's a reason why companies that large don't want people going around and spilling the beans and why they take action when someone does. As Tom has said Xseed does not function even close to the same as companies that big, they can actually go around and speak for themselves and about happenings within the company, without the fear of getting canned the moment they open their mouths.

Size of the company has little bearing on why it's a bad idea not to have folks on the same page. It affects all sorts of companies. How one looks towards customers is essential to business. If what's being said by employees is all over the place, it can cause dissonance that can eventually affect the image of the company. You can probably find examples of how it affects small companies as much as it does big ones pretty quickly.
 
You're joking right? If a clerk said that to you at store, you'd get mad would you not? Wyrd may have meant something else but his post clearly doesn't convey that properly. The post he agreed with says nothing about politicizing stuff, it's just a pot shot at hosannainexcelsis.

Actually, I was hesitant to post because I thought you were joking in your initial comment. To answer your question, no I wouldn't care and of course I wouldn't get mad. I can't imagine myself getting into an argument over a video game with a clerk at a store and putting myself in the position in the first place.

Regardless, my point is (as you hint at in the second half of your post) that we should give these guys the benefit of the doubt. You are picking apart his words and loading them with your own meaning. I am not here to argue (I just want to talk about games), but such tendencies don't contribute to discussion and quickly turn it toxic. Let's try not to scare Tom away.
 
I'll be in for the limited edition (vita) and for SC whenever it gets released.

I guess I need to beat FC first don't I?

Keep up the good work xseed,
 
Hopefully we can get a quick update on SC soon to calm down the mob...maybe also about Corpse Party PC too?

SC is obviously one you'll have to wait for any update on, given what's already occurred in this thread. And for Corpse Party PC, there's not too much to say -- Sara's got the base game engine converted to C++, but it still needs a lot of tweaking before it'll be fully functional. No real news at this time, except that the project is moving forward, slowly but surely. Sorry it's taken us so long!

I like that Xseed staff members are out there and interacting with the communities here and elsewhere but in doing so, what you say about your work reflects the company itself. It's fairly clear that there isn't a clear agreement about what should and shouldn't be put out by individual members. That causes misunderstandings in the community because we're getting different things from a group of people that work together.

I get what you're saying, but that's generally pretty realistic. At any company, of any size, no one individual is going to be in the loop on absolutely everything at all times. So with XSEED allowing us all to function as individuals online, there are bound to be mismatched statements like this from time to time. The only way to avoid that would be to impose greater restrictions on online interaction with fans, and I think if you did that, we wouldn't be XSEED anymore.

You and the other folks don't need to put out more information than necessary.

We don't neeeeeeeed to. But we sure do enjoy it! And so do a lot of the fans. ;)

Making clear, concise comments about what's going on and being on the same page would limit the burden that's created from differing accounts. It may not get rid of all the frustration but at the very least it would be the entity that is Xseed instead of any one individual.

I make no promises to that end, for the reasons mentioned above, but I'll try to be a little better about it in the future.

It's pretty hard to not see you as an Xseed rep when you come into threads and put out information that looks like you're repping Xseed. When you're putting out "We still plan to put out SC before CS" that's pretty much the same thing a rep would do.

If you want to be a fan then don't worry about talking about the work. Enjoy the series with us and all that. If you do want to talk about the work, then save the statements about releases, LEs, etc for official channels or when everyone gets together to do so and strictly talk about the localization work and progress at hand. That's all you and other folks have to do. If you're speaking about company work then you have to be careful because you end up repping them regardless of intent.

Well, that's fine and dandy when it comes to Trails, since I haven't had much input in our Trails localizations since FC -- but I'm telling you now, I'm going to be ALL OVER Return to PopoloCrois threads in the coming months, both as a fan and as a rep, and I don't want any crap from you guys for it! Popolo is my baby, and I'm going to talk about it on message forums across the internet, saying as much as I can say without getting fired, till my fingers are bloody and raw. ;)

You're joking right? If a clerk said that to you at store, you'd get mad would you not? Wyrd may have meant something else but his post clearly doesn't convey that properly. The post he agreed with says nothing about politicizing stuff, it's just a pot shot at hosannainexcelsis.

I am sorry for how that came across. I was definitely out of line in saying that.

Size of the company has little bearing on why it's a bad idea not to have folks on the same page. It affects all sorts of companies. How one looks towards customers is essential to business. If what's being said by employees is all over the place, it can cause dissonance that can eventually affect the image of the company. You can probably find examples of how it affects small companies as much as it does big ones pretty quickly.

It's been working pretty well for us to date, though! We haven't been without problems (many of which were caused by my own defensiveness, admittedly), but the end result is that we're generally seen as a more open and less corporate company than most others. We're the down home cookin' to everyone else's fancy eatin'. ;)

-Tom
 
Actually, I was hesitant to post because I thought you were joking in your initial comment. To answer your question, no I wouldn't care and of course I wouldn't get mad. I can't imagine myself getting into an argument over a video game with a clerk at a store and putting myself in the position in the first place.

Regardless, my point is (as you hint at in the second half of your post) that we should give these guys the benefit of the doubt. You are picking apart his words and loading them with your own meaning. I am not here to argue (I just want to talk about games), but such tendencies don't contribute to discussion and quickly turn it toxic. Let's try not to scare Tom away.

I wasn't joking, yeah. I mean just change the situation to something that you would care about, ya know? He clarified that meant something else but that really goes to my point and some others about being careful with how you choose to word what you write or how you write it, especially when one can be seen as repping something.

I get what you're saying, but that's generally pretty realistic. At any company, of any size, no one individual is going to be in the loop on absolutely everything at all times. So with XSEED allowing us all to function as individuals online, there are bound to be mismatched statements like this from time to time. The only way to avoid that would be to impose greater restrictions on online interaction with fans, and I think if you did that, we wouldn't be XSEED anymore.

I mean it's not really a big restriction to say "Hey, folks. Please don't say anything about when we're going to release something (or insert something similar) until we're all ready and out of the woods."

Well, that's fine and dandy when it comes to Trails, since I haven't had much input in our Trails localizations since FC -- but I'm telling you now, I'm going to be ALL OVER Return to PopoloCrois threads in the coming months, both as a fan and as a rep, and I don't want any crap from you guys for it! Popolo is my baby, and I'm going to talk about it on message forums across the internet, saying as much as I can say without getting fired, till my fingers are bloody and raw. ;)

That's actually not a bad way of thinking about how you interact in general. Leave the fielding of questions to folks working directly on those projects and then go ham on the ones that you do have control over.

I am sorry for how that came across. I was definitely out of line in saying that.

It's not a big deal as hosan didn't take offense but it's just you gotta be mindful about it, ya know?

It's been working pretty well for us to date, though! We haven't been without problems (many of which were caused by my own defensiveness, admittedly), but the end result is that we're generally seen as a more open and less corporate company than most others. We're the down home cookin' to everyone else's fancy eatin'. ;)

-Tom

Sure. Just gotta make sure there aren't too many cooks in the kitchen. =P

Holy shit, I'm totally in for this! I'm so e-

WHAT THE HELL IS GOING ON IN HERE

BUY THE GAME NAO
 
Yeah there was a mishap with release dates when they were confident there were no problems left, but it is hardly worth throwing napalm at this guy for. Especially someone that is being as open as he is about what the company is attempting to do. I mean in the grand scheme of mistakes a company can make, promising a release date and then failing to deliver on it is an annoying but hardly critical mistake.

Sure, a release date might move by the month, but that barely affects anyone unless you live and breathe Kiseki and don't play any other games; and I don't think I know anyone like that.

I would absolutely love if other companies stepped forward to tell me what months they were aiming to release a game in and if they had experienced any setbacks along the way. Especially dealing with old games. The Ghostlight blog comes a little close, but there aren't updates that happen very often.

Tom, keep doing your thing man, mistakes and errors included. Real talk. Don't let people who harp on every word drag you down. All that matters to me is that the games you guys work on are delivered in (mostly) pristine shape to me.
 
LE really nice, wouldn't mind paying $10 more to have a soundtrack but having 100+ page artbook is already great enough at the price, Operation Abyss did the same thing at the same price, hopefully this becomes the norm for future LEs on handhelds. Oh and love the box art a lot more than the Japanese one which I wasn't really expecting to.
 
Hang in there, Tom! Please don't let this thread turning to shit keep you from posting. Xseed is probably my favorite publisher at the moment and I'd hate to miss out on all the info you share with us. As long as delays don't become cancellations, I have no problem with them; it just gives me more time to work on the backlog (and I bet everyone in this thread has one).
 
Just wanted to voice my love for what you guys do, Tom. Whatever the circumstances, you do work on amazing games that would otherwise never be released. That deserves warrants a mountain of respect and gratitude.
 
It is kind of puzzling how threads about XSEED seem to often have needless hostility in them. It's what tends to make me lurk rather than join the discussion, especially considering how it often seems to be coming from mods.

And I don't really get why people get so worked up over delays, either. If anything, it almost always guarantees a better final product. I can wait a few more months if the people working on the game deem them necessary.

Anyway, considering the last couple pages, I just wanted to say that I also appreciate Tom's participation and don't want him to stop. It's not often you get to interact so directly with someone involved with the development side of things. If anything, his presence is the best part of these threads, imho.
 
I am glad this thread is getting bumped because it reminds me to preorder the awesome edition next week,

The thread content though..... &#949;=&#949;=&#949;=&#949;=&#949;=&#949;=&#9484;(;&#65507;&#9671;&#65507;)&#9496;
 
I was pretty sure I wanted the PS3 version, but I have so much downtime at work that I often play games when I can, so I'm considering the Vita version more and more. Just gotta wait for a word on performance, since I do recall the JP version running worse on Vita than PS3 (but it was patched i think).
 
I was pretty sure I wanted the PS3 version, but I have so much downtime at work that I often play games when I can, so I'm considering the Vita version more and more. Just gotta wait for a word on performance, since I do recall the JP version running worse on Vita than PS3 (but it was patched i think).

Vita version runs fine after the patch as far as I've heard. The PS3 version is better, obviously, but the Vita one should be fine. I would assume that Falcom will put it on the physical version for Xseed's release as well so it should be good to go right out of the box. Actually, I bet the English versions will be fully patched and ready to go with the QoL improvements they made later. At least, I hope Falcom is being smart about it, lol.
 
Hooo boy, I love you XSEED but reading through topic threads is like anathema for enjoyment. Although still mildly intersting halfway.
 
I am glad this thread is getting bumped because it reminds me to preorder the awesome edition next week,

The thread content though..... &#949;=&#949;=&#949;=&#949;=&#949;=&#949;=&#9484;(;&#65507;&#9671;&#65507;)&#9496;

See, it's not all so bad! It's at least getting the topic in front of some more eyes.
 
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