Mithos
Member
You're right, it was all on me, the fact that the last part of the post annoys me so much, I failed to really read and see what the first part of your post actually said.
Greenman Gaming will not have Battlefront keys at launch
- Thread starter Jag
- Start date
You're right, it was all on me, the fact that the last part of the post annoys me so much, I failed to really read and see what the first part of your post actually said.
Once you start down the dark path, forever will it dominate your destiny.
thehillissilent
Member
My refund request just went through. Yea!!!!!!
Linearskillz
Member
Well, shit. Might be time to stop using GMG then.
This was true for me, When I refunded Arkham Knight through GMG it stayed in my stream library and it remains there till this day. I even got some bonus things that WB sent to me I think at some point after the game was re-released.
Malick[AI]
Member
I feel like the word "enough" is missing from the thread title. The e-mail says they will have some, but not enough. The thread makes it sound like a wholesale lack of product.
Dafuq, man.. I have kinda fond memories of them because my first digital purchase is from them, bye bye then.
MiguelItUp
Member
Well that's a shame. At least you can cancel it, get a refund, and order elsewhere!
Lady Siara
Member
Just realized I posted this in the wrong thread. Whoops.
reSpec Gaming
Member
(Some insight from someone who works in video game distribution in Canada)
I'm not sure if it's different because they work with just keys and not physical copies - but I know short shipments/allocations just happen with physical copies of games/products (ie. Amiibos) and in that case we allocate as best we can to as many customers (which are independant video game stores in our case) as best we can. So I don't know if this proves that GMG "aren't legit" or they were just "short-shipped" keys. It does make it weird because it's not like the publishers have to create a disc/case and ship anything physically out - I'd imagine there's just a key generator program they have or whatever.
So let's assume they're not getting keys from sketchy places and at least get keys from an authorized distributor from the publisher, the other possibility, and what I think the most likely situation, is that they aren't able to get keys on the launch date for an appropriate price to actually be profitable (since they regularly offer 20-30% off all the time). They simply just had to cancel orders to not lose tons of money. They will likely be able to get keys after launch at a price they need to be profitable. I wouldn't be surprised that somewhere buried in their TOS that says their preorders are not 100% guaranteed (much like when we prebook to independant video game stores it is stated prebooks are not 100% guaranteed because things like allocations happen).
TL;DR: I don't know if this proves if they are illegitimate or not, publisher may not be giving them a good enough price for keys at launch to remain profitable.
I'm not sure if it's different because they work with just keys and not physical copies - but I know short shipments/allocations just happen with physical copies of games/products (ie. Amiibos) and in that case we allocate as best we can to as many customers (which are independant video game stores in our case) as best we can. So I don't know if this proves that GMG "aren't legit" or they were just "short-shipped" keys. It does make it weird because it's not like the publishers have to create a disc/case and ship anything physically out - I'd imagine there's just a key generator program they have or whatever.
So let's assume they're not getting keys from sketchy places and at least get keys from an authorized distributor from the publisher, the other possibility, and what I think the most likely situation, is that they aren't able to get keys on the launch date for an appropriate price to actually be profitable (since they regularly offer 20-30% off all the time). They simply just had to cancel orders to not lose tons of money. They will likely be able to get keys after launch at a price they need to be profitable. I wouldn't be surprised that somewhere buried in their TOS that says their preorders are not 100% guaranteed (much like when we prebook to independant video game stores it is stated prebooks are not 100% guaranteed because things like allocations happen).
TL;DR: I don't know if this proves if they are illegitimate or not, publisher may not be giving them a good enough price for keys at launch to remain profitable.
Aztechnology
Member
Thanks for the insight. I don't think they'll have to worry about the keys though. I imagine a massive amount of cancellations are about to roll in.
The publisher still gets paid, what's morally ambiguous about it? Not paying £50 for a PC game?
No email here, but this will probably be the last time I do business with them. No preload and no pre-order DLC. Not knowing when I'll get my key tomorrow is also driving me nuts.
Screw it, getting a refund and buying though Origin. EA wins but this seems super sketchy.
got it 3 minutes later, that was fast!
Screw it, getting a refund and buying though Origin. EA wins but this seems super sketchy.
got it 3 minutes later, that was fast!
Jag
Member
When did you order? Like I said earlier, someone got the email that ordered in August.
Caffeine
Gold Member
well concerning black ops 3 some people got the preorder bonus while others didn't.
JonnyKtyler
Member
Is it frowned upon here to order stuff from the mexican origin.com site? Because it works for SWBF
Aztechnology
Member
It's what I did. SWBF ultimate for $80.
Yeah, I'm just gonna get a refund. I was looking forward to Battlefront but I might wait until initial impressions and maybe after the first expansion is released. I loved the beta but it was an impulse buy when GMG had it for $45. Hopefully my request goes through.
edit: Cool it got instantly accepted, just have to wait for the money to process for a few days.
edit: Cool it got instantly accepted, just have to wait for the money to process for a few days.
Aztechnology
Member
If you don't redeem the code they will refund it so you're fine.
Darth Karja
Member
I felt dirty for doing it, but I did it anyway. I got the deluxe to make up for it.
Jag
Member
We've established August, so maybe if you were earlier than August, you are ok.
What VPN did you use?
I better get my key since I pre-ordered in the first few minutes it became available to pre-order on GMG.
The earliest you could pre-order Battlefront on GMG was around 1am on Aug. 6 which is when I pre-ordered it. When it first went up there was a pricing error of $69.99 but I still pre-ordered it(I later had the difference refunded back to me in GMG credit).
I'm in the UK and I didn't get an email (maybe because it won't release until Thursday in the UK).
Darth Karja
Member
Voidwolf
Member
Got this email today as well. I can't believe they waited until the day before release to tell us. It was nice buying the game 25% off before it even came out but if I don't have my key by the end of tomorrow it's the last time I ever do business with them. This is my most anticipated release of the year.
prag16
Banned
How are they so fast with everyone else's requests, but have mine in some kind of "we're too busy" purgatory. Sent my refund request ticket four hours ago.
What the... get rekt, buddy. Where's my refund. How are some people taken care of in minutes while I'm waiting hours.
GMG presented themselves as official partners of different publishers, which is why they had their icons at the bottom of the page.
Just requested a refund. Immediately got the e-mail saying they have a high number of support tickets, then 2 minutes later another e-mail saying they refunded the game. So glad it was speedy at least.
Though now I'm contemplating between PC and PS4 again...
Though now I'm contemplating between PC and PS4 again...
Don't know if you're using g-mail or not, but for me I actually didn't notice that the refund had gone through because it put both e-mails in the same thread and auto-collapsed the most recent one for some reason, so all I saw was the confirmation they got my ticket at first.
Me neither, but I assume the email applies to everyone regardless.
Jag
Member
curryknight12
Member
As someone who worked in the main game retailer in the UK, I understand stock shortages - but as you point out, these are keys. Publishers on Steam can click a button as many times as they like for no cost and generate keys, I can't imagine it'd be different for Origin (especially as this is EA themselves, not a third party).
They must also know what damage this may and can cause their brand, so a decent store would honour the release pre-orders - especially as you're made to pay upfront, unlike retail where it's either free or a £5 deposit. Therefore I imagine, if they had the choice, they'd eat the loss and bump up launch day prices.
Granted, all the above is speculation, but there's a high chance this points to getting the keys from someone who isn't EA, meaning they are no different to CDKeys, G2A, Kinguin in this case (whether that's a bad thing or not is a different discussion).
*bump*
Make sure to cancel your pre-orders people. *rabble, rabble, rabble*
Make sure to cancel your pre-orders people. *rabble, rabble, rabble*
LOL that's what I'm hoping.
PyroPaperPlanes
Member
The support link (https://greenmangaming.zendesk.com/anonymous_requests/new) seems to be down. Any suggestions?
I don't think key generation works like that for key resellers. I'm fairly certain they are given keys by publishers or the developer themselves and cannot just generate then. For example humble bundle recently had a telltale bundle sale where they ran out of steam keys for tales for borderlands and game of thrones. They the had to wait for telltale to issue them more keys which took a day or two.
This is pretty much the same situation. Like someone said above, they might have thought they would be getting more keys from their distributors at the margin they wanted but weren't able to do so. 2 days honestly isn't a huge deal plus that code is site wide and if it stacks on existing sales, that would be rather nice.
seriosbrad
Member
This is shitty for a number of reasons. Personally, I work a seasonal job and pre-order games for the winter when I go into budget-hibernation. I can't just cancel and re-buy it full price so I'm forced to wait.
I didn't get the e-mail. But my order says Complete, and I don't have a key.
I didn't get the e-mail. But my order says Complete, and I don't have a key.