My adventures to date of unsuccessfully trying to get my earphone static problem fixed:
1. Virgin Mobile store (I got the phone through a plan with them) told me over phone to take the phone to them and they will check it out and give me a replacement if there is a problem. When I arrive they said they would only do that if I had all the original packaging. I didn't. So they would only repair it. It was sent off.
2. Received it back not fixed despite repair report saying a factory reset fixed it. Worker at store giving the phone back to me read the report and said various components had been replaced ...but the report said nothing about this.
3. I called Virgin Mobile phone line, was told to go to a Huawei store instead, and Virgin would help if Huawei don't. I made a complaint for it not being fixed the first time and the worker lying about what the report said.
4. I called Huawei support since nearest Huawei store is too far to go without checking what they will do first. They said it isn't a known issue and I need to contact Virgin Mobile and not Huawei.
5. I decide to go to a different Virgin Mobile store. They say they can't accept it from me today since the repair company didn't update the system to say that they sent it back to me, so a new support request can't be made today, so they will email the repairer to update it and for me to visit the store next week to drop off my phone.
