Support NeoGAF

[ShinoguTakeruKoeru]

Reverse cover with autograph? Wow!

edit: Amazon also sent in just a bubble envelope but luckily there was no damage

Seeing that reverse cover makes me wish that 3DS game cases could also be clear plastic so we don't have to flip the cover to enjoy the flipside artwork.

 

[Samaritan]

My Best Buy SE order got delayed, like a lot of you here. It didn't look like I was going to get it until mid-March, but I ended up getting a shipping confirmation late last night. And then I awoke this morning to an email from Best Buy with a $20 gift certificate, apologizing for the confusion. Not the confusion of telling me it was delayed when it actually wasn't mind you. No, the confusion of telling me it was going to ship out in mid-March but then having it ship out sooner.

So that was weird, but hey, my copy is going to show up on time again and I'm $20 richer.

 

[scurker]

I'm in the same boat.

Yep, I emailed customer service, they said it'll get to me by the end of next week, not very helpful.

I'm in that boat too. I'm going to call them up today to complain. Their email yesterday said they'd ship it yesterday.

So just got off the phone with Best Buy customer support again, and here's everything they told me.

- Sounds like there was an issue with at least 3,400 orders be it a system glitch or something else
- She didn't have any information on why my order didn't ship out on Friday, other than they were overwhelmed
- Since it didn't get out yesterday, don't expect any further updates until Monday; apparently they don't process shipments on the weekend
- Once shipped, it should arrive by mid-late next week

I don't know how much of that is factual, but I can only go based off what she told me. Provided everything she said was true, it seems like the rest of the orders should go out early next week.

 

[Crimson_Justice]

Just like some of you guys on the previous page, mine's still stuck at the preparing for shipping phase. Holding out hope, but I'm preparing myself for disappointment. I'll post in here if it changes.

Edit: ^Thanks. I guess we have a time frame now, at least.

 

[The Outsider]

Best Buy told me on the phone mine would ship today.

But it hasn't shipped yet. I'm not hopeful. No email about the $20 code either, although they said I would receive one.

 

[DeuceGamer]

So just got off the phone with Best Buy customer support again, and here's everything they told me.

- Sounds like there was an issue with at least 3,400 orders be it a system glitch or something else
- She didn't have any information on why my order didn't ship out on Friday, other than they were overwhelmed
- Since it didn't get out yesterday, don't expect any further updates until Monday; apparently they don't process shipments on the weekend
- Once shipped, it should arrive by mid-late next week

I don't know how much of that is factual, but I can only go based off what she told me. Provided everything she said was true, it seems like the rest of the orders should go out early next week.

It's funny they told you it won't ship on the weekend. I was told by Elite support that my order would ship today. Obviously I don't believe anything they say at this point.

Maybe we should start tweeting them as well. We need to get someone's attention as this is ridiculous.

Edit: I honestly think we are the ones that had our preorders sold on eBay. That's why we are either in preparing to ship or haven't updated because there is no stock left to ship. Whether that means they are getting more or it will end up cancelled I have no idea. Think I'm going to buy a standard edition as this seems like it's going to take a while.

 

[SCChappy]

I don't fucking care when I get it at this point, I just want to know I will get it

 

[Beren the Empty-Handed]

Just talked to best buy as well. Guy on the phone said they were having an internal issue that's been delaying shipments on many things, and this just happened to be a victim of that. He also said that because it was a special edition that shipments are even more susceptible to delays. He said it would be shipped, but in the future recommended store pickup in order to get something on release day, especially for special editions of video games.

 

[SCChappy]

Edit: I honestly think we are the ones that had our preorders sold on eBay. That's why we are either in preparing to ship or haven't updated because there is no stock left to ship. Whether that means they are getting more or it will end up cancelled I have no idea. Think I'm going to buy a standard edition as this seems like it's going to take a while.

If this is case I then I expect some major fucking compensation for this shitshow.

 

[DeuceGamer]

Just talked to best buy as well. Guy on the phone said they were having an internal issue that's been delaying shipments on many things, and this just happened to be a victim of that. He also said that because it was a special edition that shipments are even more susceptible to delays. He said it would be shipped, but in the future recommended store pickup in order to get something on release day, especially for special editions of video games.

I've had 2 orders places on Wed and Thursday and both of those shipped without issue. Not trying to be a downer but with everyone getting different answers it's like they are just making excuses.

As someone above posted, at this point I just want to know I'll get it at some point. Think I'm going to go buy the standard edition so I can atleast play.

If this is case I then I expect some major fucking compensation for this shitshow.

I have nothing to back me up other than a gut feeling. Even if those were our preorders they may have more on the way. I think Amazon also have more coming so it doesn't necessarily mean we won't get ours. Regardless this has been handled very poorly.

 

[Izayoi]

It's a real fucking shame.

Most of my local stores didn't even get enough copies to cover their preorders.

 

[Oxn]

Hope you guys get yours. I feel bad for people that had it preordered since the 1st day it came out, and then we have people walking in an picking up their preorder.

 

[SCChappy]

I've had 2 orders places on Wed and Thursday and both of those shipped without issue. Not trying to be a downer but with everyone getting different answers it's like they are just making excuses.

As someone above posted, at this point I just want to know I'll get it at some point. Think I'm going to go buy the standard edition so I can atleast play.

They're just talking out of their ass. The reps and support don't know. I had two reps yesterday promise me it would ship out yesterday, and had two say the same thing about it guaranteed to ship today. It's absolute bullshit and Best Buy will never have another order from me again unless they literally give me the special edition for free.

 

[DeuceGamer]

They are just talking out of their ass. The reps and support don't know. I had two reps yesterday promise me it would ship out yesterday, and had two say the same thing about it guaranteed to ship today. It's absolute bullshit and they will never have another order from me again unless they literally give me the special edition for free.

They told me the same thing since Thursday. They clearly either don't know or know and are making stuff up to buy time.

 

[Weevilone]

Went by Walmart today and the game was completely sold out except 1 copy of Conquest. Nintendo needs to fix the supply issues.

 

[Crimson_Justice]

Welp, don't know what to think anymore. If I don't hear anything by Monday, I'll be calling to complain. First day preorder here as well...

 

[Oxn]

Went by Walmart today and the game was completely sold out except 1 copy of Conquest. Nintendo needs to fix the supply issues.

They are probably pushing people towards digital, since the margins are much higher there.

 

[TehOh]

Bah, got the $20 credit from Best Buy, but still no shipment.

 

[KingBroly]

They are probably pushing people towards digital, since the margins are much higher there.

Well, their margins aren't digital level, but they're still a lot better than 3rd party 3DS games.

They had this issue with Awakening too. It's sad that it's happening again.

 

[MrNelson]

They are probably pushing people towards digital, since the margins are much higher there.

Wasn't that the narrative some were spinning when Awakening released and people had a hard time finding them?

 

[L95]

Wasn't that the narrative some were spinning when Awakening released and people had a hard time finding them?

Yup.

 

[DeuceGamer]

I wonder if I can even find a copy then. Thinking about picking up the standard edition and if this does arrive just keeping it sealed. Really don't want to wait another week or two (maybe longer) before playing it.

 

[ninjatuned]

Amazon preorder from November finally got shipping confirmation today after a long 36 hours of limbo. Looks like it's coming out of Florida. With being bumped up to one day shipping it's estimated to arrive Wednesday? Honestly at this point I'm relieved it's actually coming. I hope everyone else here gets their copy as well. Following this thread has been like a form of therapy. Thanks for the company.

 

[Kitoro]

Losing hope in my Best Buy preorder. ; ;

 

[DeuceGamer]

Amazon preorder from November finally got shipping confirmation today after a long 36 hours of limbo. Looks like it's coming out of Florida. With being bumped up to one day shipping it's estimated to arrive Wednesday? Honestly at this point I'm relieved it's actually coming. I hope everyone else here gets their copy as well. Following this thread has been like a form of therapy. Thanks for the company.

Congrats! One more down. Amazon seems like they are still slowly processing orders. Has any BB orders updated since last night around 9PM ET?

Losing hope in my Best Buy preorder. ; ;

I have a lot of AmazonDigital credit from choosing no rush shipping on items. I'm thinking I'm going to go ahead and pick it up digitally since it will be nearly free with the digital credits I've built up. I hadn't looked into which one I wanted since I thought I'd have both on one cart. Which one is considered the better version?

Edit: in other words, I've lost hope that it will arrive anytime soon. Still hope to get it for my collection but at this point who knows if that will happen.

 

[scurker]

It's funny they told you it won't ship on the weekend. I was told by Elite support that my order would ship today. Obviously I don't believe anything they say at this point.

Maybe we should start tweeting them as well. We need to get someone's attention as this is ridiculous.

Edit: I honestly think we are the ones that had our preorders sold on eBay. That's why we are either in preparing to ship or haven't updated because there is no stock left to ship. Whether that means they are getting more or it will end up cancelled I have no idea. Think I'm going to buy a standard edition as this seems like it's going to take a while.

Not defending Best Buy for any of this, as their communication has been fairly poor. However, the only thing we have to go on is what their customer representatives say unless someone else has some other inside information that I'm aware of. Of the various representatives that I talked to, this one felt the most straightforward and honest - so that's why I passed it along. I understand if you're itching to play this ASAP, but I doubt we'll see anything else move forward until Monday. I know I'm going to at least wait until then to continue any further action.

As far as the eBay thing is concerned, I doubt that's what happened. Many of the eBay orders themselves were cancelled and selling pre-orders already accounted for would be a fairly major screwup. Though, if for whatever reason our pre-orders do get canceled I will certainly be writing them a letter letting them know my displeasure in the handling of the situation.

They're just talking out of their ass. The reps and support don't know. I had two reps yesterday promise me it would ship out yesterday, and had two say the same thing about it guaranteed to ship today. It's absolute bullshit and Best Buy will never have another order from me again unless they literally give me the special edition for free.

The only reason why I feel my most recent call is more accurate is that I didn't even have to really tell them what I was calling about. She didn't make any promises but told me to check back with them on Monday if it didn't ship and we would work from there.

 

[MillionStabs]

For people that have the SE cartridge, I'm curious: What does it look like? and what does your 3DS say when you slide it in?

 

[Flandy]

Anyone know if it's possible to transfer a save from Conqeust to the Special Edition. I won't be getting the SE until March so I'd like to play in the mean time. Once I get the SE I'm going to give Conqeust to a friend. I found this post saying that it could be possible
https://gbatemp.net/threads/fire-emblem-fates-birthright-special-edition-save-question.415647/
Anyone know how accurate that might be? I don't have a 3DS yet so I'm not very familiar with the terms they're using.

 

[MrNelson]

Anyone know if it's possible to transfer a save from Conqeust to the Special Edition. I won't be getting the SE until March so I'd like to play in the mean time. Once I get the SE I'm going to give Conqeust to a friend. I found this post saying that it could be possible
https://gbatemp.net/threads/fire-emblem-fates-birthright-special-edition-save-question.415647/
Anyone know how accurate that might be? I don't have a 3DS yet so I'm not very familiar with the terms they're using.

I don't believe you can do that on an unmodified 3DS.

 

[Like the hat?]

Not only has my best buy order not moved, but I used the $20 voucher on a digital version of Bravely Default this morning around 9 am, and now, over ten hours later, I still have not received my code.

 

[DeuceGamer]

Not defending Best Buy for any of this, as their communication has been fairly poor. However, the only thing we have to go on is what their customer representatives say unless someone else has some other inside information that I'm aware of. Of the various representatives that I talked to, this one felt the most straightforward and honest - so that's why I passed it along. I understand if you're itching to play this ASAP, but I doubt we'll see anything else move forward until Monday. I know I'm going to at least wait until then to continue any further action.

As far as the eBay thing is concerned, I doubt that's what happened. Many of the eBay orders themselves were cancelled and selling pre-orders already accounted for would be a fairly major screwup. Though, if for whatever reason our pre-orders do get canceled I will certainly be writing them a letter letting them know my displeasure in the handling of the situation.



The only reason why I feel my most recent call is more accurate is that I didn't even have to really tell them what I was calling about. She didn't make any promises but told me to check back with them on Monday if it didn't ship and we would work from there.

I don't know what is going on and definitely glad people pass on what they are being told. I just don't trust what we are being told at this point as they have told us about 10 different things. The reps are aware there is an issue as one told me she had a memo she read prior to starting her shift.

It just feels like they also don't know and are kinda making it up as they go to to get us off the phone since there really is nothing the support reps can do. With that said, it makes sense that part of the issue is they do not have enough stock at this time to continue shipping orders. Just one of many conclusions but one I think is likely. Amazon started shipping again apparently so just because they currently do not have stock doesn't mean more isn't on the way. They may be waiting on another shipment to complete the orders.

As a Manager of a call center it's pretty disgusting how this has been handled by Best Buy. One of the biggest complaints I hear is regarding a lack of communication.

I definitely don't expect anything to change before Monday and I'm going to go ahead and use some digital credit to purchase the game. If I do get the SE I'll keep it for my collection.

 

[TheOmegaSpartan]

For people that have the SE cartridge, I'm curious: What does it look like? and what does your 3DS say when you slide it in?

I don't know how the singular versions look either but I'd imagine the cartridge and 3DS display say Birthright and Conquest, respectively.

 

[Weevilone]

They are probably pushing people towards digital, since the margins are much higher there.

It's a possibility, but they'll be pushing some people toward buying nothing at all instead.

 

[diaspora]

If they were pushing people to digital, they wouldn't wait a week to launch Revelations.

 

[Kaibutsu]

Seeing that reverse cover makes me wish that 3DS game cases could also be clear plastic so we don't have to flip the cover to enjoy the flipside artwork.

Yeah, I only noticed the reverse cover thru the little square holes on the inside of the case. The cover wraps all the way around with the other side of that scene

 

[MoxManiac]

Apparently there's one asshole on ebay that sold over a hundred copies of the SE at like $240 apiece.

I successfully got my SE and i'm still angry and annoyed by that.

 

[iRAWRasaurus]

Apparently there's one asshole on ebay that sold over a hundred copies of the SE at like $240 apiece.

I successfully got my SE and i'm still angry and annoyed by that.

This thread might be of some interest to you.

 

[lazyproblems]

Amazon sent my SE in a bubble mailer. Top and bottom were creased, and a couple corners were a little worse for wear. I contacted customer service with a complaint and received a $30 partial refund. Adding that on top of my prime discount means I basically got the SE with all 3 games for the price of one standard copy.

just a note. anyone who bought from amazon please take the time to complain about the bubble mailer.

I made it a point to politely complain about the bubble mailer. Sent an email and let the customer service agent know. They assured me they would tell the package fulfillment people, although I'm not too hopeful that we'll see any change soon.

 

[Fjordson]

Don't get why Amazon lets their packaging be so awful like that. I don't even order like books or hardcover comics from them anymore. When I did whatever I got would almost always get beat up in some way.

 

[fernoca]

I don't know how the singular versions look either but I'd imagine the cartridge and 3DS display say Birthright and Conquest, respectively.

Yeah. As far as cartridges:
Conquest is black and says Conquest.
Birthright is white and says Birthright.

Inserted:
Logo on the top screen is the same but with the respective name.

Game icon at the bottom screen is the same.

 

[Glassboy]

damn, I just got a refund from Best Buy from ordering from their Ebay store

 

[syncyes]

I sure do love being stuck in "preparing for shipment" for two days! :|

 

[diaspora]

This thread just makes it more surprising that Nintendo hasn't yet done a Pokemon SE with both games and legendary on one cart plus an artbook.

 

[WhiteRabbitEXE]

This thread just makes it more surprising that Nintendo hasn't yet done a Pokemon SE with both games and legendary on one cart plus an artbook.

Because that would be up to GameFreak, and they don't want to do that.

 

[Vena]

Went by Walmart today and the game was completely sold out except 1 copy of Conquest. Nintendo needs to fix the supply issues.

I don't think this is a supply issue in that "they made too little but knew more wanted", I think the demand is genuinely much higher for this title than was expected. I am pretty sure, given the size of the shipment when I was by our local GS in Chicagoland, the shipment is anything but "small" or short.

 

[WhiteRabbitEXE]

I don't think this is a supply issue in that "they made too little but knew more wanted", I think the demand is genuinely much higher for this title than was expected. I am pretty sure, given the size of the shipment when I was by our local GS in Chicagoland, the shipment is anything but "small" or short.

After the debacle that was Awakening's launch though, there's really not that much room for "oops, we didn't think this one would sell". The first time I could forgive it - Awakening was a huge turnaround in sales. Unless this is pulling in like, double Awakening's sales, there's really no excuse a second time.

 

[Adamator]

This might be an incredibly odd question to ask here, but it does pertain to the special edition.

Has anyone found a use for the 3DS carrying bag that this comes with, besides using it for carrying a 3DS? With the bag this edition comes with, I now have 3 of them (Club Nintendo, Zelda, and now this one) and I am hard pressed to think of a use for the darn things.

I have a good case for my system, so that's out. Anyone use them for anything else? I hate that they just sit in my drawer.

 

[diaspora]

Because that would be up to GameFreak, and they don't want to do that.

Well obviously, but then the question is the same, why gamefreak wouldn't. I mean the cost of the SE is the same as buying all 3 versions separately anyway.

 

[JEKKI]

So just got off the phone with Best Buy customer support again, and here's everything they told me.

- Sounds like there was an issue with at least 3,400 orders be it a system glitch or something else
- She didn't have any information on why my order didn't ship out on Friday, other than they were overwhelmed
- Since it didn't get out yesterday, don't expect any further updates until Monday; apparently they don't process shipments on the weekend
- Once shipped, it should arrive by mid-late next week

I don't know how much of that is factual, but I can only go based off what she told me. Provided everything she said was true, it seems like the rest of the orders should go out early next week.

wait wait so what does mid-late next week mean?

like, next week from today?

or next week from the Monday when they update it?

i.e. last week of Feb, or first week of March??

I'm skipping town for a week come March... if that's when Best Buy gets it then I'ma be hecka paranoid with the game jus sitting there in store waiting to be claimed by someone else...

they'll protect my in store pickup if I do not pick it up until mid march, right?

Hoping the store actually received the game before next month though...

if I'm lucky enough to still be secure for one that is...

 

[Crimson_Justice]

I sure do love being stuck in "preparing for shipment" for two days! :|

Yup... Doing some work on the computer, F5ing on this page every once in a while hoping for someone to say theirs finally moved past it.

This might be an incredibly odd question to ask here, but it does pertain to the special edition.

Has anyone found a use for the 3DS carrying bag that this comes with, besides using it for carrying a 3DS? With the bag this edition comes with, I now have 3 of them (Club Nintendo, Zelda, and now this one) and I am hard pressed to think of a use for the darn things.

I have a good case for my system, so that's out. Anyone use them for anything else? I hate that they just sit in my drawer.

Someone said they were going to use it for storing their DS games lol, but if you have the CN pouch you probably have a CN game case. Instead, maybe you could use it for old GBA games? As a kid, I used similar pouches to store marbles. Only other thing I can think of right now is coins.