Gamexplain Explains the Joy-Con Desyncing Problem

People (press and fans alike) have played these things for dozens of hours at Nintendo Switch events with no problems mind you and the moment game journalists get them in their own homes in fact to give previews and reviews, Joy-cons are acting up. Something is up.

thinking-face.png
 
DoctorWho said:
As disastrous as some people on gaf are making this sound the amount of times it happened to members of the press didn't seem that often. It happened but doesn't seem entirely system destroying. I would like to see it fixed though.
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Gaf gonna gaf. I am confident it will be ok.

Edit:

Calm Mind said:
People (press and fans alike) have played these things for dozens of hours at Nintendo Switch events with no problems mind you and the moment game journalists get them in their own homes in fact to give previews and reviews, Joy-cons are acting up. Something is up.
Click to expand...

To be fair, people at press events were always close to the console.
 
DeuceGamer said:
If that's the case they should at lease be telling the people that have consoles that this will be fixed prior to launch so they can update that same audience that has heard about the issue.
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If Nintendo says anything about this issue, the story they have running a week before launch is 'Nintendo Addresses Reports Of Faulty Switch Hardware'. Doesn't matter if they fix it. People panic, and it digs into the brand image.

But if they say nothing and fix it, all this goes away. Unless the story gets big regardless, and then they have to go into damage control mode.
 
Chindogg said:
Why did RRoD make it to retail?

Shit happens sometimes. At least they have the ability to fix it by launch.
Click to expand...

You don't know that. Are you seriously taking some random guy on Twitter seriously? You honestly think that with all the news outlets reporting on this that the ONE person they gave a statement to was him? That is absurd.
 
Calm Mind said:
People (press and fans alike) have played these things for dozens of hours at Nintendo Switch events with no problems mind you and the moment game journalists get them in their own homes in fact to give previews and reviews, Joy-cons are acting up. Something is up.

thinking-face.png
Click to expand...
This

Strange.

Maybe it's fine with the day one patch
 
What in the flying fuck is going on with all the halfbaked conspiracy theories about Switch issues and games journalists?

Anteo said:
Doesnt explain anything. There is a video showing the itnterference when there is nothing betwwen the cons and the console
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More than likely a mix of signal blocking from your hands long with distance from the Switch. Specifically the "open" portion of the joycon. Seems like an overly weak signal to extend battery life. Press events were done within 5ft of the Switch. Sitting closer to 10ft causes issues.
 
Have this problem with PS4 controllers and have known many others to as well. Interference from several different sources can certainly change your max link length.

I'm bummed cause I'll probably put it in my TV cabinet next to my router which is going to be a hot mess until they fix it. At least I got the Pro Controller.
 
DoctorWho said:
As disastrous as some people on gaf are making this sound the amount of times it happened to members of the press didn't seem that often. It happened but doesn't seem entirely system destroying. I would like to see it fixed though.

Gamexplain experienced it once before doing their test.
Click to expand...

If the Nintendo claim is accurate and this is to be fixed by release, then it really is a non-issue. They should however stand in front of it and make a statement in order to help quell the frothing media outlets looking for a story.
 
Props to GameXplain for investigating so quickly. Possible their findings may or may not be the real issue but I'm impressed they did their own testing so promptly.
 
Calm Mind said:
People (press and fans alike) have played these things for dozens of hours at Nintendo Switch events with no problems mind you and the moment game journalists get them in their own homes in fact to give previews and reviews, Joy-cons are acting up. Something is up.

thinking-face.png
Click to expand...

#fakenews
 
jorgejjvr said:
This

Strange.

Maybe it's fine with the day one patch
Click to expand...

well it could be that these are retail units and those were demo units, however, all consoles are built the same way, what changes is the configuration of it, so this would mean it can be updated and fixed maybe
 
Remember how the NES classic has like a 3 ft controller cord?

And now you need to be within 3 ft of the Switch for your controllers to connect properly?

I wonder if Nintendo assumes everyone lives in tiny apartments?
 
PAULINK said:
wish the joycons just connected physically to the console to minimize this from happening.
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Damn, you wanna bring back the Famicom days? ;)

Calm Mind said:
People (press and fans alike) have played these things for dozens of hours at Nintendo Switch events with no problems mind you and the moment game journalists get them in their own homes in fact to give previews and reviews, Joy-cons are acting up. Something is up.

thinking-face.png
Click to expand...

I'm sure you're kidding, but those Switch events were controlled environments.
 
Kerned said:
You don't know that. Are you seriously taking some random guy on Twitter seriously? You honestly think that with all the news outlets reporting on this that the ONE person they gave a statement to was him? That is absurd.
Click to expand...
Is it ALL the news outlets though?
 
Calm Mind said:
People (press and fans alike) have played these things for dozens of hours at Nintendo Switch events with no problems mind you and the moment game journalists get them in their own homes in fact to give previews and reviews, Joy-cons are acting up. Something is up.

thinking-face.png
Click to expand...

Distance of the joycons to the unit, assuming signal strength is the issue.

Still, it is really baffling that Nintendo apparently did not thoroughly test this in as much conditions as possible and finetune signal strength based on testing. Because then this issue wouldn't be here in the first place.
 
This is, actually, the worst thing can happen to a new console whatever the producer is. Nintendo need to address their comments asap.
 
Harmen said:
Distance of the joycons to the unit, assuming signal strength is the issue.

Still, it is really baffling that Nintendo apparently did not thoroughly test this in as much conditions as possible and finetune signal strength based on testing. Because then this issue wouldn't be here in the first place.
Click to expand...
Two situations run counter to that argument -
1. Nintendo has enough internal data to know that playing 10-15ft away from the TV is an edge case, and thus not something to be prioritized.
2. This is still a software issue, exclusive to whatever in-progress version of the OS is on advance units.
 
fossi8 said:
This is, actually, the worst thing can happen to a new console whatever the producer is. Nintendo need to address their comments asap.
Click to expand...

Agreed. It's disappointing how rarely a company is willing to address a known issue and instill confidence in the userbase. I feel like we have to do our own investigations.

EloquentM said:
This is absolutely not the worst thing that can happen to a new console lol.
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Setting your house on fire would be worse, fer sure.
 
Peltz said:
Hmmm.... I'm looking at my tape measure now. 10 feet is actually pretty far, much further away than my Switch will be from my couch.

The question for me is, how does it work at 6-8 feet while obstructed?
Click to expand...

I just measured how far my couch is from the dock and it's exactly 8 feet. Which begs me to believe 8ft is the sweet spot. Because the closer I get the less wonky the controls get.

I did numerous tests just now with different configurations, docked, tabletop, 6 feet, 10 feet, covering the joycon, uncovering it. What I found is hat obviously the further you get the less responsive they become. However the only really weird outlier in my testing was simply sitting 6 feet away, lounging with my hands to my side, neither joy con covered, and yet still after some time the sensing would just get completely wonky. Sitting about 4 feet away I noticed that if my hands are by my side but pointing at the screen everything's perfect but as soon as I drop my hands to a more comfortable position, the calibration once again gets weird and has a few dead spots. If I put the joycon behind my back for example, then the party's over. There's barely ever any response or all the inputs are delayed. That one is more understandable I guess since it correlates to the gamexplain video, but doesn't at all explain why it's still messing up 6 feet away when simply lounging.

I also opted to try some of these variables with the grip since I figured the grip would force me to point the joycon more so at the tv/dock but surprisingly I found out that it too had some issues. I tried holding the controller in many different ways, all comfortable ways like I imagined I would hold it if I'm playing for a long period of time. Simply holding the grip in front of me seems to work just fine, however if I decide to bring the grip up to my chest (for example when I'm laying down) so that the buttons are facing it and that the top of the controller is facing my face, it completely stops working. Right joycon can still rotate the camera but link simply won't move. So the position of the joycon seems to really play a large part in how it's detected.

Also, man I can't believe how long I just spent rotating a damn dot around a circle just to see if a controller is working properly! On a new console no less! I really love the joy con too and I'd rather use them instead of a pro controller so I'm hoping this signal issue can be fixed with an update.
 
Chindogg said:
Why did RRoD make it to retail?

Shit happens sometimes. At least they have the ability to fix it by launch.
Click to expand...

Because it was a rushed system with a poor thermal design and that kind of thing only started happening months after launch. Not exactly comparable with an issue that's reproducible in seconds.

And if it's so simple to fix, why is it a problem to begin with? We don't even know exactly why this is happening, only that it happens.
 
ViolentP said:
Agreed. It's disappointing how rarely a company is willing to address a known issue and instill confidence in the userbase. I feel like we have to do our own investigations.
Click to expand...

wasn't this video just posted a few hours ago?

if they don't say anything before launch I agree Nintendo is in the wrong but you are jumping the gun.
 
what interests me is he said when he was playing in his bedroom he didnt have an issue its when he move it to his family room and was further away thats when the issue happened. Im not gonna cancel my preorder because of this as i have a pro controller to play zelda and my setup where the switch will be i will only be 5 feet away but i can see this being an issue where people are as andre put it 10ft or more away.
 
Listonosh said:
I just measured how far my couch is from the dock and it's exactly 8 feet. Which begs me to believe 8ft is the sweet spot. Because the closer I get the less wonky the controls get.

I did numerous tests just now with different configurations, docked, tabletop, 6 feet, 10 feet, covering the joycon, uncovering it. What I found is hat obviously the further you get the less responsive they become. However the only really weird outlier in my testing was simply sitting 6 feet away, lounging with my hands to my side, neither joy con covered, and yet still after some time the sensing would just get completely wonky. Sitting about 4 feet away I noticed that if my hands are by my side but pointing at the screen everything's perfect but as soon as I drop my hands to a more comfortable position, the calibration once again gets weird and has a few dead spots. If I put the joycon behind my back for example, then the party's over. There's barely ever any response or all the inputs are delayed. That one is more understandable I guess since it correlates to the gamexplain video, but doesn't at all explain why it's still messing up 6 feet away when simply lounging.

I also opted to try some of these variables with the grip since I figured the grip would force me to point the joycon more so at the tv/dock but surprisingly I found out that it too had some issues. I tried holding the controller in many different ways, all comfortable ways like I imagined I would hold it if I'm playing for a long period of time. Simply holding the grip in front of me seems to work just fine, however if I decide to bring the grip up to my chest (for example when I'm laying down) so that the buttons are facing it and that the top of the controller is facing my face, it completely stops working. Right joycon can still rotate the camera but link simply won't move. So the position of the joycon seems to really play a large part in how it's detected.

Also, man I can't believe how long I just spent rotating a damn dot around a circle just to see if a controller is working properly! On a new console no less! I really love the joy con too and I'd rather use them instead of a pro controller so I'm hoping this signal issue can be fixed with an update.
Click to expand...

Thanks for doing this!
 
Cday said:
Because it was a rushed system with a poor thermal design and that kind of thing only started happening months after launch. Not exactly comparable with an issue that's reproducible in seconds.
Click to expand...
You're right it's not really comparable because RRoD bricks your system lol
 
Listonosh said:
I just measured how far my couch is from the dock and it's exactly 8 feet. Which begs me to believe 8ft is the sweet spot. Because the closer I get the less wonky the controls get.

I did numerous tests just now with different configurations, docked, tabletop, 6 feet, 10 feet, covering the joycon, uncovering it. What I found is hat obviously the further you get the less responsive they become. However the only really weird outlier in my testing was simply sitting 6 feet away, lounging with my hands to my side, neither joy con covered, and yet still after some time the sensing would just get completely wonky. Sitting about 4 feet away I noticed that if my hands are by my side but pointing at the screen everything's perfect but as soon as I drop my hands to a more comfortable position, the calibration once again gets weird and has a few dead spots. If I put the joycon behind my back for example, then the party's over. There's barely ever any response or all the inputs are delayed. That one is more understandable I guess since it correlates to the gamexplain video, but doesn't at all explain why it's still messing up 6 feet away when simply lounging.

I also opted to try some of these variables with the grip since I figured the grip would force me to point the joycon more so at the tv/dock but surprisingly I found out that it too had some issues. I tried holding the controller in many different ways, all comfortable ways like I imagined I would hold it if I'm playing for a long period of time. Simply holding the grip in front of me seems to work just fine, however if I decide to bring the grip up to my chest (for example when I'm laying down) so that the buttons are facing it and that the top of the controller is facing my face, it completely stops working. Right joycon can still rotate the camera but link simply won't move. So the position of the joycon seems to really play a large part in how it's detected.

Also, man I can't believe how long I just spent rotating a damn dot around a circle just to see if a controller is working properly! On a new console no less! I really love the joy con too and I'd rather use them instead of a pro controller so I'm hoping this signal issue can be fixed with an update.
Click to expand...

Damn... that is way worse than I'd feared. Yikes. Thanks for sharing.

LambdaTeos said:
no, i haven't seen it before, what i meant is that i liked it haha but i guess i didn't use a proper way to express it
Click to expand...

Thanks man. It's my first gif.
 
Peltz said:
Damn... that is way worse than I'd feared. Yikes. Thanks for sharing.
Click to expand...

It sound bad enough that I am wondering why no one noticed it at previews. Makes me think something got messed up between now and then. Hopefully it can be fixed in an update.
 
Calm Mind said:
People (press and fans alike) have played these things for dozens of hours at Nintendo Switch events with no problems mind you and the moment game journalists get them in their own homes in fact to give previews and reviews, Joy-cons are acting up. Something is up.

thinking-face.png
Click to expand...

its actually pretty obvious

At events you are closer to the system, in a controlled enviroment for that showing

Once people have the thing at home they will face different situations than the ones on a show floor demo
 
Joycon pro boost adaptors incoming. Just watched the EZA unboxing and i can already tell you it's gonna be a problem for me since shit is made for kid hands or something.
 
Veitsev said:
It sound bad enough that I am wondering why no one noticed it at previews. Makes me think something got messed up between now and then. Hopefully it can be fixed in an update.
Click to expand...

I just think preview events are super controlled environments where I think everyone who played a switch played it really close to them regardless of the mode they were playing it in.

Still begs the question how this wasn't at all caught internally before shipping the system out
 
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