RagnarokIV
Battlebus imprisoning me \m/ >.< \m/
Send them a GDPR subject access request for all information on and relating to your account.
UK PSN account permanently suspended? Help?
- Thread starter Forth
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Banjo64
cumsessed
That'll be sure to get him unbanned.
rofif
Can’t Git Gud
Yep. This is so fluid because once there is precedence to ever do that to anyone, who is to say they won't have any made up reason next to ban next person.
You used the word "bad game gays?" Jokingly with your fried and you can't say that? Here is you account
Forth
Neophyte
I never received an email and when I call and email them they won't elaborate on it any further.
They say it's a higher up moderation team that makes the decision but I'm not allowed to contact them in any form.
Bojji
Member
That's why I only buy super discounted items on PSN. I don't trust them one bit...
This reminds me that I have to buy that disc drive for Pro.
Forth
Neophyte
I've also asked for all details they have on me through this government agency https://ico.org.uk/for-organisation...ct-access-requests/a-guide-to-subject-access/
rofif
Can’t Git Gud
Be strong. Death stranding 2 digital is released 2 days early.
Be strong, wait 2 days and get the disc. I will do that
Cakeboxer
Member
Sony doesn't believe in answering e-mails, i made that experience already like 10 years ago.
SidViscous
Member
How did you cancel the preorder? Its nefariously difficult to cancel Sony preorders especially if you've already redeemed codes or bonuses.
Losing your account over concord is a worse punishment than that guy who had to push the rock uphill for eternity
Losing your account over concord is a worse punishment than that guy who had to push the rock uphill for eternity
Lucifers Beard
Member
They've already banned him and if they further punished him because of a SAR then that would be time to engage with the regulator for data protection. You can't punish someone for invoking their rights.
T-Cake
Member
Get on the blower/email to BBC Watchdog
Sebastian1295
Member
It's insane. It's the equivalent of you buying a honda car and paying it off 'your games' and then going to a honda dealership to have it serviced and not liking said service so you criticize them just for them to retaliate by coming to your home and taking your fully paid off car from ur own driveway. Like if they wanna ban you from coming to that dealership to get service again fine 'PSN network' but you can't go on someone's driveway and take there paid off honda car lol.
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Miles708
Member
Exactly, this is such a blatant abuse it's awesome how it's still legal.
spons
Gold Member
But is it truly legal? You can't evade or circumvent the law by writing a EULA. Sony can claim you lose access to everything you ever bought, but I doubt that's actually within their rights.
Sebastian1295
Member
I think there should be a law passed that if a person is banned from PSN, nintendo online, etc that you must allow the use of the games they bought even if they're banned. Idk why it's legal to take someone's paid games away with no refund and no way to play them. It's like being robbed and not being allowed to do anything about the perpetrator.
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Mithos
Member
I think that they should be forced by law to specify the reason you got banned, not some vague statement.
Gamerfan81
Member
Well this really sucks. And this is the reason why a lot of people are afraid of an all digital future where servers get shut down or they ban you for whatever arbitrary reason and don't give you a refund or explanation.
I hate to say it, but in terms and conditions I think they do have a clause that allows them to deny you your digital games when they want. Technically you do not "own" the game, you just have a license for it.
And this is why you buy physical copies over digital copies. Physical copies also have a "license", but they can't brick your disc drive if you get account banned (On playstation anyway, Xbox can brick your console to my knowledge).
And this is why you buy physical copies over digital copies. Physical copies also have a "license", but they can't brick your disc drive if you get account banned (On playstation anyway, Xbox can brick your console to my knowledge).
Miles708
Member
My gut tells me it isn't really legal, but until consumer protection agencies move against this, massive companies like Sony, Microsoft, Nintendo or Steam will never budge.
Never forget companies are not your friends. Like, at all.
Sebastian1295
Member
Good point. When these bans happen there's 0 statement on why you're even banned. You just lose all your games and getting customer support or the company to do anything is functionally useless cause no matter how high up you go it seems like they give everyone the same corporate slop responses just in hopes that you give up out of frustration.
rofif
Can’t Git Gud
Sir we don't allow people wearing blue jeans in our car. It's offensive. We take away your car.
Forth
Neophyte
Thanks for sharing this, I've just sent them an email.Get on the blower/email to BBC Watchdog
spons
Gold Member
Indeed. Google refunded every cent you paid them when Stadia got shutdown just to avoid getting torn extra assholes, not because they're on your side.
Miles708
Member
Good point. Laws have precedence and overwrite any and all Terms and Conditions these companies could possibly think of.
Mibu no ookami
Demoted Member® Pro™
There is always a high probability that OP is leaving SOME information out, just like the last guy who posted something like this and it turned out they were sharing their account with like 6 people or something like that iirc.
cjp
Member
At this point, if they're not telling him anything other than "fraud" over the phone, it'll be the only way to get further details to fight his case.
Skifi28
Member
There is always a chance of that, but regardless what the OP did, the current system where they ban you and not offer the exact reason or reply is bullshit.
cjp
Member
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Pasta la Vista
Member
It was more than likely this. Sony probably considered that fraudulent behavior since he already "redeemed" content by using the beta codes.
But in this instance, Concord was soon after cancelled and everyone refunded anyway. So there is probably some hang up on that. Maybe it shows that he got refunded twice or something.
Miles708
Member
Taking away all your purchases with 0 explanation surely requires an extremely egregious act on OP's part.
But this is just the common way of handling bans and it is frankly unacceptable.
rofif
Can’t Git Gud
Maybe but it shouldn't matter if the account was really his
Forth
Neophyte
I promise, I'm being as transparent as I can.
I honestly think that this is one big misunderstanding on their part.
Mibu no ookami
Demoted Member® Pro™
You also have to assume OP is telling the truth about not receiving anything.
I've never seen anyone get their account suspended over nothing. And everyone who I've seen claim it was over nothing, it has turned out to be something and not even remotely close to what they first said.
I do wonder about the legality of the ban removing access to digitally purchased games though. Should just prevent your from playing online and buying additional games or downloading games from the account's library at the most.
If that's the case, I hope you get answers soon.
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bitbydeath
Member
It probably is.
hemo memo
You can't die before your death
How the hell is that even allowed? What's next? writing "fuck you and just approve" in the T&C?
Forth
Neophyte
Thank you, I've just filled the request in and I see an email to that address last week.
Not one reply.
After filing in the web form, it says I need to verify my email with a link sent to the email but nothing arrives. I've checked my junk folder too.
I'm beginning to think that this whole anti-consumer thing is rigged for their benefit.
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Mattyp
Not the YouTuber
This wouldn't fly in Australia and I sure as shit bet there's an agency in the UK like our ACCC who this wouldn't fly with as well.
They can put whatever they want in their terms of service it doesn't override consumer law and protection of said country they operate in.
How it is presented matters.
I've never used a PS, but if it forces you to scroll the entire way through before clicking "I agree", in a courtroom they will claim you signed "a contract" and thus they can do whatever they want specified in the contract.
Edit: There was a case regarding Roblox about this several years ago, but because it wasn't presented sufficiently, it ruled against them.
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Robb
Gold Member
Next? That's basically what they are today.
The fact that these companies can just add anything they feel like to the T&C is absolute insanity. This stuff (and the digital "marketplace" in general) needs regulation yesterday.
hemo memo
You can't die before your death
My point is that companies can't just pull any garbage out of thin air and slap it in their damn T&Cs. Flat out denying someone what they've rightfully paid for should be absolutely illegal.
Bojji
Member
To be honest it doesn't matter when it comes to stuff you PURCHASED. OP could be sharing animal porn and he SHOULD be banned for that but they never should be allowed to deny him access to the stuff he paid for. Refund or leave half banned account (with access to purchased games), that's it.
Currently corporations are acting like crime syndicates.
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