Hello, this is Jun-hee Lee, project director of BrownDust2.
We have taken the concerns and criticism you shared after yesterday's broadcast very seriously.
Our explanation was insufficient, and our wording was inappropriate.
We sincerely apologize for the confusion and loss of trust this caused.
In this Developer Note, we will focus on what happened, how we made our decision, why that decision was wrong, and what we will do going forward.
1. Our decision regarding character design and cut-scene adjustments
It is true that we received external warnings requesting changes to certain in-game content.
However, how we responded was ultimately our decision, and we take full responsibility for the outcome.
We chose to comply because we were concerned that a service shutdown in one region could spread to other regions or platforms. The biggest issue, however, was that we made this decision without providing sufficient explanation or showing enough empathy.
Content for Revision:
**Added: Red Riding Hood Rou and B‑Rank Idol Seir, which were unintentionally omitted from the previous Developer Note among the content for revision.
Although there were various internal opinions and concerns raised, regardless of the process, full responsibility for the final decision lies entirely with the development team.
2. Apology for poor communication and lack of transparency
In our initial announcements, we failed to explain the situation clearly, which allowed speculation and misunderstandings to grow. This was a clear communication failure on our part.
As a result, we amplified concerns such as:
"Why did you make this decision?"
"Exactly what will be changed?"
"Will this happen again in the future?"
We sincerely apologize.
3. Mistakes in our compensation and refund guidance
During the broadcast, we provided general refund guidance before our internal review of the scope of changes and compensation policy was complete. This was plainly the wrong approach.
We should have prioritized players who disagree with the character changes but still wish to continue playing, and we failed to do so.
Accordingly, we have prepared the following compensation plan.
1. Overall Apology Compensation (All Players)
2,000 Free Diamonds per affected costume
Total: 16,000 Free Diamonds (8 costumes)
- This compensation can be claimed from your in-game mailbox until 23:59 (UTC) on Wednesday, January 21, 2026.
2. Additional Compensation for Costume Owners
(1) Ownership-Based Apology Compensation
2,000 Free Diamonds per owned costume
Up to 16,000 Free Diamonds if you own all 8 costumes
- Eligibility is based on having a record of owning the costume(s) as of Jan 9.
After confirming eligible accounts, we will distribute the rewards as soon as possible.
(2) Refund Option (Upon Request)
If you wish to request a refund:
- 13,400 Free Diamonds per costume upgraded level
e.g. If all 8 costumes are upgraded to +5, the total refund for requesting refunds for all applicable costumes will be 643,200 Free Diamonds.
(The refund application process will be announced in a separate notice as soon as possible.)
* If you request a refund, the corresponding costume(s) will be reclaimed after the Diamonds are granted.
* For refunded costumes, the Magic Crystals and Tear of Goddess used on them will be returned.
* If a refund results in you no longer owning any costumes for that character, we will also return the materials you used for Awakening.
4. Clear Standards for the Scope of Future Changes
To reduce ambiguity in how underage implications might be interpreted, we removed character age labels.
At the same time, we understand that people may interpret a character's appearance differently, and we fully recognize why this can feel unsettling.
To be clear:
There are no plans to make any further changes to characters that are clearly recognized as adults.
5. Apology for the "mainstream" remark and our service direction
The term we used on stream—"mainstream" was inappropriate.
Regardless of our intent, it was phrasing that could easily be misunderstood.
To address the suspicion that this was done to pursue expansion to a specific country or major platform: that is not the case. This was not a choice made to enter new markets—it was a response intended to avoid being restricted or removed from the regions and platforms where we already operate.
While explaining the context behind our decision, we used the vague term "mainstream" in an attempt to prevent unnecessary misunderstandings. However, regardless of our intent, it ended up causing even greater confusion.
Going forward, we will continue to maintain BrownDust2's fun and sexy, male‑oriented direction—such as Wilhelmina's tights cutscene and Ventana's coffee bean cutscene.
And to be absolutely clear: if "mainstream" is understood to mean expanding to new major platforms or new regions with a broader audience, there is no reason for us to abandon our core identity for that purpose.
We sincerely apologize again for the inappropriate wording.
6. Decision regarding Liberta's Prestige Skin
Liberta's Prestige Skin was originally planned around the keyword "sensory deprivation." The concept involved interaction with pink tentacles inside a jar. However, the final in-game presentation felt far more realistic and intense than the original concept art.
Internally, some concerns were raised that the tentacle element—and keywords that could be interpreted as an "extreme fetish"—went beyond a simple question of "how explicit it is." After seeing the animated version, those concerns became even stronger.
We also recognize that we did not explain this clearly during the broadcast. Because the concept itself was very niche and heavy, we avoided stating it directly—but comments like "it was too intense" or "we'll show it later" were not appropriate. We apologize for that.
We wanted to preserve Liberta's overall design and cutscenes, which is why we decided to provide the skin without interactions. However, we understand that this was difficult to accept for those who were looking forward to interacting with Liberta.
Therefore, we have decided to withdraw the "special skin" plan for Liberta and recreate it as a Prestige Skin with interactions, scheduled to be produced within the first half of this year.
We sincerely apologize for the confusion.
7. About the number of pickup costumes in January
This winter, we prepared three pickup costumes in December and three in January.
Until now, pickups have typically run one at a time on a two-week cycle, so after the 2.5th Anniversary update ended in December, many of you reasonably expected January to feature only two pickups.
However, because two buffer-type costumes were featured as pickups at the same time, players ended up needing more pulls than usual—yet we did not provide sufficient notice in advance.
Accordingly, we will extend both Granadair pickups by two additional weeks, for a total duration of four weeks.
If a similar situation occurs in the future, we will provide clear advance notice and adjust the schedule as needed to ensure a more reasonable and understandable service experience.
8. Regarding the first-person "Master" perspective
First, we sincerely apologize for the discomfort many of you felt about introducing the first-person "Master" perspective, and for failing to communicate clearly enough—resulting in a loss of trust in the story's direction.
We would like to provide additional context on this change.
The decision to introduce the "Master" perspective was not made in response to public opinion or survey results. It was an independent judgment made by the development team after long and careful consideration of how BrownDust2's narrative should expand and where it should go next. That said, it is entirely our fault that we did not explain that process and intent properly.
We have seen many comments such as, "The Master doesn't feel like the player," and "I don't want to be the Master." We believe this discomfort largely comes from the fact that the "Master" currently feels like a separate third character rather than "you," the player.
As mentioned during yesterday's broadcast, we are reviewing ways to help players feel more directly involved—such as reflecting your name in how the Master is addressed and ensuring the Master role is integrated more naturally into the narrative. We will also refine the overall writing and presentation so that you can feel a stronger sense of presence and importance within the world.
At the same time, it is true that due to the structure and production schedule of the main story, we cannot fully reverse direction or apply major changes immediately all at once.
For that reason, Story Pack 21 will continue with the Master perspective as originally planned, while we conduct additional surveys and gather feedback to more clearly understand your actual immersion level and discomfort. We will use the feedback collected as a key reference when reviewing and adjusting the direction of the main story moving forward.
We understand that your strong criticism comes from deep care for the game. Once again, we apologize for not communicating more transparently with players who have been invested in the existing story.
We will review every piece of feedback carefully and return with a story that feels more natural and emotionally resonant.
9. We Will Rebuild Your Trust.
Any difficulties within the development team or internal circumstances are not something our players should have to bear.
As developers, we should be judged by our results and we fully accept that responsibility.
Once again, we sincerely apologize.
We understand that rebuilding trust will take time—especially given the concerns around costume and cutscene adjustments, the removal of the minigame, anxiety over story changes, and ongoing optimization issues. Even so, we will take full responsibility and follow through on each of the actions we have outlined, one by one.
As a sincere apology, we have prepared the following compensation. We ask for your patience and continued support as we work to do better.
[Apology Compensation]
- 100 Draw Tickets
- This compensation can be claimed from your in-game mailbox until 23:59 (UTC) on Wednesday, January 21, 2026.
Thank you.
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