Yes. They ignored all pleas pre-release from Canadians to not use UPS.
For an idea of how much you'll be hit, check www.thefinalcost.com
It's bad.
Ni No Kuni Collector's Edition for EU/NA [failure level well beyond critical mass]
- Thread starter rockman zx
- Start date
Yes. They ignored all pleas pre-release from Canadians to not use UPS.
For an idea of how much you'll be hit, check www.thefinalcost.com
It's bad.
Midnight Phoenix
Member
Dear Customer:
Digital River is very sorry for the problems you had ordering NAMCO BANDAI's Ni no Kuni: Wrath of the White Witch - Wizard's Edition. Regretfully, we must inform you that because of an error in our ordering system, the available inventory of Wizard's Edition was oversold by mistake. As a result, we were unable to fulfill your order because it was placed after the stock was depleted. You will receive an official order cancellation notice within 24-48 hours.
We want you to know that Digital River does not take this situation lightly. We are implementing process improvements to prevent this issue from happening again and are committed to regaining your trust. While we can't replace your order for the Wizard's Edition, we hope that you will accept this one-time-use coupon code for $20 off (valid through March 31, 2013) on any item from clubNAMCO. Please feel free to shop today for one of your favorite NAMCO BANDAI games or pre-order Naruto Shippuden Ultimate Ninja Storm 3. We are confident your next experience with us will be a good one.
rumbalumba
Banned
where do you see that
CharminUltra
Member
I think I deleted the email, but the order was placed at the beginning of September, probably around the 1st all the way to the 5th.
BarrelMakingPenguin
Member
Found the cancellation notice from DR in my spam folder this morning. All I wanted was a damn Drippy plush! Haha. I guess it's not all bad because it means no more waiting and I can just go out and buy the game today.
Jesus! $60 extra dollars or a total of $180.00 for the wizards edition...ebay prices!
doctorcdcs
Member
I assume he means using the $20 coupon they sent him for cancellation of the wizard's edition he'll buy the regular version for $40.
You can try to clear it yourself to avoid the brokerage fee if you have a CBSA office close to you.
http://trueler.com/2010/09/13/ups-brokerage-fees-total-scam-fraud-cheating-avoid-it/
rumbalumba
Banned
worst part is they already charged my paypal. so now i have to wait for the payments to get refunded, if they ever get refunded.
Chance Hale
Member
I was tempted to make a similar joke but figured someone might beat me
Click on the check by reference tab and just put your order number in. Going by track by number didn't work for me.
Can someone tell me how to hyperlink a url into a word for future reference?
Fucking brutal... must have been an emotional roller-coaster.
Click on Tracking > Track Shipment
On the left, you will see "Track by Number"
Under that is "Track by Reference". Click that.
In the "Shipment Reference" spot, put your Namco Bandai/Digital River order number.
SlasherJPC
Banned
Sorry to all the folks that got screwed on this. My version is out for delivery today but...still. I've been playing a normal edition currently waiting for it. I might just keep the wizard edition sealed at this point. Not sure. If for some reason I sell it, I'll post it on GAF.
Shrennin
Didn't get the memo regarding the 14th Amendment
Put your order number in the shipment reference box and then hit track. At least that's what I've been doing. No tracking label for me yet though so I could be doing it wrong or I just don't have a shipping label created yet.
Beaten by a more detailed post haha
Thanks! I got a friend who works at Purolator (who delivers UPS sent items here) I'll see what he can do. Now I just need the tracking number they "left" off my sent confirmation email.
"Track by Reference" - under section where you put the tracking numbers. Put in your Order #.
The amount of time you'd have to invest in doing that is probably worth the brokerage fee anyway, it's a moot point now.
Hironobu Sakaguchi
Member
i wish i chose 1-2 day shipping method, i may have better chance than this awful situation , not to mention when refunding the money the difference in local currency rates gonna cost me some money T_T
DrAndonuts
Member
I've been avoiding your livestreams on this - I don't think it'd help my wait on the WE.
At this point, I wish I'd gone with ground shipping, especially since I'm close to TN. Seems like everyone that's had theirs shipped went with ground.
EDIT: Looks like a lot of next-days were shipped too. So, I guess just 2-day sucks.
CronosBlade
Member
Nope, 1 Day.
Carnby
Member
It worked. Thank you. "shipping label created." Phew!
For me it is also not worth it. My estimate is $55. But I would need to find transportation and maybe a friend to help me with speaking. It's not a big money loss. I'm going to take this as a $55 lesson on not trusting American merchants to care about international customers.
But I thought I'd link anyway in case someone feels it is worth their time. It's also a nice thing to learn if you have future UPS shipments.
aliencowz7
Member
I went next day air and its in my town on the ups truck out for delivery. Think it is just completely random at this point.
I've been following the Namco forums and according to this thread there are no brokerage fees for Canadians.
CuthbertAllgoodz
Member
With this, can you receive your order then pay CBSA after?
I don't even know how this brokerage BS works... if I do not use the trick, will UPS asks me for 50$ at the door or they leave back with my package? Or they give me my package and a bill to pay on my own in the following days?
Thanks
SlasherJPC
Banned
Yeah. I think I had next day since it shipped yesterday and is due today. I can't beleive I ordered it back when I did! Game is great though imo so far. I plan on doing update thoughts on youtube per how many hours played. Honestly, I've been thinking of doing a skit on this fiasco. Perhaps you can use this as comedy in one of your episodes!
I selected 3-day select and a shipping label was created yesterday. So maybe I will see it on Monday.
I hope that's correct, it's the LEAST they could do.
markhimself46
Member
Just called them again today to make sure I would be told the same thing as last night (that I was getting it). Turns out the lady yesterday lied and I'm not getting it.
Can we get an online petition to shut these clowns down?
Can we get an online petition to shut these clowns down?
CuthbertAllgoodz
Member
That would be sooooo great!
Get ready for this:
I called Digital River this morning, gave them my order # (From last July, paid at time of order via PayPal, no status updates).
They told me:
"I'm sorry for the delay, but we haven't received the product from the supplier yet, that's why we haven't shipped."
So when are you shipping?
"Call back tomorrow if you don't receive a special email from us today"
That's not a cancellation email I hope?
"Call back tomorrow please."
Hahah.
I called Digital River this morning, gave them my order # (From last July, paid at time of order via PayPal, no status updates).
They told me:
"I'm sorry for the delay, but we haven't received the product from the supplier yet, that's why we haven't shipped."
So when are you shipping?
"Call back tomorrow if you don't receive a special email from us today"
That's not a cancellation email I hope?
"Call back tomorrow please."
Hahah.
I've never done it myself (for reasons I mentioned in previous posts). But this is how I understand it works:
You would have to clear it with the CBSA as soon as you can. You need to get the paperwork done before UPS reaches the border and both UPS and the CBSA need to know you plan to do this yourself. Then you'll only pay duties and taxes and avoid the brokerage fee.
There are 2 ways UPS can charge you.
The most common way is to charge you C.O.D. at your door. They won't give you the package until you pay. Another way (if they leave the box or something when you're not home) is you'll get a bill in the mail some time later. But at this stage it is already too late to do it yourself.
EDIT: I see someone above mentioned there is possibly no brokerage fee? Are there details on this? UPS Standard has brokerage fees on anything valued over $20. So the only way is if Digital River has it sent to their Canadian office or something, who pays for the fees, and then it gets sent from there to us.
EDIT2:
Seems people say it's confirmed. I wish there were more details but that lets me relax a little more. Thank you very much for this information and link khaaan.
Carnby
Member
There's no way she knows this. It sounds made up.
Great! Thank you for confirming it.
I don't mind waiting a long time for it. No brokerage is all I wanted.
Thank you very much for calling to confirm it.
While this has still been a disaster, it does improve my view of Digital River slightly. I am still unhappy about the lack of updates and the cancellations though. That is really poor service.
Thank you again khaaan and daevv.
Shrennin
Didn't get the memo regarding the 14th Amendment
That's the problem with outsourcing customer service. For all we know, any and all information given by them could be completely false and made-up.
Still no shipping label created or an email confirming one way or the other. It's maddening to just not know if I'm getting it or not. I'm expecting the worst but I feel like everyone who ordered while they allowed it deserve their WE. Especially when there's an exchange of money.
Awesome! Thanks for calling.
TimeEffect
Member
What is a brokerage fee?
Ive yet to receive any emails, do Canada-August Orderers have any info for me?
Dead Prince
Banned
mine left TN headed to Louisiana today. i just hope that they drop it off after 4pm fml if it sits there around 2pm for a couple of hours letting everyone see a box just sitting there on the front the door lol.
gotta build some railing or something soon lol
No problem guys. It's a load off my mind at least. Time to go back to playing my regular edition.