I wouldn't be surprised if they didn't figure out the trick to getting the UPS tracking number, and I trust UPS to be generally more competent about this stuff than DR is.Actually, a few people said this happened to them with Digital River in the past. They would recieve their package and get a shipping notice days later.
I'm hoping that's the case for a lot of us....
If I am not mistaken, they cannot legally bill your card until they ship your item. This is why I'd be somewhat relieved if they did charge my card.
Keep in mind an authorization hold and an actual charge are not the same thing.
If they charged your card and didn't ship your item, i'd dispute the fuck out of their charge. Your credit card company is happy to dispute any charge since they hit them with fees for every dispute and the customer (you) always has the benefit of the doubt
" Rates for Standard to and from Canada do not include charges for customs clearance. Rates for Standard to and from Mexico include routine customs clearance. From the U.S. to Mexico, customs clearance by UPS is required. Customs brokerage charges, duties, and taxes will be billed to the importer unless otherwise indicated by the shipper"
How much is this?? How do I pay?
Is it true we dont have to pay brokerage anymore? How do I tell them that?
The worst part of this is how we as customers are being treated. Namco and DR will not give a straight answer and won't even put out an apology. Hell Namco just advertised the psn version a hour ago on facebook and the comments were all complaints.
You can confirm yourself:
Give UPS a call: 1-800-742-5877
Option 3 is for their brokerage inquiries, they'll ask for your order number and you can check with them to see if the brokerage fees were covered. A lot of users here have called and confirmed that there is no brokerage fees. Obviously that doesn't mean brokerage fees are covered for everyone but there hasn't been someone claiming otherwise yet.
They're running a facebook contest right now to give away a copy of the wizard edition. That's probably someone's cancelled copy.
Call 1-800-742-5877, select the Brokerage Inquiries option (option 3). Once the rep takes your order number ask if there are any brokerage fees.
None of this would have happened if xseed or atlus localized this game.
When i visit my account is 120$ short, is there a chance this is an authorization hold ?
And what would be the difference when i cant use the 120$ since they dont even appear on my account anymore
Or of it was a xbox exclusive, like Lost Odyssey or Blue Dragon
Sad part is that i never see MS bother with JRPGs again, but they sure are the best for western releases
authorization is just a temporary hold, not a charge.. nonetheless you still don't have access to those funds. (this is still a positive sign, means something is actually in process. my card hasn't even been hit with a authorization hold much less a charge)
you haven't been 'technically' billed for it until they settle (finalize) the charge.
if you used a debit card, unfortunately you have no access to those funds until they release the funds by cancelling the hold. What you ultimately want is for them to charge you because that's a sign they shipped your order.
uhhh, it being an xbox exclusive wouldn't have changed anything. the problem here is namco using digital river. if it was an xbox exclusive you'd still be having problems because Namco would still be using digital river to fulfill orders. The console exclusivity is completely irrelevant.
They were taking new orders last night?So I gave them a call, asked about my January 17th order. Apparently that one is definitely going to be cancelled, so I asked them about the one I made last night.
Since I haven't received any cancellation notifications for that one, apparently it's going to be shipped out sometime soon. I just checked the reference number on UPS and I got a hit. For such a gorgeous book, better late than never, I guess.
So I gave them a call, asked about my January 17th order. Apparently that one is definitely going to be cancelled, so I asked them about the one I made last night.
Since I haven't received any cancellation notifications for that one, apparently it's going to be shipped out sometime soon. I just checked the reference number on UPS and I got a hit. For such a gorgeous book, better late than never, I guess.
Ordered on 1/17 at 9:59 PST via credit card with standard shipping, received an email confirmation at 10:03 PST. A charge showed up on my card on 1/22 as pending, as is still pending as of now. If I use the Bamco order number on the UPS tracking site, I get a shipping label created on 1/23 at 5:51PM with an estimated delivery of 1/25.
They were taking new orders last night?
i did.Okay, now I've got time to do things about this. Never got a reply to the e-mail I sent this morning about be accidently deleting whatever e-mail they sent me.
Questions:
1) What's the phone number I should be calling?
2) What's the creation date on everyone's orders? Mine is 1/8/2013, but my order date is 1/17/2013 though. The not order I did today to see the Order In Process page says that not order today was created today, but no order date.
3) Does anyone have a shipping confirmation, but nothing on the UPS tracking using the order number?
Edit:
4) Has anyone who used PayPal on the 17th restock gotten a shipping confirmation?
Called again. Here's the conversation.
Me: Just got a cancellation email. Is it going to be cancelled or not?
Lady: No. Everything is sorted out now.
Me: Quick question--are you lying to me?
Lady: No, not at all. There was an error and everything is fixed now. You will be getting your copy.
Me: So can you guarantee this?
Lady: Yes, you will be guaranteed a copy right when it ships.
Ugh, the plot thickens.
None of this would have happened if xseed or atlus localized this game.
This collector's edition wouldn't have existed if they'd localised, haha.
Not to mention it would be voiced by the usual suspects. No amazing Welsh accents and the like.
I see, i did use a debit card
Wouldnt it go though MS since they are the publisher, like LO case where both localization and ditribution were some of the festest i have seen in my JRPG gaming life![]()
No, MS does not in fact publish every 360 game.
This is nonsense. I mean, this is really totally unfair. The woman on the phone tells me my order cancellation email (the not real one) that I found in my spam folder was not sent by accident. So whoopie.
Then she tells me everyone from the 17th was getting cancelled and she's "really sorry". I told her she was wrong because I was reading here about people ordering on the 17th who got shipment notifications. I ordered at 1:03pm EST. Did anyone past 1pm order and get a shipment notification yet? I mostly saw people from right before 1pm.
I hope to god you're not trolling![]()
Yes, they have. My friend, who sits next to me at work, had his ship. Ordered at the same time as you/me.
I see, i did use a debit card
I am only 4 months in US and cant really say i am a card expert, i had never used a card before in Greece
Wouldnt it go though MS since they are the publisher, like LO case where both localization and ditribution were some of the festest i have seen in my JRPG gaming life![]()
This collector's edition wouldn't have existed if they'd localised, haha.
Not to mention it would be voiced by the usual suspects. No amazing Welsh accents and the like.
They were taking new orders last night?
Drippy voiced by JYB
Drippy voiced by JYB
xseed and atlus are all about special editions. there certainly would have been one.
TBH i would totally have wanted him to play as Drippy. this 13 year old isn't doing it for me. he's just so flat.
LOLI just checked my order and that what I got:
1/24/2013 1/24/2013 Order in Process $95.11
And UPS:
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.
Namco think they are smart, go and eat dust : D
You ordered it today??
Yes, I post link that CS give to make reorder. And its work. It's seems after you make order by this link it is still valid.
My UPS link has updated with shipping, I love how I paid for 2-day shipping and still getting after, at the same time as people who paid for worse shipping. Good times.
P.S. My card still isn't charged.