It was a sequel to a game that didn't sell very well when it was first released.
The original was first released 15 years ago, so some fans of the original may not even care at this point.
Likewise, the remaster of the original didn't sell particularly well.
It's by Remedy, who sells decently, but nothing spectacularly, other than Max Payne 2 , which was like 20 years, and allegedly Control, which is a different genre.
It was not available in physical format.
It was locked to Epic Game store.
The game splits time between a new character and the titular main character, rather than focusing on the main character alone that fans might be interested in.
The game seems to have been heavily influenced by walking sims, rather than remaining true to the original's gameplay.
What exactly did they expect to happen?