Hello,
I was asked to email this address. I have many Amiibos pre-ordered through Best Buy. I am more than concerned with how they are being handled. These items are selling out everywhere and scalpers are selling them for upwards of $100 each on eBay. I just want the items I paid for on time.
On 12/11 I received an email stating that Capt Falcon and Luigi Amiibo are delayed till 12/30. I understand this as there was a shipping delay for all retailers. Removed Order #
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On 12/12 I received an email stating that Little Mac was delayed until 12/19. I do not understand this one. Toys R Us is already selling him, Zelda, and Diddy Kong and sold out of them. I was in a Best Buy today where I have my preorder (Summerville, SC) and held them in my hand. I have a picture that I tweeted you that shows Diddy and Mac. A worker took them from me and put them in the back. Removed Order #
I just got another email at 12:14pm today saying that Diddy now has been moved to 12/17 even though this morning at 7:02am EST I got an email with the Subject : Good news. Your order will be ready for pickup on Sunday, December 14, 2014.‏
"Just a quick note to let you know your order will be here at our SUMMERVILLE SC Best Buy store waiting for you on, Sunday, December 14, 2014. See store address & hours. Please note your credit card has now been charged for this order.
To make sure everything gets to its rightful owner, we'll need to see:
1. Your state-issued photo ID
2. The credit card you used when you placed this order: MasterCard ****************
3. The order number listed below or a copy of this e-mail"
Removed Order #
New email:
"An update on your pre-order status
Hello Nicholas,
You recently received an e-mail stating your pre-ordered item below was available for pick up, at which time you were charged for the product.
We want to let you know there has been a change to the release date of the pre-ordered item. The new release date is 12/17/2014. If that is okay with you, and you accept the change, you don't have to do anything. Be assured the charge for this item will be reversed and you will be refunded until the item is available. We're very sorry for this inconvenience. "
This is all very inconvenient and stressful. I am trying to secure gifts for my daughter's Christmas. I preordered them so there would not be any issues like this. I also have all of Wave 3 ordered through Best Buy and the remaining Wave 2 characters. Could you please let your company know that it is hard to trust that my orders will be fulfilled with all of this confusion? I am concerned my figures will be sold from under me as they are sitting in some of your store shelves right now.
Thanks,
Nick