I don't think I will ever order anything from toysrus.com in the future. Including Amiibo's. Hopefully no more exclusives for them.
First, I have an e-mail stating that due to a cancelled Pit / Captain Falcon technical issue they were going to re-imburse me. January 6th, 2015.
"We are reaching out today to apologize for the recent cancellation of your amiibo item(s), order #xxxxxxx, which was the result of a technical issue that has since been corrected. Your cancelled amiibo item(s) have been reinstated, and you can expect to receive the order in 5-10 business days.
Please know that we value you as a customer and we sincerely apologize for the inconvenience this has caused. As such, we will be shipping your amiibo order to you at no charge. Your credit card will be temporarily charged, but within 3-5 business days you will receive a refund for the full amount of the item(s). If you have any questions regarding your order, please contact our Customer Service team at 1-800-869-7787. If you would like to cancel these reinstated items, please call Customer Service by Wednesday, 1/6/2015 at 10 pm EST."
They shipped the Amiibo's, and my nephew received them on January 15th.
I got charged on January 25th DEBIT PURCHASE for $23.52 which is the Pit / Falcon amiibo at $10.99 a piece + tax.
I call Toys R Us. They start reading me all the e-mails about the Pit / Falcon Amiibo. EXCEPT THE ONE I HAVE REGARDING THE REIMBURSEMENT. Oh, I'm sorry sir, I don't have that e-mail.
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Next, I have a charge on February 4th for $35.28. Oh, I'm sorry sir, I don't know what that charge is related to.
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So now, I'm out $58.80, and Toys R Us has no answers. The $23.52 isn't bad since I got the Amiibo's, but the fact they told me they were going to reimburse me is what pisses me off.
I'll be receiving a call from the credit department in 3 days. Hopefully they will resolve these issues. Otherwise, I'll be calling my bank definitely for the $35.28. The $23.52 I'm not sure what I can do about that.
By the way, this call took over an hour, and it took me about 10 minutes to figure out how to speak to a representative. They have a specific sequence about debit / credit charges but then don't connect you to a real representative. It was awful.
Terrible terrible.