What did you think? Spoke with my manager, the reason they moved to it was because it tracks metrics better than our old inbox. But it's so much worse.
What did you think? Spoke with my manager, the reason they moved to it was because it tracks metrics better than our old inbox. But it's so much worse.
It was good for what it did. Which was to send support tickets to a central location and can be doled out or taken, by anyone. There are other ones out there that can do the same thing and can do much more for the same price. We moved over to Solar Wind and that has inventory tracking, user management, warranty reminders, etc.