Cheap Arse Gaffer |Europe| We Need To Go Cheaper

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8bit said:
Just had an email from 2gamer cancelling my Batman Arkham Origins Wii U order but referring to a The Last of Us pre-order instead. Anyone else have their order cancelled?
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Same here. Reason: They can't take the pre-order with more than 28 days to the release with pay-pal (although I used my CC).
 
8bit said:
Just had an email from 2gamer cancelling my Batman Arkham Origins Wii U order but referring to a The Last of Us pre-order instead. Anyone else have their order cancelled?
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I got this just now.

The time has come to ship your copy of The Last Of US.

It has however, come to our attention that as your pre-order was placed over 28 days before today (dispatch day), Paypal (our card/payment processor) have voided the authorization against this order, so at present we do not have your funds.

In order to complete this transaction and ensure your game is shipped early for release day, we require you to re-order the game from www.2game.com, at which point you will actually be charged.

Products:Batman: Arkham Origins x 1  20.99 GBP each
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I used a debit card and never used this site before lol.
 
Got the exact same email.

Well then, 2game, that's no money for you. I'll stick with my Zavvi preorder with a 10% off coupon ...
 
D-e-f- said:
Got the exact same email.

Well then, 2game, that's no money for you. I'll stick with my Zavvi preorder with a 10% off coupon ...
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It's weird. I'm almost relieved lmao. It's like someone made me pre order at gunpoint or something lol. My first reaction was "Yes I'm saving money!" Lol.
 
same email as well. Also referring to the Last of Us.

Should I bail right away and cancel? Should I even bother writing back?
 
javac said:
I got this just now.



I used a debit card and never used this site before lol.
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Still waiting for this one!

And let me guess.. the game price is now like the other versions!

edit:

Just got an e-mail;

Unfortunately it has come to our attention, that there was a pricing error on our website for the video-game “Batman: Arkham Origins”

The error happened during a routine overnight site update.

It wasn’t until the unusually large spike in sales that the error was picked up by our technical staff.

For this reason, we will have to cancel this order.

By way of an apology we will email you a discount coupon code on Friday for you to use on your next purchase with 2game.com. (This code is exclusively for customers who have been affected by this error)

If a credit/debit card was used to make the purchase, on cancellation of this order, your bank balance should not change as although payment was authorized, you were not actually charged for the game. (We only charge on dispatch for pre-orders)

Please note, if you have paid via Paypal we are beginning refunds today (Paypal transactions are captured immediately and due to administration time to process these, you will see the funds back in your account within the next 48 hours)

If you have any further questions, please don’t hesitate to ask.
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Metal Gear Rising Revengeance - Limited Edition

currently for 60pounds + 2pounds delivery (some countries only) - 10% off via coupon JULZ50

@ zavvi
 
I've also been bummed out of the Batman deal. I used Paypal though so I won't be refunded for a few days. Ah well. I'll still pick up Batman for that price eventually, just not release day it would seem.
 
I received a new email from 2gamer stating their error and that paypal refunds would be processed shortly, but this morning I got this:

Batman: Arkham Origins £20.99
Subtotal £20.99
Adjustment Fee £1.12
Grand Total £19.87

Am I to assume that my now cancelled order has had the discount applied to it?
 
8bit said:
I received a new email from 2gamer stating their error and that paypal refunds would be processed shortly, but this morning I got this:

Batman: Arkham Origins £20.99
Subtotal £20.99
Adjustment Fee £1.12
Grand Total £19.87

Am I to assume that my now cancelled order has had the discount applied to it?
Click to expand...

Got the same thing as well. No idea what it means either.

In a perfect world this would mean we'd now get the game even cheaper than before?! lol ...so confusing.
 
8bit said:
I received a new email from 2gamer stating their error and that paypal refunds would be processed shortly, but this morning I got this:

Batman: Arkham Origins £20.99
Subtotal £20.99
Adjustment Fee £1.12
Grand Total £19.87

Am I to assume that my now cancelled order has had the discount applied to it?
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Maybe the "adjustment fee" is what you pay for them refunding you. ;-)
 
Didn't know zavvi are back to international free shipping, I guess those ridiculous shipping fees really hurt their sales.
They're charging 5.99 for International Tracked now, can anyone share their experience with this shipping option? Was it fast?
I'll have to use these guys one last time because they weren't able to give me a refund and had to turn it into store credit.
 
Dragon1893 said:
Didn't know zavvi are back to international free shipping, I guess those ridiculous shipping fees really hurt their sales.
They're charging 5.99 for International Tracked now, can anyone share their experience with this shipping option? Was it fast?
I'll have to use these guys one last time because they weren't able to give me a refund and had to turn it into store credit.
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:-)

They lost your money in the mail or something? :-)
 
GAME are special...

So i ordered
Got the old... NEW game but it comes with games purple sticker...

Guy on webchat tells me its new.. i tell him its not

I started arguing...

Silly C****
 
evilvort3x said:
GAME are special...

So i ordered
Got the old... NEW game but it comes with games purple sticker...

Guy on webchat tells me its new.. i tell him its not

I started arguing...

Silly C****
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So what was the end result? I still haven't received a response to my complaint of the same nature.
 
evilvort3x said:
GAME are special...

So i ordered
Got the old... NEW game but it comes with games purple sticker...

Guy on webchat tells me its new.. i tell him its not

I started arguing...

Silly C****
Click to expand...
The game is new by GAME standards. It's the same way they sell games on their shops.

They have been doing this on their website with old-ish new games for years.
 
Dragon1893 said:
Didn't know zavvi are back to international free shipping, I guess those ridiculous shipping fees really hurt their sales.
They're charging 5.99 for International Tracked now, can anyone share their experience with this shipping option? Was it fast?
I'll have to use these guys one last time because they weren't able to give me a refund and had to turn it into store credit.
Click to expand...

They always had international free shipping (or 0.99) except for countries where lost packages were very common (like it happened in Portugal recently).

But do we have free shipping again for Portugal? On their site it still appears "International Standard: Not Available" for Portugal.
 
Aye, they do it all the time. Usually they are still new in the sense codes are unused, however the case is generally damaged from wear. Annoying if you like your cases looking nice and clean like I do.
 
Zafir said:
Aye, they do it all the time. Usually they are still new in the sense codes are unused, however the case is generally damaged from wear. Annoying if you like your cases looking nice and clean like I do.
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For me personally it's just the knowledge that you're the first person to open that product since it left the factory.
 
Ark said:
For me personally it's just the knowledge that you're the first person to open that product since it left the factory.
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And that it's in pristine condition and doesn't look like it's been violated by a careless child on the floor of a dirty room for half a year. (like my copy of AC3 ...)
 
I got a question : did some law change in July about importing goods and customs fees in the EU ?
I want to buy something rather expensive on Amazon.co.uk (UK) to France, so I shouldn't have customs fees right ?
 
Tribes of Trusty said:
I got a question : did some law change in July about importing goods and customs fees in the EU ?
I want to buy something rather expensive on Amazon.co.uk (UK) to France, so I shouldn't have customs fees right ?
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no customs within the eu.

-

whats the best price for tomb raider ps3 curently ?
 
spookie.. i was just irate... i didnt say anything nasty when speaking to them.. just annoying that they claim the items are new when they are not sealed.. regardless of how game see it.. they are NOT new...
 
NHale said:
They always had international free shipping (or 0.99) except for countries where lost packages were very common (like it happened in Portugal recently).

But do we have free shipping again for Portugal? On their site it still appears "International Standard: Not Available" for Portugal.
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I tried today and free shipping was there along with international tracked for 5.99 euros. Last time I checked only option was international tracked for 10 euros.
 
What the hell...

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I don't know if this is the right thread to ask, but here goes. My The Last of Us preorder at zavvi has been dispatched on 12.6.2013 and still hasn't arrived. Usually i get stuff from them after 1-2 weeks, a few times after 4 days and once or twice i had to wait 3 weeks. Funny thing was, after 3 weeks of waiting or so, a package arrives and i'm thinking "Finally, TLOU.", but it was GOW:A, which i've ordered 4 days prior. In 6 years of ordering from thehutgroup i've never had a package not turn up, so this would be a first. I've contacted customer service this monday and they've asked me to fill out a form and send it back to them so they can further investigate, which i've done on tuesday. Does anyone know how long the investigation part normally takes?
 
Myself and somebody else in here have both had issues with getting them to acknowledge missing item forms recently. I sent mine three times via email and they didn't respond to it on any occasion over a couple of weeks. In the end I had to upload a JPG of it to an image host, paste the link to that into a site message and threaten a credit card chargeback if they didn't respond in order to get them to refund me.

Obviously it's only been a couple of days for you so far, so no need to do anything drastic yet, but it's something to bear in mind.
 
#1 defender said:
I don't know if this is the right thread to ask, but here goes. My The Last of Us preorder at zavvi has been dispatched on 12.6.2013 and still hasn't arrived. Usually i get stuff from them after 1-2 weeks, a few times after 4 days and once or twice i had to wait 3 weeks. Funny thing was, after 3 weeks of waiting or so, a package arrives and i'm thinking "Finally, TLOU.", but it was GOW:A, which i've ordered 4 days prior. In 6 years of ordering from thehutgroup i've never had a package not turn up, so this would be a first. I've contacted customer service this monday and they've asked me to fill out a form and send it back to them so they can further investigate, which i've done on tuesday. Does anyone know how long the investigation part normally takes?
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Had the same thing with my Fire Emblem preorder. First time ever also something did not turn up from them, after more than 70 orders combined from The Hut/Zavvi. I mailed them the form same day I got it from them. No response. After a week I emailed again. They claimed they had never received it. So I emailed it again. After 3 or so more days they emailed me back that they did no longer sell the game, and that they would refund me. Which after a while they did. One week after they told me they no longer sold the game, it was back in stock at their site. :-)
 
#1 defender said:
I don't know if this is the right thread to ask, but here goes. My The Last of Us preorder at zavvi has been dispatched on 12.6.2013 and still hasn't arrived. Usually i get stuff from them after 1-2 weeks, a few times after 4 days and once or twice i had to wait 3 weeks. Funny thing was, after 3 weeks of waiting or so, a package arrives and i'm thinking "Finally, TLOU.", but it was GOW:A, which i've ordered 4 days prior. In 6 years of ordering from thehutgroup i've never had a package not turn up, so this would be a first. I've contacted customer service this monday and they've asked me to fill out a form and send it back to them so they can further investigate, which i've done on tuesday. Does anyone know how long the investigation part normally takes?
Click to expand...

I mailed them the form 6 times and they always denied getting it. Then I started tweeting them and it took dozens of tweets over several weeks until they stopped ignoring me and asked me to upload the form and send it to them through twitter. It's been over 2 months since my order was lost and I still don't have my money.
 
Dragon1893 said:
I mailed them the form 6 times and they always denied getting it. Then I started tweeting them and it took dozens of tweets over several weeks until they stopped ignoring me and asked me to upload the form and send it to them through twitter. It's been over 2 months since my order was lost and I still don't have my money.
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One of my hundreds of orders went missing (didn't arrive within 1 month). Back then I contacted them, they told me that I should wait 4 weeks in total or so - then I told them that it's already 4 weeks and strangely they instantly sent out another one without any further hassle.

In the end the original order and the replacement order showed up after a week or so
 
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