Very nice.
As you probably know, GSC shipped my order [and others within Canada] of Snow Miku Nendoroid and Armin Figma via UPS which results in a default brokerage charge upon delivery [which I'll receive tomorrow when my items arrive]. I was pretty upset, and it seems GSC has been listening. I just received this email:
Dear Customer,
Thank you for your support of Good Smile Company products.
As you may be aware, all WONDERFUL HOBBY LIFE FOR YOU!! 19 products were shipped from our American distributors warehouse from July 25, 2014.
Due to these circumstances, it has come to our attention that Canadian customers are being charged brokerage fees by their courier. Wed like to offer our apologies for this situation as well as the inconvenience it has caused you.
We would like to offer a refund of these brokerage fee to all customers who have accepted their package, and ask that you please contact us by either direct email, or via our contact form in regard to this matter.
Email: shop.overseas@goodsmile.jp
Contact Form: http://goodsmile-wf-global.ecq.sc/contacts
This problem has arisen as this was our first time using an overseas warehouse and courier, and both our knowledge and experience in this field were inadequate.
Wed like to again express our apologies for this incident as well as any difficulty that it has caused you. We will review and revise all procedures necessary in our continued in our strive to bring you the best possible products and services.
Sincerely,
Goodsmile Online Shop
Good job on GSC trying to rectify the problem!
I wasn't going to use their store anymore after this, but seeing as to how they're doing everything in their power to both correct the situation and making sure it doesn't happen again in the future, I will forgive them. It's something they didn't necessarily have to do, and I appreciate them taking the time to do it anyway.
So just an update for other Canadians who have their shipment incoming via UPS as well.