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[MadOdorMachine]

I've been using GameFly for about 5 months but I was recently forced to cancel my subscription. Back in November I changed my subscription plan from renting 2 games to renting 3. When I changed my plan, GameFly reported they had not received one of my games. They continued to charge me for 3 games even though they were only shipping 2. I called them and they went ahead and started sending me 3 games again and prorated my account to get 3 games until January instead of December. During that conversation they reported the missing game had indeed been returned. My 3 game subscription expired a week ago and has gone back to 2. Now GameFly is reporting the games 2 of the 3 games I sent back haven't been received. They also are saying they never got the game back from November even though they told me before that it was returned. I told them I find it odd my games go missing when my account changed and that my other game supposedly arrived and no ther games have been reorted missing. They blamed it on the mail and cancelled my account. They didn't even try to work with me, or consider there is a problem with their information system, but instead asked me to open up an investigation with the USPS. GameFly has a great selection of games to choose from and I found the turnaround time decent. In most cases it only took a week to get a new game from the time I sent the old one. I live in the midwest, so I thought that was pretty good. I found their customer service to be horrible and they have serious flaws in their system. I wasn't charged anything, but they've told me unless they get the games back, they won't ever let me rent games from my address again. I was happy with their service for the most part, but I'm curious if anyone else has has similar problems.

 

[Suikoguy]

Over here in florida it took 4 to 5 days to get something.. so it was not worth the hassle
Meanwhile, netflix is now down to 1 day both ways

 

[DarienA]

Never had any problem with them. Only thing is that being on the east coast extends the shipping time i.e. if they Ship on Monday, I usually get on Thursday. They've adjusted my account when I've changed it up or down without problem... I've never had the missing game issue come up.

Everybody... whenever you talk to ANY customer service person at ANY company save yourself some grief... get their name, employee # or whatever and note the date/time of the call. It will REALLY help you in the future.

 

[Wario64]

That's lame. When I took advantage of my 30 day trial over the summer, they sent me a wrong game when I requested Ratchet & Clank Going Commando. Instead, they sent me Knights of the Old Republic, which is funny since in my profile it clearly shows I dont have a Xbox. This actually worked to my advantage though cause somehow the system was sending me 3 games to me after I reported the problem. Haha, suckers

 

[Slo]

I had better luck than you it appears. Here's the review I posted a while ago.

http://www.ga-forum.com/showthread.php?t=19803

 

[MadOdorMachine]

Yeah, I read your review and thought about posting this there, but decided to start my own thread. I thought it was a good service for the most part. I just think they have some serious flaws in their information system. I don't believe in coincedences, so I find it kind of funny that I had no other problems with them until my subscription plan changed. I think there might be some kind of software issue with there inventory. I was kind of pissed they didn't even try to work with me, they just cancelled my subscription. What kind of customer service is that?

 

[Uncle Dukey]

I liked Gamefly for the 2 months or so I tried it, but the delivery time killed it for me.

 

[StoOgE]

I liked the trial period.. but the turnaround time is a killer.

 

[paul777]

It takes 24 hours from the time they ship a game to it arriving in my mail box. I really like Gamefly. In fact, Mercenaries should be waiting for me right now.