down 2 orth
Member
Bear with me GAF, I needs ta rant.
Here's what happened last month. After cancelling the auto-renew for PS Plus I thought I was in the clear for my big shift to PC gaming. But after playing a PC game with my Sony controller, and forgetting to turn the PS4 off, all that button mashing resulted in me purchasing a year subscription, like three days after it lapsed. Bummer.
Well, we all know Sony is tight with the funds, so I wasn't expecting this to be a cakewalk. And it most certainly wasn't.
I went to their website to get a refund from the Refund Bot. The system was down, probably because of the COVID stuff. Tried again a few times throughout the next week, and I also tried to call their US customer service. Nothing worked.
Finally, today I finally got through to a human representative through their website. After a long, but civil back and forth with a representative, I finally got my case through that I wanted a refund, but couldn't request it within the 14 day refund period as Sony's services were shut down due to the COVID problem. The employee apologized, said he/she understood, but according to company policy no refund could be offered.
FINE. I ask to talk with the supervisor, because I understand that's the person who is authorized to act like a human being from time to time.
I talk with the supervisor, explain my case, and I think I'm finally getting somewhere, but then the supervisor says that a refund can't be granted because I activated a PLUS game after my accidental purchase. In fact, the game was activated today. I'm thinking, what the hell? But sure enough, I go into my library and DIRT 2 is sitting there like a pile of human shit on my doorstep.
WHAT THE HELL? I did NOT activate that game. So I talked to my uncle, the only other person with access to my account, and yup, he downloaded it.
And there we go. Grounds for Sony keeping my (their) $60 bucks, and all I get is fucking Dirt 2. Fuck Fuck FUCKKKKK!!
Here's what happened last month. After cancelling the auto-renew for PS Plus I thought I was in the clear for my big shift to PC gaming. But after playing a PC game with my Sony controller, and forgetting to turn the PS4 off, all that button mashing resulted in me purchasing a year subscription, like three days after it lapsed. Bummer.
Well, we all know Sony is tight with the funds, so I wasn't expecting this to be a cakewalk. And it most certainly wasn't.
I went to their website to get a refund from the Refund Bot. The system was down, probably because of the COVID stuff. Tried again a few times throughout the next week, and I also tried to call their US customer service. Nothing worked.
Finally, today I finally got through to a human representative through their website. After a long, but civil back and forth with a representative, I finally got my case through that I wanted a refund, but couldn't request it within the 14 day refund period as Sony's services were shut down due to the COVID problem. The employee apologized, said he/she understood, but according to company policy no refund could be offered.
FINE. I ask to talk with the supervisor, because I understand that's the person who is authorized to act like a human being from time to time.
I talk with the supervisor, explain my case, and I think I'm finally getting somewhere, but then the supervisor says that a refund can't be granted because I activated a PLUS game after my accidental purchase. In fact, the game was activated today. I'm thinking, what the hell? But sure enough, I go into my library and DIRT 2 is sitting there like a pile of human shit on my doorstep.
WHAT THE HELL? I did NOT activate that game. So I talked to my uncle, the only other person with access to my account, and yup, he downloaded it.
And there we go. Grounds for Sony keeping my (their) $60 bucks, and all I get is fucking Dirt 2. Fuck Fuck FUCKKKKK!!