I'm not going to go into specifics of what Ellis and Frank's responses were in fear out of putting words in their mouths that they never said, but what I CLEARLY and EXPLICITLY got from both of them was, well....
I'll leave you with this quote that I will never forgot from Ellis:
"We are 343 Industries. We do everything for the community. We are listening, trust me, please. We. are. listening. Support means more to us than just worrying about playlists and new maps." At this point he was having a huge grin on his face and when I continued to grill him on the big 3, he said "Don't worry, Domino. I would not be having this huge grin on my face while telling you all of this if I wasn't serious. This is only the beginning."
If what I learned from both of these gentlemen is indicative of 343 Industries' business practices and behavior, then Halo's best years have yet to come,
and that includes Halo: Reach's.
Have hope, guys. That's what they told me and after what I learned, that's what I'm telling you all. Have hope and don't worry.