Everything he's saying is spot on. There's a massive social media ragebait problem with games coverage today. If you can't see this, you've probably been baited by it. Highguard had no chance.
Although not a total failure due to how big the IP is, Black Ops 7 is a good recent example of this. It's objectively the best COD multiplayer and zombies in quite a few years, and those two modes are 99% of the playtime for 99% of people. However, the campaign was goofy. It was mediocre and had a giant Michael Rooker boss and weird monsters. Even though it's a tiny, borderline irrelevant part of the game considering 99% of the playtime is in MP and zombies, the social media ragebait machine used it for countless videos and clips for clicks and labeled the overall game terrible. Every discussion of the game online sounded like people were reading a script with how often the same phrases were being used to describe it, which they got from those clickbait videos from their favorite influencers. Vast majority of these people hadn't even played it.
Highguard got buried in the same way, except it was taken to the extreme. Was the game actually good? No, not really, but the insane amount of social media brainrot hate it instantly received was disproportionate to the game's quality. It had no chance whatsoever.
There are lots of games that have overcome "negative content creators" so I think it's bullshit to blame other people. Cyberpunk and No Man's Sky had sort of an uphill battle and passed with flying colors eventually because of the efforts made by the teams.
No there really hasn't been a lot of games that have overcome it, not to this extent, and those two aren't good examples for a number of reasons. NMS came out 10 years ago — this influencer ragebait culture wasn't as prevalent, TikTok didn't even exist back then. CP77 was a massive game that sold like 10 million right off the bat, the situations were different.