Support NeoGAF

[Azure Phoenix]

Yes

In which case that begs the question, in a few months time how is anyone going to identify that they aren't purchasing a dud board? I can imagine a lot of companies (particularly small ones) are going to continue selling their faulty stock rather than sending it back.

 

[Scipius]

Anandtech also has more of the technical details and other implications:

http://www.anandtech.com/show/4142/intel-discovers-bug-in-6series-chipset-begins-recall

 

[water_wendi]

In which case that begs the question, in a few months time how is anyone going to identify that they aren't purchasing a dud board? I can imagine a lot of companies (particularly small ones) are going to continue selling their faulty stock rather than sending it back.

Revision numbers on the board.

 

[Datschge]

Could someone simplify this for the partially computer illiterate among us?

Avoid Intel, buy AMD. At least until April.

 

[Drkirby]

Avoid Intel, buy AMD. At least until April.

No no no, it is be wary about getting a mother board for Second Generation i brand CPUs (Like the i2500k for example) produced before June 2011 in the future.

 

[Datschge]

No no no, it is be wary about getting a mother board for Second Generation i brand CPUs (Like the i2500k for example) produced before June 2011 in the future.

Ok, so then it's: Avoid anything with Intel inside. At least until June. Unless you want to go into technical details and know what it is about.

 

[JADS]

Dodged a bullet by not upgrading, fucking sucks for those that did.

 

[Wazzim]

buy AMD now

LOL no.

 

[CrankyJay]

I'm hoping the April date was just a conservative estimate and that the timetable will be pushed up by a month.

 

[C.T.]

crosspost

if you can read German http://www.computerbase.de/news/har...n-fehler-in-sandy-bridge-chipsaetzen/#update1

Intel apparently mentioned an expected 5% failure rate over a 36 month period ...

well that's better than the original Xbox360 and PS3 but at the same time I now fear manufacturers will only replace boards that get affected in that 36 month period :\
(like those Nvidia 8*00 mobile gpu's with weak soldering)

thats what anandtech says:

Intel expects that over 3 years of use it would see a failure rate of approximately 5 - 15% depending on usage model.

 

[bee]

Dodged a bullet by not upgrading, fucking sucks for those that did.

lol, the problem affects 4 sata ports and..

On its conference call to discuss the issue, Intel told me that it hasn’t been made aware of a single failure seen by end users. Intel expects that over 3 years of use it would see a failure rate of approximately 5 - 15% depending on usage model

 

[Wazzim]

lol, the problem affects 4 sata ports and..

Yeah that made me relax, I won't use more than 2 SATA ports anyway.

 

[JADS]

lol, the problem affects 4 sata ports and..

You know, some of us do use all the SATA ports on their boards.

 

[larvi]

Guess I'll be holding off on upgrading my Q6600 rig for a bit longer then. My question is will Intel actually a releasse a new chipset or just retrofit the fix into the existing chipset? If it's the latter how will I know I'm getting a fixed P67 mobo if I buy one several months from now?

 

[bee]

You know, some of us do use all the SATA ports on their boards.

ye i use all 8 on this P67 board, so? it will be sorted out soon and they will have to replace them, its hardly dodging a bullet now is it

 

[n0n44m]

Guess I'll be holding off on upgrading my Q6600 rig for a bit longer then. My question is will Intel actually a releasse a new chipset or just retrofit the fix into the existing chipset? If it's the latter how will I know I'm getting a fixed P67 mobo if I buy one several months from now?

worst case scenario: take heatsink off chipset, look on the markings on the chipset surface

(already did it with my p8p67pro board when I got it to replace the default thermal "concrete" crap, very easy but I can imagine not everyone is comfortable with this)

better: manufacturers put stickers on the box of the board "with revised chipset!!1"

best: Manufacturers create new PCBs for the boards that clearly indicate "p8p67 rev2.0" or something like that

what will happen? I dunno

I have no clue if they can just take in the current boards, resolder the old with the new chips and send 'em back to retail? Given the hundreds of millions reserved by Intel, I guess they could end up scrapping the old boards and fabricate new ones from scratch?

 

[Stop It]

How many hard drives / disc drives in the comp?

Do you have a source on this? The entire ASUS P67 line still seems to be available on Newegg...

They are all gone now. Click a LGA 1155 motherboard, and it'll say it has been deactivated.

If this recall isn't resolved until April, Intel are going to lose a shedload. AMD will be kicking themselves though for not having Bulldozer available, as this would really put the hurt on.

 

[JADS]

ye i use all 8 on this P67 board, so? it will be sorted out soon and they will have to replace them, its hardly dodging a bullet now is it

It is dodging a bullet for me since I don't want to go through the work of dismantling the computer, RMAing the motherboard and replacing the motherboard again. Call me lazy but I am glad that I waited before upgrading my stuff.

 

[larvi]

worst case scenario: take heatsink off chipset, look on the markings on the chipset surface

(already did it with my p8p67pro board when I got it to replace the default thermal "concrete" crap, very easy but I can imagine not everyone is comfortable with this)

better: manufacturers put stickers on the box of the board "with revised chipset!!1"

best: Manufacturers create new PCBs for the boards that clearly indicate "p8p67 rev2.0" or something like that

what will happen? I dunno

I have no clue if they can just take in the current boards, resolder the old with the new chips and send 'em back to retail? Given the hundreds of millions reserved by Intel, I guess they could end up scrapping the old boards and fabricate new ones from scratch?

Yeah, I have no doubt I will be able to tell once I get the mobo in hand but you can't always trust the mail order companies to send you the latest as opposed to what they have laying around in old stock and I don't want to go through the hassle and expense of having to return something. I suspect I will be waiting for a new chipset before I upgrade.

 

[GHG]

And I was about to pull the trigger on a sandy bridge build last week but didn't because I couldn't decide on the GPU.

Thank god for the 2GB gtx 560 not being available in my country I guess...

 

[Mulberry]

All the Sandybridge MB's have been deactivated on Newegg... I think we will see some boards with non-Intel controllers next month, maybe.

 

[ghst]

it's hard to represent what a colossal fuck up this is. intel's 2500k is the absolute de-facto cpu for any performance user right now, the market is theirs to eat up and q1 is traditionally a favoured time to upgrade. the stars perfectly aligned only to take a steaming dump on intel's porch.

curious to see how retailers handle this, go back to pushing 760/930s? it's not like amd have any kind of good option on the table

 

[Yoritomo]

I just had a friend go ahead and push through an order at new egg via chat. Only gonna use the first 2 sata ports anyway.

 

[grkazan12]

I only use 2 Sata devices(Hard Drive and DVD Drive), the HD is fine b/c it's in Port 0/1. Don't really care about but would anything bad happen if I left my DVD drive plugged into buggy Sata ports???

 

[Raistlin]

Well newegg is no help thus far. They are placing in inquiry to see if the replacement date can be extended out. As it stands now however, either take it or leave it.

 

[vocab]

Well newegg is no help thus far. They are placing in inquiry to see if the replacement date can be extended out. As it stands now however, either take it or leave it.

Fuck them. Every since they started added additional shipping charges they have been going down hill for me.

 

[mrklaw]

I'm considering an ASUS P8P67 motherboard. Considering buying now before they get pulled, if I can ensure I'm not using the affected sockets. Instruction manual says

8. Marvell® Serial ATA 6.0 Gb/s connectors 2-24 (7-pin SATA6G_E1/E2 [navy blue])
9. Intel® P67 Serial ATA 6.0 Gb/s connectors 2-22 (7-pin SATA6G_1/2 [gray])
10. Intel® P67 Serial ATA 3.0 Gb/s connectors 2-23 (7-pin SATA3G_3–6 [blue])


Can't see a 0 anywhere. So there are two marvell connectors (E1/E2 whatever that means) and the intel ones look like they are numbered 1-6. Will that actually be 0-5? I.e which ones are 'safe' to use?

 

[ExMachina]

I'm considering an ASUS P8P67 motherboard. Considering buying now before they get pulled, if I can ensure I'm not using the affected sockets. Instruction manual says

8. Marvell® Serial ATA 6.0 Gb/s connectors 2-24 (7-pin SATA6G_E1/E2 [navy blue])
9. Intel® P67 Serial ATA 6.0 Gb/s connectors 2-22 (7-pin SATA6G_1/2 [gray])
10. Intel® P67 Serial ATA 3.0 Gb/s connectors 2-23 (7-pin SATA3G_3–6 [blue])


Can't see a 0 anywhere. So there are two marvell connectors (E1/E2 whatever that means) and the intel ones look like they are numbered 1-6. Will that actually be 0-5? I.e which ones are 'safe' to use?

All of the SATA6 ports are fine (so the 2 Marvell - navy blue - and 2 of the Intel - gray), it's the SATA3 that are bugged.

 

[tokkun]

I'm considering an ASUS P8P67 motherboard. Considering buying now before they get pulled, if I can ensure I'm not using the affected sockets. Instruction manual says

8. Marvell® Serial ATA 6.0 Gb/s connectors 2-24 (7-pin SATA6G_E1/E2 [navy blue])
9. Intel® P67 Serial ATA 6.0 Gb/s connectors 2-22 (7-pin SATA6G_1/2 [gray])
10. Intel® P67 Serial ATA 3.0 Gb/s connectors 2-23 (7-pin SATA3G_3–6 [blue])


Can't see a 0 anywhere. So there are two marvell connectors (E1/E2 whatever that means) and the intel ones look like they are numbered 1-6. Will that actually be 0-5? I.e which ones are 'safe' to use?

The four 6 Gb/s ports are safe to use. The four 4 Gb/s ports are "unsafe". The ports are all color-coded on the board as stated.

 

[mrklaw]

cheers. Sod it then, I'm buying one before they all disappear. Will hold off on the i5 in case demand dries up so prices might fall

 

[metsallica]

All the Sandybridge MB's have been deactivated on Newegg... I think we will see some boards with non-Intel controllers next month, maybe.

I still see 8 for sale when I search P67. Are they unaffected for some reason?

 

[peppermints]

cheers. Sod it then, I'm buying one before they all disappear. Will hold off on the i5 in case demand dries up so prices might fall

I just did the same thing. Cheers indeed.

 

[Emitan]

All of the SATA6 ports are fine (so the 2 Marvell - navy blue - and 2 of the Intel - gray), it's the SATA3 that are bugged.

Didn't you read the manual? They're not "gray" colored, they're "gary" colored.

 

[Quixzlizx]

I only use 2 Sata devices(Hard Drive and DVD Drive), the HD is fine b/c it's in Port 0/1. Don't really care about but would anything bad happen if I left my DVD drive plugged into buggy Sata ports???

According to what was quoted earlier in the thread, the port will just stop working at some point without damaging hardware attached to it.

 

[Raistlin]

So yeah ... here's me craptastic chat with intel.

Please wait for a site operator to respond.

You are now chatting with 'Francisco'

Francisco: Hello. Thank you for using the Intel Customer Support chat service. We are glad to be of service. How can I help you today?

Me: I will be receiving an intel Sandy Bridge motherboard I ordered either today or tomorrow. What are my options now that it has been recalled?

Francisco: We’re working on the issue, please contact your place of purchase if you think you might be affected by the issue.

Me: Since they can't replace it, they said either keep it or return it. Since it is part of a computer I'm building however, that means sending back everything.

Me: What I'm trying to find out is whether you will replace it once the new boards are available

Francisco: At this moment this is the most updated information we would be able to provide. Intel is currently working on this issue

Francisco: Please refer to your Intel Authorized Distributor (place of purchase for further warranty or support on the units)

Me: Are you saying the location I purchased the motherboard from handles warranties for your items as opposed to you? I have already spoke with them, and they have stated all warranties are handled by the manufacturer

Francisco: Kindly hold, I will transfer you to the technical team so they can assist you with this inquire
Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Victor'

Victor: Hello. Thank you for using the Intel Customer Support chat service. We are glad to be of service. How can I help you today?

Me: I will be receiving one of the recalled intel motherboards shortly.

Me: Once the fixed boards are available, will I be able to receive a new one?

Victor: Your motherboard is covered under warranty, if you have one of the affected motherboards, Intel(R) will honor its 3 year limited warranty for retail motherboards.

Me: In that case, would I simply contact you once they are available and send it in?

Victor: If your motherboard is indeed affected we will honor the warranty thru the normal channels.

Me: Can you define what you mean by being affected? All currently available motherboards are affected according to your press release

Victor: Is your motherboard having problems with the SATA ports?

Me: I haven't received it yet. That said, your press release indicates that it is a gradual degrade in performance that will take some time to show up.

Me: Are you stating you will not automatically replace them?

Victor: Currently the issue is under investigation. I recommend you to hold until more information is released.

Victor: Please provide me your motherboard model number.

Me: DP67BG

Victor: Perfect, at this time is there anything else I can assist you with?

Me: Just to confirm, while all LGA 1155 motherboards are being recalled, intel has not made a decision on how it plans to handle the ones that were already sold?

Victor: There is no recall on Intel(R) motherboards.

Me: According to the press release information, it appears there is one.

Me: And stores are being told to stop sales

Victor: It does not say that Intel(R) called a recall on its motherboards, the issue is under investigation. I recommend you to hold until more information is available.

Me: Unfortunately the window for returns is fairly short.

Victor: The Intel(R) warranty is for 3 years.

Me: While this is true, you cannot answer whether it will actually fall under warranty

Victor: If your system is affected, Intel(R) will honor the warranty.

Me: In other words I will need to fully document the degradation of SATA performance over time in order to receive a replacement?

Victor: I recommend you to wait until more information is available.

Me: I will, but as I stated return windows are short. If information is not forthcoming a return will be the only available solution

Victor: Sorry, I cant comment on this if the issue is still under investigation.

Me: FYI - The press release states, " For further information consumers should contact Intel at www.intel.com on the support page or contact their OEM manufacturer."

Me: I understand you cannot comment further, but I would expect you'll receive many similar contacts looking for answers

Victor: Correct, we are receiving several contacts about this, unfortunately there is no more information available.

Me: Good luck

Victor: Thanks.

click for transcript in song form


As I stated to the agent, looks like I'll be returning a number of items if no answer (or the wrong answer) is released soon. I'm not gonna sit on a 2600k if I can't verify it. Same for the PSU? I should probably return the RAM too, but it was part of that sale last week

:\

:\

 

[Raistlin]

To add insult to injury, it looks like my orders may be arriving tomorrow instead of today as expected. Since I have to hit the road for a business trip in the morning, looks like I have to ask my brother to stop over after work and pick up all the shit sitting in the cold. Hopefully the stuff somehow makes it today.

I still see 8 for sale when I search P67. Are they unaffected for some reason?

Did you click the link to actually go to the product page? Most say deactivated. I suspect all will soon, they just have updated the site entirely.

 

[Snuggles]

This was the worst thing that could possibly happen. I built my rig around the 2500K and I was going to be buying my parts in a day or two. I've waited forever to build this PC and now that it's finally time, my most important part becomes unavailable. What a disappointment.

If I'm too impatient to wait for this situation to play out, what would be my best alternative? All I can find is the AMD Phenom II six-core but it looks like some of you aren't fond of AMD products.

 

[Gaogaogao]

wow that sucks, dont feel so bad for having a "first edition" i5 now.

 

[Atilac]

This was the worst thing that could possibly happen. I built my rig around the 2500K and I was going to be buying my parts in a day or two. I've waited forever to build this PC and now that it's finally time, my most important part becomes unavailable. What a disappointment.

If I'm too impatient to wait for this situation to play out, what would be my best alternative? All I can find is the AMD Phenom II six-core but it looks like some of you aren't fond of AMD products.

I have an AMD phenom II x4 955BE, its awesome. Ignore the haters

 

[Gaogaogao]

you will get more for less money for sure out of an amd, especially if you go for a black edition cpu with unlocked multipliers.

 

[Snuggles]

Thanks.

So fuck you Intel, I'm getting an AMD. It also comes with a free copy of Darksiders, which is something I guess.

 

[metsallica]

Did you click the link to actually go to the product page? Most say deactivated. I suspect all will soon, they just have updated the site entirely.

Still adding to cart for me. Weird.

Thanks.

So fuck you Intel, I'm getting an AMD. It also comes with a free copy of Darksiders, which is something I guess.

A SATA issue is hardly reason to eschew Sandy Bridge completely. This is my first build in 7(!) years because of SB, and a potential issue with SOME SATA ports is not a deterrent, more of a minor inconvenience.

 

[Enk]

The 2500k and P8P67 Pro are still available on Amazon. Since I've been waiting too long to get this PC built and I shouldn't be using the extra ports, I bit.

 

[Raistlin]

This was the worst thing that could possibly happen. I built my rig around the 2500K and I was going to be buying my parts in a day or two. I've waited forever to build this PC and now that it's finally time, my most important part becomes unavailable. What a disappointment.

If I'm too impatient to wait for this situation to play out, what would be my best alternative? All I can find is the AMD Phenom II six-core but it looks like some of you aren't fond of AMD products.

Tell me about it. There's a good chance I'll be laid off in two weeks. I planned to use this computer to work on my portfolio in that event. Now I'll be stuck in the computer ghetto, losing productivity. Meh.

 

[Drkirby]

Ok, so then it's: Avoid anything with Intel inside. At least until June. Unless you want to go into technical details and know what it is about.

You are still ok to buy old Intel Hardware.

As I stated to the agent, looks like I'll be returning a number of items if no answer (or the wrong answer) is released soon. I'm not gonna sit on a 2600k if I can't verify it. Same for the PSU? I should probably return the RAM too, but it was part of that sale last week

:\

:\

Why return everything? Only the Mother Board is effected, nothing else.

 

[teiresias]

So yeah ... here's me craptastic chat with intel.




click for transcript in song form


As I stated to the agent, looks like I'll be returning a number of items if no answer (or the wrong answer) is released soon. I'm not gonna sit on a 2600k if I can't verify it. Same for the PSU? I should probably return the RAM too, but it was part of that sale last week

:

:

You should send this transcript to Anandtech and Engadget. If the Intel CS reps are directly contradicting their own PR then someone in the tech media should call them on their BS.

Techcrunch would be good too. Mike Arrington is always looking to get in someone's face.

 

[Raistlin]

Actually the term 'recall' doesn't appear to be in the press release? Which begs the question, where are all the sites getting that info?


http://newsroom.intel.com/community...es-chipset-design-error-implementing-solution

 

[CrankyJay]

Actually the term 'recall' doesn't appear to be in the press release? Which begs the question, where are all the sites getting that info?

If there's no recall then why have orders stopped?

 

[godhandiscen]

Shit, I was debating really hard about getting a SB setup upgrade from my Core i7, but now the decision has been made for me. I am sorry for all those affected, but I am feeling better now that I don't have to think about the pros and cons of this upgrade.

 

[Raistlin]

If there's no recall then why have orders stopped?

Obviously it's happening, but it isn't in the press release.

http://newsroom.intel.com/community...es-chipset-design-error-implementing-solution


There tech's may not even know. Based on the anandtech article, OEMs and mobo manufacturers didn't even find out until now. Who knows.