some of the biggest online video games are community driven or have a major focus on the community and fan creations. Minecraft, Fortnite, Friday Night Funkin, GMod, Roblox. I think it's safe to say that listening to the people who play your game helps success. You don't HAVE to take their feedback and you don't HAVE to implement every tiny suggestion into a game.
But when you ignore what players want and don't focus on giving your playerbase a good time you end up being Destiny 2, or Diablo 4. Bleeding players because nobody likes the game anymore.