Weve just had a look at a verified email, sent from Xbox LIVE customer support, claiming that a recent update to Xbox LIVE is preventing a very small number of Xbox 360 owners from playing retail discs.
The email, which was verified via this twitter post from Xbox Support, offered the user in question a new Xbox 360 in response and a free years subscription to Xbox LIVE.
Checking my e-mail earlier today, said Avery Penn, I found a rather interesting message from Xbox Customer Support, saying that a software update is stopping some Xbox 360s from reading game discs.
Saying they were able to detect this issue over Xbox Live, Microsoft went on to say that, after jumping through all the necessary hoops, theyd send me a brand new Xbox 360 S and a years free Xbox Live. At this point, my jaw hit the floor.
According to Avery, his 360 was still playing discs at the time the email was sent and, just for reference, his console was 60GB Pro from 2009.
The email was most likely referring to the Xbox LIVE update which is being phased in between May 19 and May 30 an update which reflashes the DVD drives to a new stock firmware, and adds support for new XGD3 disk format. Its this update that allows an extra GB of usable storage on game discs.
That would most likely mean that the games Averys Xbox 360 wouldnt be able to read havent even been released yet explaining why his 360 could still read currently available game discs.
Weve contacted Microsoft for a response on the issue, which were currently awaiting and well update the story accordingly. In spite of the obvious issues, which may affect a good number of Xbox 360 users, were impressed by the pre-emptive work of Xboxs Customer Support as was Avery, who was seemingly happy with the situation.
If Microsoft continue to pre-emptively solve these issues, then more power to them, but problems may arise if users find themselves unable to play new games released in the future.
More news as we get it.
http://www.kotaku.com.au/2011/05/breaking-will-the-latest-xbox-live-update-affect-dvd-drives/
Thought the update wasn't due until the 19th? Is this impacting some beta testers? I'm one no problems here with a slim.
Update 1;
Checking 360 drives.com these are the 4 I'm seeing from the 60GB models;
Philips-LiteOn 16D2S
Hitachi-LG 3120L
Philips-BenQ 6038
Toshiba-Samsung H943
The first by far and away the most reported while the Hitachi and the Toshiba models the least I believe.
Update 2;
Some 360s incompatible with new dash?
May 18th, 2011
According to news from Kotaku, the new Xbox 360 firmware upgrade arriving imminently is incompatible with "a very small number" of consoles, and will prevent certain games from running on the console. The good news is that the platform holder will replace these machines with a brand new Xbox 360 S with 250GB hard drive.
It's a remarkable story, with Kotaku inferring that the new XGD3 disc standard - which adds 1GB of useable data to 360 DVDs - may not be compatible with a certain percentage of Xbox 360 DVD drives. However, the truth behind this incompatibility appears to be somewhat more involved. Since the arrival of the beta version of the new dashboard, hackers have been reverse-engineering it and finding a number of surprising additions never seen before in previous upgrades.
Firstly, this new release is the first that will actually see the drive firmware being rewritten by the Xbox 360 itself. Any one using a current hacked DVD drive will find that updating to the new dash instantly kills their ability to run pirate software, with the hacked code completely expunged from the DVD drive. Microsoft has employed a wide range of DVD drives in its machines from launch - the best guess is that not all of them can be flashed directly, necessitating a swapped console.
This new firmware doesn't just open up the additional 1GB of space previously set aside for the outdated, compromised security scheme - it features a completely brand new anti-piracy mechanism. In the past, previous attempts to foil piracy (such as AP 2.5) only worked on certain drives, with the feature disabled if you had older hardware. With the new system, it seems that the anti-piracy measures are so deeply embedded that they cannot simply be skipped in the same way.
We've also heard a number of reports that the new security protocols go beyond simply updating the dash. Multiple developer sources have told us that Microsoft has upped its game here significantly, and is now calling on studios to help get involved in combating Xbox 360 game piracy. According to this information, new APIs are being worked on that programmers can add to their titles which perform additional scans of the DVD during gameplay, not just when the game is booted as is currently the case.
Burned copies of Xbox 360 games are not 100 per cent identical to the originals, so hacked DVD drive firmware masks the differences with on-the-fly patching. Microsoft's hope is that in-game checks will be far harder to isolate and patch, and with control of these features in the developer's hands, pirate copies of games could even be "downgraded" into playable demos - for example, they could become non-functional after a couple of levels' play.
XDG3 is clearly a big deal for Microsoft - as evidenced by the company effectively giving away free Xboxes to ensure compatibility for all its userbase - but whether its new anti-piracy measures will be enough remains to be seen. The firm's last effort - AP2.5 - was dispensed with in a matter of days, and already drive firmware hacker "commodore4eva" is claiming that he has defeated the new countermeasures introduced in the beta dash...
http://www.eurogamer.net/articles/digitalfoundry-new-xbox-dash-doesnt-work-on-all-drives
Update 3: Not the FW after all apparently.
http://www.eurogamer.net/articles/2011-05-18-xbox-disc-errors-unrelated-to-firmware
Those hoping the upcoming new Xbox 360 firmware will bork your console and thus qualify you for a shiny new one could be out of luck.
Microsoft has told Eurogamer this evening that the disc read error reported by users has nothing to do with the new firmware.
Instead, the problem is tied to an already released software update that changed the way your Xbox 360 reads discs.
In other words, if your console isn't already borked, you don't qualify.
"This issue is unrelated to the upcoming release that has been in public beta," Microsoft said.
"Additionally, this disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360."
This morning Microsoft confirmed it was aware of 'disc unreadable' or 'disc unsupported' errors that were preventing "a very small number of Xbox 360 owners from playing retail game discs".
"We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console," Microsoft said.
The new Xbox 360 firmware is rolled out from tomorrow.
Update 4, Major Nelson;
Clearing up some confusion
Clarification time! The console replacement plan that is the subject of some of todays headlines today is related to a previous update, NOT the system update that has been in public beta and will be deployed shortly.
The new disc format that is part of the beta has been rigorously tested across all Xbox 360 models and there are no known compatibility issues.
Hope that clears a few things up.
Xbox 360 By Larry Hryb, Xbox LIVE's Major Nelson
permalink: http://majornelson.com/2011/05/18/clearing-up-some-confusion/