Limited Run Games - Putting digital games into your hands

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LimitedRunGames said:
Just for reference, we're strongly considering dumping our fulfillment center. They really, really, dropped the ball on this run. Like, we can't even believe how poorly they did here. Every day we think we've heard the last of the problems and then a new batch crop up. It's unbelievable.

If that happens, we may pull things back in house - that may ultimately mean slower shipping, but with a significantly greater amount of care. This is just ridiculous.
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Don't know what to say,prepaid customs and overall has worked nice for me(have to see what happens in this batch)but yeah it seems like they have messed a lot with this one,worried with what will happen.
 
We'd still use APC for the international fulfillment so DDP would still be happening. We just can't keep having these stupid problems occur. I can't imagine what things would be like in September if issues like we're having here compounded across multiple runs. We just can't afford it. This is doing serious damage to our image and it just isn't worth it. :(
 
LimitedRunGames said:
We'd still use APC for the international fulfillment so DDP would still be happening. We just can't keep having these stupid problems occur. I can't imagine what things would be like in September if issues like we're having here compounded across multiple runs. We just can't afford it. This is doing serious damage to our image and it just isn't worth it. :(
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I can only speak for myself, but I'm not upset with you. Kind of irritated with who is fulfilling your orders, but I imagine you're dealing with some irate folks from it.
 
LimitedRunGames said:
We'd still use APC for the international fulfillment so DDP would still be happening. We just can't keep having these stupid problems occur. I can't imagine what things would be like in September if issues like we're having here compounded across multiple runs. We just can't afford it. This is doing serious damage to our image and it just isn't worth it. :(
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sweet, then do what's best for you. I got a damaged game before and the replacement was super painless so I know you make things right, but I'm sure other people aren't that patient
 
I know it's a little early, but I wanted to know a few um tips before I make the Rainbow Moon purchase on the 19th. I plan on getting 1 copy for Vita, 1 for PS4, and the soundtrack too. I know things have been snapped up SUPER quick lately, so is there an easy way or anything to add everything in the cart before everything sells out? I assume it would not be a good idea to get the games first, make a separate order for the soundtrack, and then try and combine them or anything?

As a first time buyer and hearing just HOW fast the last couple games sold out, I'm a little worried >_> The prints I know have been getting raised bigger and bigger, and that's definitely a good thing. More Youtubers are definitely bringing more attention to them, which in the end only means more competition :x (Just watched one today highlighting all the Vita titles available so far). I do plan on having like separate windows open to be able to click everything in my cart (and make my account etc much earlier on!)
 
GhostSeed said:
Don't be, I ordered SÖLDNER-X 2 and I got
Breach & Clear Deadline instead. :(
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Oh man, that's hilarious and sad. It's one thing to forget including one item on the package, but to switch the entire order altogether is awful. I think it's time to search for a different fulfillment center.
 
Curler said:
I know it's a little early, but I wanted to know a few um tips before I make the Rainbow Moon purchase on the 19th. I plan on getting 1 copy for Vita, 1 for PS4, and the soundtrack too. I know things have been snapped up SUPER quick lately, so is there an easy way or anything to add everything in the cart before everything sells out? I assume it would not be a good idea to get the games first, make a separate order for the soundtrack, and then try and combine them or anything?

As a first time buyer and hearing just HOW fast the last couple games sold out, I'm a little worried >_> The prints I know have been getting raised bigger and bigger, and that's definitely a good thing. More Youtubers are definitely bringing more attention to them, which in the end only means more competition :x (Just watched one today highlighting all the Vita titles available so far). I do plan on having like separate windows open to be able to click everything in my cart (and make my account etc much earlier on!)
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Combining shipping isn't possible, so you either have to try and get everything in one or pay for shipping twice.

It's really not that difficult to get what you want, just be there on time.

Be on a PC. Mobile/tablet is just too slow
Log in a few (3-5) minutes early
Open all the product pages in tabs
F5 F5 F5 starting at 9:59 until you see the "Add to Cart" button which usually appears sometime between 10:00 and 10:02. Click it
Switch to next tab and repeat
Once everything is in your cart press checkout

At that point (and not before! adding to cart is not a reservation!) all the items are reserved for a few minutes so you can take your time during the checkout process with payment and stuff.

If you want something else like a shipping box or protective cases you can add that to the cart beforehand btw
 
Curler said:
I know it's a little early, but I wanted to know a few um tips before I make the Rainbow Moon purchase on the 19th. I plan on getting 1 copy for Vita, 1 for PS4, and the soundtrack too. I know things have been snapped up SUPER quick lately, so is there an easy way or anything to add everything in the cart before everything sells out? I assume it would not be a good idea to get the games first, make a separate order for the soundtrack, and then try and combine them or anything?

As a first time buyer and hearing just HOW fast the last couple games sold out, I'm a little worried >_> The prints I know have been getting raised bigger and bigger, and that's definitely a good thing. More Youtubers are definitely bringing more attention to them, which in the end only means more competition :x (Just watched one today highlighting all the Vita titles available so far). I do plan on having like separate windows open to be able to click everything in my cart (and make my account etc much earlier on!)
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Soldner was the first game I purchased from LRG and I had no problems doing so. All I did was have the product page up on my computer before 10AM, refresh the page a bit before 10AM and keep on refreshing until I could add the game to my cart. I actually waited a couple minutes before adding it to my cart because I wanted to see how quickly stock went down (don't do that) and then I checked out after I saw it go down about an 1/8. When I finished checking out, there was still more than half of the stock left. I wouldn't worry about not getting something unless you're late.
 
Shizuka said:
This should be the biggest proof that open orders don't move as many copies as limited prints.
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Doesn't really prove anything since it's the second batch.

Weird how the first run continues to sell at super high prices on eBay, though. You'd think the second hand market would have dropped a bit.
 
YianGaruga said:
Combining shipping isn't possible, so you either have to try and get everything in one or pay for shipping twice.

It's really not that difficult to get what you want, just be there on time.

Be on a PC. Mobile/tablet is just too slow
Log in a few (3-5) minutes early
Open all the product pages in tabs
F5 F5 F5 starting at 9:59 until you see the "Add to Cart" button which usually appears sometime between 10:00 and 10:02. Click it
Switch to next tab and repeat
Once everything is in your cart press checkout

At that point (and not before! adding to cart is not a reservation!) all the items are reserved for a few minutes so you can take your time during the checkout process with payment and stuff.

If you want something else like a shipping box or protective cases you can add that to the cart beforehand btw
Click to expand...

Alrighty, pretty much what I expected. Glad you have those few mins too once you get it in cart, since not all limited sales on sites have that feature. I am used to it for things like PAX tickets, though. I definitely plan to set my alarm nice and early to get in :)
 
Just received my boxed shipment of "Soldner-X 2"/"B&C: Deadline" and, shockingly, everything arrived completely intact. No loose disc with all cards and stickers bundled together with wrapping paper and tape on the packaging to boot. If the fulfillment center hadn't buckled with this round, I would've recommended the service for those looking to keep their games in pristine condition. I ordered just the video games by themselves as a side note.

LimitedRunGames said:
There's also a lot of people who either don't know those releases exist or aren't interested in keeping up with an R3 extended collection (seems like it can get expensive and hard to keep track of). We'd definitely jump on the opportunity to do releases of Digimon Cyber Sleuth or Gundam Breaker 3, for example. I think there is a huge market for those games that either don't know about or don't want to pay the premium for the Asia releases.
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I'll echo the sentiments over preferring LRG skips out on English-friendly imports. You're both part of the same pond when it comes down to diehard physical collectors. I'd like to see new projects being made available for the first time over localized stuff that's simply a few dollars cheaper for a retail copy that I probably already obtained long before it gets slapped with Western boxart.

Shizuka said:
This should be the biggest proof that open orders don't move as many copies as limited prints.
Click to expand...
As I previously stated, "Retro City Rampage" is a poor case in my respective opinion in light of the excess porting on multiple platforms and non-existant advertising on top of being a second batch as well. "Shovel Knight" on the Vita would be more enlightening on the open order scenario assuming any statistics were to be released.
 
Semoreh said:
Doesn't really prove anything since it's the second batch.

Weird how the first run continues to sell at super high prices on eBay, though. You'd think the second hand market would have dropped a bit.
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In isolation perhaps, but there is similar consistent evidence from the two times Gaijinworks has done preorders for their games. There are clearly many people out there who get caught up in hype and the potential for resale and they have no interest in something being open for preorder for months at a time.
 
LimitedRunGames said:
We'd still use APC for the international fulfillment so DDP would still be happening. We just can't keep having these stupid problems occur. I can't imagine what things would be like in September if issues like we're having here compounded across multiple runs. We just can't afford it. This is doing serious damage to our image and it just isn't worth it. :(
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So the customs stuff would stay the same? That's a relief, thank you!
As I wrote before, I don't know if and how I could keep buying these awesome games if I had to drive 80 miles for each single shipment, plus the expected fees.
So that's good.

And add me to the camp who's not blaming you guys for anything....it's not your fault things are going sideways with those fulfillment folks.

Curious to see what my incoming shipment will look like.......*gulp* (Söldner bundle + Deadline)
 
What the hell, my Breach & Clear bundle didn't come with the soundtrack :/


On another note, I'm finally bidding on an eBay auction for Soldner! Wish me luckkkkk
 
Real talk:

I don't think bundles should be a thing anymore. It's an additional stress when ordering for customers and apparently a mess when shipping.

Just make soundtracks and other goodies bonuses that are put up at different times. Yes, yes, some people will complain about the shipping, but is it really worth the headache? All the bundles so far have created headaches IMO.

I'm really not mad at something they didn't control like the fullfilment center messing up the bundles, but just consider what my experience was like the past couple of weeks:


- Couldn't get Soldner, because I tried to get the bundle and it wasn't up and available to buy at the same time as the solo game.
- Got Breach & Clear bundle by itself.
- Didn't even get the soundtrack with the bundle.


I'm over missing out on Soldner and I'm not mad, but if you just take a step back and look at the situation, it's not a good look.

If subscriptions aren't happening, then the store should be super-lean and fast, IMO, and avoid overcomplicating the buying with multiple options of the same product. No confusion with bundles, no additional complications.

Just my opinion, of course :)


Also, I have a guess on who LRG's "competitor" coming into the market is: iam8bit.

And knowing the shitty job they've been doing with vinyl releases (iam8bit is a wonderful case study for why LRG is right IMO for not getting lost in pre-orders), I will be more than happy to keep 100% supporting LRG. I complain out of love! :)


Edit #35: Played a couple of hours of Breach & Clear Deadline -- this is legitimately good. The only major problem I have with the game is that the framerate is pretty messy, but I'm honestly impressed. When did Breach & Clear become an open world, quest based, tactical-shooter hybrid??

It's pretty great, with basically three main ways to play: Direct control, team control, and for the trickier parts with more enemies, individual troop controls. The way it lets you seamlessly switch between the three is great and really streamlines the game for the easier combat scenarios and exploration.

Seriously, I'm pretty impressed.
 
Clive said:
https://twitter.com/ellyberries/status/764509477424988160

"Physical copies of narcissu for PS4 and Vita coming out in 2017 through Limited Run!"

Sekai Project so I assume it's a visual novel.
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Yes!

The12thGripper said:
ugh, more visual novels :(
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BooThisMan.gif
 
I just got my order for the Soldner X-2 and Deadline bundles in the mail and the package only had the soundtracks and no games. I already sent LRG an email, but I'm curious if this happened to anybody else.
 
phorrest said:
I just got my order for the Soldner X-2 and Deadline bundles in the mail and the package only had the soundtracks and no games. I already sent LRG an email, but I'm curious if this happened to anybody else.
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You are not alone dude. The Fulfillment Center messed up big time
 
Anyone else playing Breach and Clear Deadline?


I still really like it! Made it to the fourth fast travel place, and it's becoming more tactical now once the different kinds of zombies start mixing in with humans.


phorrest said:
I just got my order for the Soldner X-2 and Deadline bundles in the mail and the package only had the soundtracks and no games. I already sent LRG an email, but I'm curious if this happened to anybody else.
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I only got B&C and no soundtrack.
 
Saphirax said:
Root Double is too big to fit on a cart so a physical run is not happening.
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Sd Gundam G Generation Genesis is also too big to fit on a cart, but that's getting a physical release.

I mean, not necessarily a comparable example, but I'm just saying it's possible. Stick one set of voices as DLC or something.
 
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