NoblesseOblige
Banned
From my experience this is how it's always been done for the almost 30 years I've been alive.
MacDonalds/KFC: These newly introduced ticket systems are a nightmare
- Thread starter Joel Was Right
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Slayer-33
Liverpool-2
Oops meant @ fucking Wendy's lol!
I got that far, but when it came to scanning it just didn't want to do it. Guess I'll try again another day.
Dedication Through Light
Member
Why? There will be line wrapped around the building for the driv thru and no one inside. Inside is usually faster imo.
Wyndstryker
Member
I find it faster. At least the the McDonalds I've visted.
Aztechnology
Member
Dude... you pretty much always wait longer in the drive through. If there's two or more cars just go inside where there's usually nobody.
And it lets you order exactly the way you want to. Sometimes you just want triple bacon and whatnot.
GifGafIsTheBestGaf
Member
but then that means you'll have to get out of your car and people will see you in your underwear
LabouredSubterfuge
Member
I like it, seems quicker overall.
Rubbish King
The gift that keeps on giving
Yeah they have them in shitty old southampton, it was alright but I like my banter with staff so I wasn't overly keen
That's not because of the ticketing system lol
That's not because of the ticketing system lol
You have sex at Wendy's? Like in the bathroom or something?
It should be quicker overall:
1) Customers no longer get confused with pay/collect lanes that some did before the ticket system, and bumping into each other when the lines get too long.
2) In the older single order/collect lane system, if customer A is ordering, customer B behind used to wait for A's order to come first, before his order will be taken. It is likely the bottleneck harder for Mac to control is ordering, given how some folks either order a huge party size or they have 101 questions about the orders.
3) Less travel time for order staff as they just key in orders, the staff travel internally to pick the orders as the food items slide into the "collection chute". The Macs at where I live have streamlined the assembly to be perpendicular to the counter, all the packed burgers/wings go thru the single chute for collection.
4) Optimized drinks dispensing. One dude manages the drinks full time when the order piles up, he actually places them onto a counter that is divided into the various drinks. (coke/coke zero/etc). No need to refer to the funky push in tab on the lid.
4) Fries is handled by the dedicated order picker. He/she collects all the required food items and then collects the fries LAST, making sure it is hot for the customer before she hits the ticket number as ready.
I see the whole process as much more scalable to volume and time efficient. Only issue is the staff have to scream the numbers out like the neighbourhood bubble tea store. It makes it worse when some of my branches have self-order kiosks, which product 4 digit numbers instead of three digits from the staffed order counters.
1) Customers no longer get confused with pay/collect lanes that some did before the ticket system, and bumping into each other when the lines get too long.
2) In the older single order/collect lane system, if customer A is ordering, customer B behind used to wait for A's order to come first, before his order will be taken. It is likely the bottleneck harder for Mac to control is ordering, given how some folks either order a huge party size or they have 101 questions about the orders.
3) Less travel time for order staff as they just key in orders, the staff travel internally to pick the orders as the food items slide into the "collection chute". The Macs at where I live have streamlined the assembly to be perpendicular to the counter, all the packed burgers/wings go thru the single chute for collection.
4) Optimized drinks dispensing. One dude manages the drinks full time when the order piles up, he actually places them onto a counter that is divided into the various drinks. (coke/coke zero/etc). No need to refer to the funky push in tab on the lid.
4) Fries is handled by the dedicated order picker. He/she collects all the required food items and then collects the fries LAST, making sure it is hot for the customer before she hits the ticket number as ready.
I see the whole process as much more scalable to volume and time efficient. Only issue is the staff have to scream the numbers out like the neighbourhood bubble tea store. It makes it worse when some of my branches have self-order kiosks, which product 4 digit numbers instead of three digits from the staffed order counters.
AlphaTwo00
Member
It's better in theory. Customers are dumb though and just crowd around, making it worse.
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