I thought this was a heartwarming story and wanted to share it with you all.
Nintendo's reply:
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Full article here:
http://en.rocketnews24.com/2017/05/...rming-thank-you-letter-gets-amazing-response/ (via GoNintendo.com)
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Bonus Content
That article also links to an interesting story about "divine customer service" in Japan from Nintendo and other companies:
http://en.rocketnews24.com/2013/12/...nintendo-disney-and-other-companies-in-japan/
Here are a couple choice excerpts:
Dear Nintendo,
Hello. My name is Hibiki Sakai and I am in fifth grade. I am blind, but Ive always wanted to play video games like everyone else. But there arent many games I can play at all. The one game I can really play is Rhythm Tengoku. Its the only game I can enjoy together with others, and I never lose at it. Ive gotten perfect scores on all the versions on the Game Boy Advance, Nintendo DS, Wii, and 3DS too.
So I really, really want you to make more Rhythm Tengoku games. And its perfectly fine if you make them a little harder too!
I think that there are a lot of other kids with visual impairments who want to play video games but cant. So Id love for you to develop more games for people with handicaps to enjoy playing with others.
I will always support you, Nintendo.
From Hibiki Sakai
Hibiki's Dad said:My son Hibiki is blind and has perfectly cleared every game in the Rhythm Tengoku series, the only games he can play. He sent Nintendo a letter and they actually responded! Them sending such a sincere correspondence to just one person is truly divine customer service. Nintendo, were anxiously awaiting the next installment in the series!
Nintendo's reply:
Thank you so much for sending us here at Nintendo your heartwarming letter.
We are so happy to hear that youve perfected and enjoyed Rhythm Tengoku, Rhythm Tengoku Gold, Minna no Rhythm Tengoku, and Rhythm Tengoku The Best.
We have passed on your letter to Nintendos development department. We want to keep making games that everyone can have fun playing, so thank you for your support.
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And while waiting for new releases, Hibiki is keeping busy. Hes talented not only at music games, but at playing the drums too. You can see a video of him showing his impressive skills [at the link]. Since hearing about his story, Hibiki has been invited to play the drums at big events in Osaka.
Hibikis father has said that his son undergoing surgery was nothing but days full of pain and tears, but seeing Hibiki persevere has taught him that its not having a disability that causes sorrow but letting the disability hold you back that causes it.
Full article here:
http://en.rocketnews24.com/2017/05/...rming-thank-you-letter-gets-amazing-response/ (via GoNintendo.com)
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Bonus Content
That article also links to an interesting story about "divine customer service" in Japan from Nintendo and other companies:
http://en.rocketnews24.com/2013/12/...nintendo-disney-and-other-companies-in-japan/
Here are a couple choice excerpts:
This dedication has been shown to extend all the way to the top at the company. In the early 1990s, an elementary school student was riding his bike when he was hit by a car. During his subsequent stay in the hospital, the boy wanted to play some games, but his Game Boy had been in the basket of his bike at the time of the accident, and was so damaged it had to be sent to Nintendo for repairs.
The maintenance department, shocked at the abuse the handheld system had taken, called the boys mother to inquire about how it had ended up in such a state. She told them about the accident, and a few days later the boy received a new Game Boy, along with a note telling him to watch out for cars signed by Yokoi, ostensibly Game Boy designer Gunpei Yokoi.
Similarly, another Nintendo fan recalls saving up his allowance and buying a Famicom game on the day of its release, but accidentally breaking the cartridge in less than a week. Distraught, he sent it to Nintendo to be fixed. One week later, a box came for the boy, containing a new copy of the game, repayment of the initial shipping fee, some Mario merchandise, and a handwritten letter, saying:
Thanks for buying our game, and sorry to hear about it breaking just when you were having fun with it. Try to be more careful, but since youre still in elementary school, Im guessing you dont have much money to pay for repairs, so this time Uncle Miyamoto will take care of it for you.