Gritesh said:For everyone freaking out at sony and claiming this was handled so "terribly"
Lets be realistic here and look at the timeline of events:
Last week Sony detects an intrusion on their network, they begin an investigation to find out how serious the intrusion is. Someone has to make the heavy financial decision to figuratively (and literally) pull the plug on the PSN in order to further protect themselves, developer's and the consumers. I am sure that decision was not easy to make but necessary.
Then they begin an investigation to determine how the intrusion was made and take the necessary steps in order to resolve this issue.
This of course all takes place leading into a Easter Long Weekend where even employees at Sony have lives, and probably either were gone for holiday's or going to visit relatives or whatever normal people do for long weekends.
I think that's a big key in what people are missing, it happened over a long weekend, when a large number of the team was very likely unreachable, including the PR department, for many Tuesday (today) is the first day back to work.
So they being last Thursday / Friday investigating the issue, trying to determine the severity of the attack, what information was at risk, what information was made available etc..
The weekend comes into play, given the state of emergency, I am sure Sony had employees working around the clock, they discover the extent of the issue and what information was taken.
Come Monday they are trying to get security people into work, get them up to speed on what happened, get meetings underway on what to do to deal with it, and decide 100% for sure how to move forward.
Finally Tuesday morning, PR people are back to work, major bosses are back to work, everyone is brought up to speed, a head honcho makes the saddening decision that they need to tell the consumers what has happened, and finally they come forward and let us know.
Really how else could it have gone? These decisions aren't light hearted decisions, they have heavy repercussions and nobody at Sony wanted to have to come forward and tell everyone what happened without being 100% positive because of the obvious (as evening news can tell) negative impact of the news.
Yeah. No. I am 100% confident that nobody has had 1 minute off during the weekend. So that whole time line doesn't make sense.
There is not a chance in hell that PR people weren't busy 24/7 during the weekend. But the problem most likely was they haven't got any news.
The full extent wasn't clear and they don't want to scare people. What they did know was that the problem wasn't going to get bigger even though they didn't know the full extent.
I would absolutely trust the people at Sony PR simply because if they would purposely lie and deceive, the company is broke.