Feel Like I'm On 42
Member
That's a massive fuck up from Sony and better get resolved
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Pulse Elites come out in a week, where are the reviews?
- Thread starter Mibu no ookami
- Start date
That's a massive fuck up from Sony and better get resolved
James Sawyer Ford
Member
They are setting themselves up for a class action lawsuit selling defective product.
Is it hardware? Send a new dongle
Is it software? Update the damn software
Nearly 6 months and no fix and not a word from Sony. This is really shoddy stuff for a premium product to not reliably work
S0ULZB0URNE
Member
Sarcasm I hope.
King Dazzar
Member
I think at least part of it's USB port bandwidth related and what the PS Link dongle wants. It makes sense as the dongle is providing truly lossless connection, where as the likes of the Pulse 3D dongles are not. And using the rear ports was an issue even for the Pulse 3d, due to location around the back. Either way front USB C works brilliantly so far. I get extended range and perfect audio.I read somewhere else that using an extension helped another guy who was getting DCs so seems something is interfering coming from the PS5 itself?
Really odd, makes me want to try another set with an extension just to see now
I highly recommend you use the front C port and ensure any extension/conversion cables are proper 10Gbps capable (many are only 5Gbps)
King Dazzar
Member
I'm convinced its dongle related and it's requirement for high USB port bandwidth. In which case Sony need to clarifying what ports to use. The problem they have is that the two rear USB A 10Gbps ports are just that, around the rear, which is always going to cause problems. And the front one is not full bandwidth i.e only 5Gbps. So it forces you to use the USB C, which in turn makes users have to get a high quality 10Gbps converter.
A solution could be including an officially approved 10Gbps USB A to C converter. Either way, Sony need to sort it out. They're going to be getting a lot of returns in the mean time.
LordofAllThatIsEvil
Member
I really hope this 10Gbps solution works. I really enjoy the product but it has been gathering dust for the last month. The constant disconnects became unbearable.
King Dazzar
Member
Just a quick update. Since moving to USB-C and the 10Gbps short cable converter. I'm happy to report I have had zero issues. Audio has been flawless. I've tested it every night this week. If that changes I'll update.
Eiknarf
Banned
Interesting
My Pulse Elite dongle has been in the back since day-one and it’s been perfect. I need the front open to charge my controller. There’s no way I’m pulling the dongle in and out all the time. Fuck that.
James Sawyer Ford
Member
I get terrible crackling noises in media apps like YouTube and Amazon prime, but not in games.
What is causing this? Infuriating
What is causing this? Infuriating
LordofAllThatIsEvil
Member
I just purchase a new dingle as suggested. If it’s a solution that will be great. Regardsless. There is no excuse for the months of silence, Sony hasn’t even acknowledged the problem. That is deliberate.
King Dazzar
Member
Not sure, I never had disconnections, but I did have audio glitches until I tried my new connection and USB port change. The surround field has improved and my range too. And most importantly all glitches gone. But hey, I'm by no means saying my solution is a fix all, silver bullet.
King Dazzar
Member
The back ports are also 10Gbps, so should be good in theory, depending on how your set up is. In my case anything wireless into the rear ports suffered from interference, including the pulse 3D, simply due to it being around the back and my PS5 being near other electrical equipment. As long as you're good, you're good.
Zathalus
Member
Another recommendation to stay far away from these. I'm getting the random disconnecting thing as well, even using an extender doesn't fix it for me.
Between these and the terrible regular Pulse headset Sony has convinced me to never buy another PlayStation branded headset. It's funny that they own Audeze which are fantastic, guess I'll just buy another Maxwell for my PS5.
Between these and the terrible regular Pulse headset Sony has convinced me to never buy another PlayStation branded headset. It's funny that they own Audeze which are fantastic, guess I'll just buy another Maxwell for my PS5.
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James Sawyer Ford
Member
Pulse elite is a disaster for me so far. It only works well for games
I can’t even use it wired on Xbox like my old Pulse 3Ds
It doesn’t work for media apps on PlayStation either - constant clicking and chirping when watching YouTube or Netflix
Does anyone recommend a cheap set that works on both ps5 and XSX and doesn’t have these problems?
I can’t even use it wired on Xbox like my old Pulse 3Ds
It doesn’t work for media apps on PlayStation either - constant clicking and chirping when watching YouTube or Netflix
Does anyone recommend a cheap set that works on both ps5 and XSX and doesn’t have these problems?
King Dazzar
Member
So, I'm out too. Managed to keep the audio flawless in terms of quality. But I've had software issues with settings saving, sometimes the headset not being recognised and then last night a full disconnect requiring unplugging and replugging of the dongle. I wont be buying another PlayStation accessory without reading lots of glowing user reviews first. This product has clearly been launched with unacceptable flaws. Which I suspect are related to the dongle. And no comms from Sony is piss poor. Ultimately I just developed trust issues with the headset, which I dont want to live with.
Also. Whilst I liked the audio, I didn't like the cups and all the sounds you'd hear when moving your head around. Another minor niggle, I didnt like the dongle constantly flashing if the headset was turned off.
So, my solution. Back to the Pulse 3D. I've had zero issues with them, the just work with no issues whatsoever. I've also ordered some wicked cushions for them. I'll take a pic once they and my custom skin arrives. I very nearly went this route before buying the Elites. But you don't know till you try I guess....
Also. Whilst I liked the audio, I didn't like the cups and all the sounds you'd hear when moving your head around. Another minor niggle, I didnt like the dongle constantly flashing if the headset was turned off.
So, my solution. Back to the Pulse 3D. I've had zero issues with them, the just work with no issues whatsoever. I've also ordered some wicked cushions for them. I'll take a pic once they and my custom skin arrives. I very nearly went this route before buying the Elites. But you don't know till you try I guess....
James Sawyer Ford
Member
The no comms about the issue is concerning.
At least tell me you are working on a fix.
It seems like they just hope nobody will notice.
I may need to just buy a second pair of Pulse3Ds unless there’s something cheaper/better that works on multiple consoles
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Ronin_7
Member
They're great, but there are problems with them sometimes disconnecting. Sometimes I have to unplug the dongle and reconnect it. If you're talking about sound, they are incredible as long as you set them up well.
Note: All my friends bought the headset, all have the same issues with the dongle so be aware, I'm sure this is a software issue and should be solved.
Gamer_By_Proxy
Member
Xbox uses a proprietary encryption that needs some chip.
The Xbox version of the SteelSeries Arctis Nova 7 has the chip and will work on both consoles.
The Playstation version of it doesn't have the chip and only works for playstation.
They have a few other differences too, but it depends on if the headphones have the chip Xbox requires.
I don't have any headset with that chip so I just use a bose headset that I have wired to my Xbox controller.
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James Sawyer Ford
Member
Thanks I may try that out
Thing is, wired doesn’t work from my pulse elites to my Xbox controller. The noise is extremely soft and muffled
Meanwhile the pulse 3D sound to Xbox controller wired is just fine
STARSBarry
Gold Member
Again I'm not going to get into great detail as other already have but I gave my regular pulse to a workmate when I got these... honestly I regret doing that, the crackling issue is there since day 1 and I just don't want to use them.
Shame too, their at least conformable to wear for me as they are completely over ear.
Shame too, their at least conformable to wear for me as they are completely over ear.
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King Dazzar
Member
Yeah I reckon using some Wicked cushions will add just that extra nicer touch to the 3D's. And you can get some nice textured skins for the 3D where as you cant for the Elite. I also like that the base 3D is available in black too. Shame about the Elites as I liked the audio, but everything else about them was starting to irritate more and more the longer I lived with them.
If I didnt like the 3D's, then I'd likely have tried the much more expensive Steelseries Nova 7P. Though they wont do both Xbox and PS.
Gamer_By_Proxy
Member
Hmm, I haven't tried the pulse 3d on xbox wired, and I just got the new ear buds. So I use the ear buds on ps5/psvr2/portal and my bose wired to controller for xbox.
Can't be more help. But yea, for wireless. There's some BS Xbox proprietary crap. Needs xbox tramp stamp of approval aka chip to work wirelessly.
King Dazzar
Member
I wouldn't be surprised if the Pro comes without the need for a dongle i.e it has Link built in and helps resolve the issues. But fuck waiting on if, buts and maybe.
Ronin_7
Member
This would be ideal, stupid dongle pisses me off
Mibu no ookami
Banned
When the PS5 Slim didn't incorporate this, I pretty much lost all hope for that. I guess it is still possible, but we'll see.
King Dazzar
Member
Talk about timing, the latest OS update includes:
- We’ve updated the device software for the PULSE Elite wireless headset, PULSE Explore wireless earbuds, and PlayStation Link USB adapter.
- PlayStation Link connection stability has been improved.
- We’ve fixed an issue with the PULSE Elite wireless headset that caused the power to turn off when the audio cable is connected to the audio input jack.
- On the PULSE Elite wireless headset, the status indicator that turns on after establishing PlayStation Link connection is now less bright.
IlGialloMondadori
Member
Oh man. I was using headphone jack w/ steam deck and this would happen every 20 to 30 minutes or so. I thought it was something I was doing lol.
skit_data
Member
Yeah, I just noticed. About damn time, my Pulse Explore have been disconnecting out of nowhere since day 1. Let's hope it actually helps.
King Dazzar
Member
Just got my Wicked cushions for the Pulse 3D. And they are superb. Not only are they more comfortable than the originals, but they constantly cool your head too. Highly recommended.
James Sawyer Ford
Member
Which ones did you buy and how much?
King Dazzar
Member
£22.95 from Amazon and just the black ones.
I fitted them in less than 2 minutes.
Link and pic:
Amazon UK Wicked cushions
Giallo Corsa
Member
LOL, fucking Sony man, I feel you brother...
I don't get it, how the FUCK do they get away with things like these ? Besides their consoles, every other hardware they produce is.riddled with problems - even the PS Portal, it's been 5 months now since release and they STILL haven't fixed the 59.94Hz stutter, not that I expect them to fix it ...
Fuck this company, truly abhorrent Quality control, it's like they stopped giving a shit
James Sawyer Ford
Member
No mention of crackling or popping noises while playing media apps
I just tried this out and it’s not fixed at all
Still get constant random (and not repeatable) crackling noises when using the YouTube or media apps like Amazon
Rewinding the same scene won’t reproduce the same noises
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James Sawyer Ford
Member
I don’t have the crackling issues in games, only media apps, is that the same for you?
King Dazzar
Member
Well, for me it felt like coming home going back to the 3D's. I love no longer having the enclosed cups of the Elite making noises whenever I move my head.
King Dazzar
Member
I think they're just pushing some things to market too quickly.
STARSBarry
Gold Member
must be games for me since thats what I use em for, I heard this can be an issue with these types of Magnetic headphones if they get shook around too much, considering they where delivered its probably the case, iv just written them off tbh,
I only bought them so I dont disturb my neighbours at night with my surround sound at like 2AM in the morning, I just put the volume down and deal with it
my daily headset is the sony WH-1000XM4's and they are the best noise cancelling headphones iv ever had, I skipped the XM5's because I have literally no reason to upgrade, Sony can and do make some great audio products, just the Pulse elites aint it. They where my first experience with planar magnetic drivers and I was quite excited, what a bust.
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LordofAllThatIsEvil
Member
Its possible the disconnect problem is now worse.
skit_data
Member
My Pulse Explores disconnected just now so the problem doesn't seem solved completely. I suspect it has more to do with the USB adapter rather than the headphones themselves, because it just turns off (no light indicator) and requires getting reinserted into the USB socket to reset.
I did use the front USB of the PS5 now, which seemed more prone to regular disconnects before the update, so I'm gonna try the back USB ports instead.
I did use the front USB of the PS5 now, which seemed more prone to regular disconnects before the update, so I'm gonna try the back USB ports instead.
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King Dazzar
Member
Of the few reports I've read. It seems improved for some and not for others.
skit_data
Member
I actually played many hours yesterday without any issues, so it might very well be that the issues are reduced which would be an improvement.
It's not bad enough to cause major issues for me personally because 99% of the time I'm playing single player games. I could see people using party chat getting really pissed because the process of having to get up and unplug the adapter can easily be enough to fuck the entire team in situations where communication is key.
It's a shame because the sound quality is nice and I like being able to use bluetooth simultaneously, but I would strongly advice people to not buy them as long as these disconnection issues goes unsolved.
King Dazzar
Member
Yeah off of the update. I could have returned my Pulse 3D's and gone and got back my Elite set from a shop which I sold them to. But tbh it felt brilliant going back to the 3D's, especially now I've upgraded the ear cups.
It's good to see Sony working to fix the issue, but it also proves these were released too early.
Welp mine snapped when taking them off yesterday. Looked online and same spot as ALOT of other people. Just above were the inner band meets the outer band there is already a seem/joint there in the inside of the outer band. That seem is the weak spot. Be very carefull !
I did really like these, never really had connection issues, sounded good, very comfy especially compared to the regular Pulses only thing I didnt like is they look fine style wise till someone is wearing them then they look nerdy/cringe.
Ordered a SS artis nova 7X to replace them, on sale here in Canada at bestbuy. I need something more durable that I wont have to baby.
I did really like these, never really had connection issues, sounded good, very comfy especially compared to the regular Pulses only thing I didnt like is they look fine style wise till someone is wearing them then they look nerdy/cringe.
Ordered a SS artis nova 7X to replace them, on sale here in Canada at bestbuy. I need something more durable that I wont have to baby.
James Sawyer Ford
Member
FYI
Getting a PS5 Pro fixed this issue for me (thank god)
I had a launch PS5 and the crackling noises with the pulse elite were terrible. Now gone
ap_puff
Banned
I wonder if it's due to some sort of electrical interference in the USB port on the PS5, I never had crackling issues, but I -did- suffer from the dongle overheating and shutting off, and the only way to turn it back on was to unplug it and plug it back in.
DaleinCalgary
Member
I've had a pulse elite for 1 month and never had any issues. I find these comments a bit weird.
James Sawyer Ford
Member
I’ve only had one shut off on my PS5 pro, so that doesn’t seem to be completely fixed but it does seem to happen less frequently
When it disconnects I just have to restart the console
Probably was due to some kind of EMI issue
skit_data
Member
Interesting, that suggests the disconnection issues might be more attributed to the PS5 hardware rather than the Pulse.
I thought the issues with my Explores were pretty much solved after the update a while ago but I've had several disconnects since then, although less frequently.
Did you have a slim or launch model before? Wouldn't surprise me if most people having issues are launch model owners. If so it's one of the otherwise few drawbacks of the launch models, since it's been pretty spared from issues compared to previous gens.