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[riotous]

I fly southwest all the time due to how cheap they are, I have never had any issues, but I had no idea they didn't overbook or have this reputation for CS either. Like, the fact that everyone else does this stuff while charging MORE for their flights seems ridiculous. Yes, southwest isn't like luxurious, but unless you're going on an insanely long flight (like out of the country) it's totally fine.

They stopped overbooking a month or so ago.

 

[LinkAndEpona]

At one point I've flown on a Southwest flight twice a year (for Christmas and 4th of July) for 14 years in a row and have never had an overbooking issue. It was always a pleasant flight and do indeed have good costumer service especially concerning cancellations and refunds.