OP, I agree with your take on the face models. Our faces are a big part of what define us. So much of our personality is filtered through them. In visual mediums like games, movies and shows I feel that the face is very important. That doesn't mean that someone must be handsome or beautiful, Peter wasn't super good looking in the traditional sense, but the face fit the character.
Or the face needs to be striking. Many actors actually look a bit weird irl, but the camera loves them. One thing I really loved in the Apple show Severance was the casting choices. Many actors and actresses in that show have striking features that really enhance their characters.
Making a fierce character like MJ look so plain was a poor "casting" choice. She did not have to look like a super model, but she should have had the right facial features for that kind of woman. Changing the mature look of Peter into the too youthful one in Miles Morales was another poor decision. It completely altered my perception of his persona and his relationship to Miles.
I'm right now looking at a Let's Play of Alan Wake 2 and amazed by what faces they decided to go with. I am not a shallow person, I'm just well aware of how we as human beings are wired, especially when it comes to portrayals.