Back in summer of last year I posted in this thread that the Season 1 discount was still unavailable to me on PS4 (this was a bug at launch) because it says I don't own the Scared Stiif pack or Twilight Zone table yet those were the two packs that I actually bought the Pro upgrade for.
Someone back then suggested I contact Farsight support as they had some sort of workaround. I didn't end up contacting them back them, but after checking the webstore recently this bug is still there. So last week I sent a very polite email to Farsight explaining the issue, which they must know about. I explained that I had money waiting to buy all the released content on PS4, but would not be doing whilst I was being penalised for being such a loyal customer on the PS3.
In the mail the second line clearly says that I bought all Season 1 packs on the day of release. 2 days later I got a response saying "To be clear, do you own all the tables from Season 1?"
Despite feeling like they didn't bother to read my mail properly (it wasn't exactly long ffs), I responded politely and 5 days later got a response saying "Sorry about that, our PSN reps tell us they think it's related to an issue they are working on right now". That was it. That was the entirety of their mail.
Now if this is true, great, but pardon me if I'm a little sceptical that in the first thirteen months nothing has been done (the issue was raised on pinballarcadefans forum at launch and I know they frequent that site), yet suddenly when I contact them it's being worked on "right now". It just comes across as a 'please go away' type response and at this point I'm torn as to whether I want to give them any more money even if it does get fixed. Churning out fresh content isn't the only way to make money - keeping loyal customers is another. They really don't seem to grasp that.
Has anyone here had any joy contacting Sony about any issues? Because if I have to contact Farsight again I'll probably slip into rage mode pretty quickly if they display any more bullshit.
Gah, thanks to anyone who made it to the end of this rant. I'm fucking wound up again just typing it all up.