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United boots bride & groom traveling to their wedding from half-empty plane

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Ashhong

Member
Nah you got it twisted. Or I wasn't precise enough with "policing". I figured that implied "overly aggressive" but apparently not. Obviously there are reasons to assign seats. But once those reasons are moot (e.g. everyone is boarded smoothly, opportunities to up-sell have passed, etc), let shit slide.

People taking they eyes off the prize. The purpose of seat assigning and enforcing assignments is to prevent conflict during boarding. But here, sleepydude broke the rules and waking him up and forcing him into his seat is a conflict. Let these folks move, and that conflict's averted and everything just carries on. Instead, pick a fight with them over a thing that doesn't matter and create a conflict. Just dumb prioritization, chasing letter of the "law" instead of the spirit.

That's not how it fucking works. You think the job is over once everyone is boarded? You sit in the seat you are assigned to. End of story. How is this even a point of conflict? Yea, let's let this guy just do whatever he wants and sleep across an entire row just because. No, you follow the rules that are set.
 

Euphor!a

Banned
Nah you got it twisted. Or I wasn't precise enough with "policing". I figured that implied "overly aggressive" but apparently not. Obviously there are reasons to assign seats. But once those reasons are moot (e.g. everyone is boarded smoothly, opportunities to up-sell have passed, etc), let shit slide.

People taking they eyes off the prize. The purpose of seat assigning and enforcing assignments is to prevent conflict during boarding. But here, sleepydude broke the rules and waking him up and forcing him into his seat is a conflict. Let these folks move, and that conflict's averted and everything just carries on. Instead, pick a fight with them over a thing that doesn't matter and create a conflict. Just dumb prioritization, chasing letter of the "law" instead of the spirit.

No, you have it twisted. The purpose of seating assignments is not solely to avoid conflict when boarding, there are actually plenty of them. Some have already been brought up by others in this thread and there are sure to be many more that haven't.

You bought specific seats, you sit in your specific seat, that is the end of it. And I am pretty sure your last sentence doesn't even mean anything you just thought it sounded good or something?
 
Nah you got it twisted. Or I wasn't precise enough with "policing". I figured that implied "overly aggressive" but apparently not. Obviously there are reasons to assign seats. But once those reasons are moot (e.g. everyone is boarded smoothly, opportunities to up-sell have passed, etc), let shit slide.

People taking they eyes off the prize. The purpose of seat assigning and enforcing assignments is to prevent conflict during boarding. But here, sleepydude broke the rules and waking him up and forcing him into his seat is a conflict. Let these folks move, and that conflict's averted and everything just carries on. Instead, pick a fight with them over a thing that doesn't matter and create a conflict. Just dumb prioritization, chasing letter of the "law" instead of the spirit.
Then you just make the assumption the staff was overly aggressive. Sounds to me the passengers refused to just take their seats and demanded an upgrade, so they created the conflict. It doesn't work that way. Asking someone to not be in your seat is also not a conflict.

You buy a seat, you sit in it. Why would you assume you can just take a more expensive seat because it is free? This is not expected in any other situation. I'm not going to demand an upgrade to a better hotel room just because it is free for example.
 

Riddler

Member
If the flight was half empty and the couple wanted an upgrade from economey to economey plus (a super marginal upgrade especially to Costa Rica), United should have been chomping at the bit to accommodate them considering all the bad press.

All these "the couple wanted a handout" posts are missing the Forrest for the trees here.

We're talking maybe a couple hundred bucks that could have been turned into positive press for a married couple

They didn't want to pay the difference. The couple just wants to open a way for a lawsuit.
 

mandiller

Member
This reads like bullshit. Hard to believe the account of the groom. They moved back to their assigned seat and suddenly an air marshal shows up? Righhhhhht.
 
I saw this earlier. I am highly skeptical of their story. Someone was already asleep across their seats when they boarded. Acting like they didn't know what Economy Plus is. Trying to upgrade after you are on the plane. Doesn't make a lot of sense but I suppose it could be true.
 

darscot

Member
I'm just saying I don't think the flight attendants have the ability to make sales or upgrades without higher level approval.

I don't know about United specifically but I have used a lot of airlines and been upgraded many times. If the flight attendant can't do it on United that would be unusual. I have never been asked to pay for it, they just let you take it. Flight attendants do it all the time.
 

Syriel

Member
If someone is in your seat, you tell them to move. You don't go fishing for an upgrade. Can you even upgrade when already seated? How am I paying for the upgrade while on the plane already?

If you're willing to bust out your credit card, the FA can take payment from you then and there.

Probably because there were tons more empty seats so they figured, no biggie, let the dude sleep we'll just sit elsewhere.

This. People don't just sprawl out during boarding. Add the false claim that an Air Marshall was involved and the story starts to sound fishy.

Plus, if they were just moving to open seats, why move to nicer seats? Why not just move to other seats in the same class?

someone will defend this. IMO It's pretty shameful how airlines will let upgrade seats sit empty when there are people on-board who would enjoy the nicer seat.

Why should you get a free upgrade? If you want a nicer seat, pay for it.

Not to mention the fact that the people who did pay for the upgrade will be pissed that other people are just walking up and taking the same thing for free.

Why are flight attendants even policing the economy plus seats tho. They're fucken empty, who cares if someone sits there.

Why should they give away product for free? If anyone can take an upgrade for free, then no one will ever pay for an upgrade.

If you want it, pay for the seat. Part of the reason air service in the US is crap is because everyone wants the lowest fares possible. Race to the bottom that the carriers are all too happy to accomodate.

I'm just saying I don't think the flight attendants have the ability to make sales or upgrades without higher level approval.

They do. UA FAs can take payment from you on-board for the upgrade. Though if it is early enough in the boarding process they'll tell you to go see the GA, because the GA can sell the upgrade cheaper than the FA can.
 
I'm just saying I don't think the flight attendants have the ability to make sales or upgrades without higher level approval.

Right but if nobody was complaining why even make it an issue. Once an attendeant makes it an issue, somone with authority to make the decision still went with, "pull em off"

The couple was clearly freeeloading. I'm just saying the company could let some freeloading slide for some good PR is all

If the story is complete fabrication and the flight was full, United action makes more sense
 

Euphor!a

Banned
That's why the middle guy never moves to the aisle when the aisle guy doesn't show up. He just has elbow-fights with window guy all flight long.

C'mon man, just stop. You're making these weird interpretations of posts to try and wiggle yourself out of this stupid hole you've made for yourself.
 

Brakke

Banned
Part of the reason air service in the US is crap is because everyone wants the lowest fares possible. Race to the bottom that the carriers are all too happy to accomodate.

But... of course everyone wants the lowest fare possible. People chasing lower prices is a feature of capitalism, not a bug. If that creates an untenable market then we should nationalize air travel. That's a pretty different conversation tho.

C'mon man, just stop. You're making these weird interpretations of posts to try and wiggle yourself out of this stupid hole you've made for yourself.

You've been misinterpreting my posts all along in an attempt to start a fight so ¯_(ツ)_/¯.

Least I never went aggro or called you idiotic. Really don't get why you're taking this so personal. Was your uncle killed by someone moving seats or something?
 

Dhx

Member
Nah you got it twisted. Or I wasn't precise enough with "policing". I figured that implied "overly aggressive" but apparently not. Obviously there are reasons to assign seats. But once those reasons are moot (e.g. everyone is boarded smoothly, opportunities to up-sell have passed, etc), let shit slide.

People taking they eyes off the prize. The purpose of seat assigning and enforcing assignments is to prevent conflict during boarding. But here, sleepydude broke the rules and waking him up and forcing him into his seat is a conflict. Let these folks move, and that conflict's averted and everything just carries on. Instead, pick a fight with them over a thing that doesn't matter and create a conflict. Just dumb prioritization, chasing letter of the "law" instead of the spirit.

For one, you are taking their story at face value. If sleepydude does not exist, do you hold the same opinion? Secondly, if you allow people to move into more expensive seats on their own and without an approved upgrade, you destroy the luxury value of those seats. Try moving behind home plate at a baseball game sometime just because the millionaires didn't show up that day. The flight attendants double are also ushers on a plane.
 

Syriel

Member
But... of course everyone wants the lowest fare possible. People chasing lower prices is a feature of capitalism, not a bug. If that creates an untenable market then we should nationalize air travel. That's a pretty different conversation tho.

It's a matter of what the public wants.

It's either cheap, no frills service, or full service at a cost.

Either is a valid answer, but those who complain about the lack of full service at bargain basement prices aren't being intellectually honest.

No, you're not going to get French Laundry service at Denny's and whining about it just looks petty.

That seems to be the situation here. These folks paid for the cheap seats. They got the cheap seats. They're whining because they didn't get premium service and a free upgrade.
 

99Luffy

Banned
Right but if nobody was complaining why even make it an issue. Once an attendeant makes it an issue, somone with authority to make the decision still went with, "pull em off"

The couple was clearly freeeloading. I'm just saying the company could let some freeloading slide for some good PR is all

If the story is complete fabrication and the flight was full, United action makes more sense
What if other passengers complain that they should get an economy plus seat too? The plane was half full.
What do you do now mr. Customer service?
 

rpmurphy

Member
Not to say that the story isn't fishy but Economy vs Economy Plus fukken lmao. There's hardly a difference between those seats, so who gives a shit if the plane's half empty and people in the economy cabin spread apart? Any airline that's that anal about economy seat assignments should rightly get mocked relentlessly.
 

PAULINK

I microwave steaks.
Not to say that the story isn't fishy but Economy vs Economy Plus fukken lmao. There's hardly a difference between those seats, so who gives a shit if the plane's half empty and people in the economy cabin spread apart? Any airline that's that anal about economy seat assignments should rightly get mocked relentlessly.

Rules are rules. Only appropriate to move if you ask, not move first and then get kicked off the plane later.
 
This story actually improves my opinion of United. I guess everyone wants to pile on, though, so whatever. Pretty sure this is only a story though, because of last weeks debacle.
 

ColdPizza

Banned
If the flight was half empty and the couple wanted an upgrade from economey to economey plus (a super marginal upgrade especially to Costa Rica), United should have been chomping at the bit to accommodate them considering all the bad press.

All these "the couple wanted a handout" posts are missing the Forrest for the trees here.

We're talking maybe a couple hundred bucks that could have been turned into positive press for a married couple

They wouldn't have contacted the media for a measly extra few inches of legroom.
 

Euphor!a

Banned
You've been misinterpreting my posts all along in an attempt to start a fight so ¯_(ツ)_/¯.

Least I never went aggro or called you idiotic. Really don't get why you're taking this so personal. Was your uncle killed by someone moving seats or something?

No one misinterpreted your post, you said something dumb and then constructed this weird argument to somehow justify it but it was still just as dumb.
 
They absolutely have to control the message here. Now anybody who has a bad experience is going to amplify it on social media and lazy reporters/bloggers are going to report on it.
 

Timeaisis

Member
To be fair, sounds like the US Marshall instead of United. But it's hard to say. Doesn't really paint a clear picture. Don't want to defend this awful airline, but piling on isn't helping anyone.
 
No, you have it twisted. The purpose of seating assignments is not solely to avoid conflict when boarding, there are actually plenty of them. Some have already been brought up by others in this thread and there are sure to be many more that haven't.

You bought specific seats, you sit in your specific seat, that is the end of it. And I am pretty sure your last sentence doesn't even mean anything you just thought it sounded good or something?

Wait you've never switched seats with someone when you weren't able to get a seat next to the people you're traveling with? Or when you wanted an aisle seat and the person there doesn't give a shit?
 

Gandara

Member
I had the same thing happen on a United flight. Plane was half empty but want to change to a different seat but didn't realize it was one of those economy plus seat and was asked to return to my original seat. I rarely fly them but when ever I do the people working appear very rude. I typically fly Virgin or Southwest as their customer service is far better. In my 20+ years of flying, I've never liked flying with United. But this current story seems a little over exaggerated compared to what happen on the other flight which did deserve the media attention. Outside of the leg room I can't recall if there are other perks like the choices in entertainment.
 

Sunster

Member
To be fair, sounds like the US Marshall instead of United. But it's hard to say. Doesn't really paint a clear picture. Don't want to defend this awful airline, but piling on isn't helping anyone.

The piling on seems to be on the couple. This thread might as well be titled, "Horrid Couple Tries to SCAM United"
 

danm999

Member
No, you have it twisted. The purpose of seating assignments is not solely to avoid conflict when boarding, there are actually plenty of them. Some have already been brought up by others in this thread and there are sure to be many more that haven't.

You bought specific seats, you sit in your specific seat, that is the end of it. And I am pretty sure your last sentence doesn't even mean anything you just thought it sounded good or something?

I guess it varies from airline to airline. I've been on flights where the flight attendant has told me I can grab a row of seats at the back of the plane if I want to stretch out and sleep.
 

Euphor!a

Banned
Wait you've never switched seats with someone when you weren't able to get a seat next to the people you're traveling with? Or when you wanted an aisle seat and the person there doesn't give a shit?

I guess it varies from airline to airline. I've been on flights where the flight attendant has told me I can grab a row of seats at the back of the plane if I want to stretch out and sleep.

I feel like you guys are missing the point. It is not that it is not possible to move seats under any circumstances. Yes, you can talk to a flight attendant and ask to move for x reason. But that's the point, you are assigned a seat for a reason and if you want to move you should talk to the flight attendant before you just sit wherever you feel like it.
 

noquarter

Member
Nah you got it twisted. Or I wasn't precise enough with "policing". I figured that implied "overly aggressive" but apparently not. Obviously there are reasons to assign seats. But once those reasons are moot (e.g. everyone is boarded smoothly, opportunities to up-sell have passed, etc), let shit slide.

People taking they eyes off the prize. The purpose of seat assigning and enforcing assignments is to prevent conflict during boarding. But here, sleepydude broke the rules and waking him up and forcing him into his seat is a conflict. Let these folks move, and that conflict's averted and everything just carries on. Instead, pick a fight with them over a thing that doesn't matter and create a conflict. Just dumb prioritization, chasing letter of the "law" instead of the spirit.
There is actually more reasons to seating assignment than just what you are saying, but even if there weren't, you still need to sit where you purchased your ticket for. You bought the ticket and had the option to sit in any of those seats before hand, especially on a major carrier.

The flights I have been on that aren't all full will occasionally have the flight attendants offer people to sit in other spots. And every time I've seen it happen is at the attendants discretion. They might find the dude that is scrunched between two others and offer him to move, they might find the person who looks nervous and see of they want to move. They will offer it.

Even in this instance, if someone was laying in there seats, the attendant would probably ask him if he wanted to move since it is easier to move one person than two. Or maybe the attendant would have asked them of they would like to sit up there if they weren't trying to be slick.
 

Brandon F

Well congratulations! You got yourself caught!
I bet you money these guys thought they could make use of the recent bad publicity to get themselves a free upgrade.

And I genuinely wonder how "compliant" they where when they were told to return.

My first thought reading that statement as well. Isolating this case from the other stories, there is no motive in the statement for such an extreme action as a US Marshal to become involved if this couple truly were peacefully complicit in returning to their seats.

Jury needs more input on this one.
 
I feel like you guys are missing the point. It is not that it is not possible to move seats under any circumstances. Yes, you can talk to a flight attendant and ask to move for x reason. But that's the point, you are assigned a seat for a reason and if you want to move you should talk to the flight attendant before you just sit wherever you feel like it.

I never asked the flight attendant anything in the examples I gave.
 
I always kind of thought that assigned seats were something to do with if the plane crashes - thinking about it though, that's stupid.

I just got back (to the UK) from 3 weeks in Australia, flying via Vancouver with Air Canada ('Oh, you went the other way round?' - yes, yes, we did)

On the way out, on the Vancouver to Brisbane leg there were only 60 people on the whole plane. When everyone checked in, the woman behind the desk was like, 'You want a row to yourself?' - and changed everyone's seats so they got a row to lie on each.

When we got on, the flight attendants said, 'sit in your seats for take off and landing, but otherwise do whatever you want'.
 
The extra details coming out makes this sound suspect.

United is a crappy airline, but their reputation does not entitle you to free upgrades. You're not a child, if you have an assigned seat on the flight, sit there.
 

Wellington

BAAAALLLINNN'
OK let's be clear:

-ZERO percent chance someone is sleeping across three seats during boarding and prior to takeoff. FAs monitor boarding pretty closely and would have seen them try to get to their seats and would have tried to fix it.

-The guy would have had to be upright and strapped in for take off as FAA regulations dictate.

-As has been mentioned, if they wanted to get upgraded to premium economy they could have asked at the gate. I am a tall guy and ask before every flight and I get a seat every time there is one available.

-The FAs and captains are the judge/jury on a plane. What they say goes.
 
-As has been mentioned, if they wanted to get upgraded to premium economy they could have asked at the gate. I am a tall guy and ask before every flight and I get a seat every time there is one available.

-The FAs and captains are the judge/jury on a plane. What they say goes.

Do you ask when checking in or at the gate? Do you have to pay?
 
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