Windows 10 Troubleshooting Thread

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ok can anyone help?

second time in two days after things seem to be running well, after a restart, all W10 apps Start menu, Cortana Action center etc... fail to load.. the just don't load with no error message... just the blue spinning circle


yesterday I did a restore install retaining files and it worked great for about 24 hours until a reboot not shut down, reboot nothing will work.. my surface 3 is fine but my work desktop is critical and now I'm locked out of functions... I can still right click and get to control panel and windows functions


Edit... Installed the cumulative update after behavior started and it did not fix it
 
sangreal said:
Did you do the upgrade before doing the clean install?
Click to expand...

Judging by his previous posts, no.

Dramos said:
How do I rollback to Windows 8.1? During my installation, it said that I won't be able to boot as Windows 8.1 as I believe to have chosen the same partition.
Click to expand...

I didn't catch that when he first responded to my original response. It would appear he did a clean install by installing OVER his existing Win 8.1 partition instead of upgrading. All he can do now is manually reinstall Windows 8.1 or run an OEM factory reset (assuming he has that option) to get back to first-boot Windows 8.1, get all the Windows Updates for 8.1, then do the Win 10 upgrade.
 
Finally fixed the BSOD problems I had. Using BlueScreenViewer, I found out it was a problem with nwify.sys drivers so I had to update my Atheros adapter manually since windows was saying it was updated, but it was using a 2010 version of the driver.
 
DrFurbs said:
Guys I noticed a thing in W10. I use a piece of statistics software that is computationally very intensive.. At least in W7 (MPLUS) during long intensive analysis where I need to leave the PC running.

In W10 I see both of my old duo pprocessor's are being used but at half of their Max speed.

Any ideas?
Click to expand...

Is your computer idle while you are checking? It's a power saving feature to decrease the speed of the cpu while the processor is not under load. (I'm assuming you only checked because you upgraded to the new OS)
 
I installed Windows 10 on a new laptop yesterday. I power on the laptop today and I got a bad system config info error. After hours of restarting I went to a previous state and that allowed my laptop to boot up. Apparently this is a problem seen with Dell Inspirion products but I have not seen a solid way to preventing this from happening again.
 
Not really a troubleshooting question, but after I installed that cumulative update (SR1) my memory usage in the task manager dropped from around 60% to 26%.
Maybe my computer just needed a reset, or maybe the update actually fixed something about that.
 
niunhuiio said:
Not really a troubleshooting question, but after I installed that cumulative update (SR1) my memory usage in the task manager dropped from around 60% to 26%.
Maybe my computer just needed a reset, or maybe the update actually fixed something about that.
Click to expand...

Can you check if this update fixed the System process memory leak? Maybe it did.
 
Megauap said:
Maybe it's more annoying for me because I come from Windows 7 (nevers upgraded to 8 or 8.1). I suppose I will have to adapt...
Click to expand...

Had the same experience, going from 7 to 10, I just didn't like that it appeared at all, but no way to get rid of it from all my searching.
 
The update popup just appeared, and after accepting the contract I postponed the update to the 7th at 10pm because I'd live to wait a bit more (and the 7th was the farthest I could choose, strangely).

This is not going to brute force the update on me right? I'll be able to postpone it again?
 
TronLight said:
The update popup just appeared, and after accepting the contract I postponed the update to the 7th at 10pm because I'd live to wait a bit more (and the 7th was the farthest I could choose, strangely).

This is not going to brute force the update on me right? I'll be able to postpone it again?
Click to expand...

The upgrade will happen on the 7th at 10PM, but one hour before then a 60-minute timer will start and you can reschedule it during those 60 minutes if you want.
 
So I can have a laptop that uses its own display or has WiFi working but not both. Because fuck me apparently.
 
Having lots of issues with sleep mode (and some with shutdown).

Basically I can't wake my computer up from sleep outside of a hard reset. I've run an energy report (powercfg /energy) and only get 1 error which is unrelated. I've also updated all device drivers which seemed to help at first, but eventually brings me back to step 1.

Power options troubleshooting was useless as well.

Anyone know if Microsoft is aware of this? I see plenty of complaints about it on their support forums but they give the same useless advice regarding the power troubleshooting utility

Edit: Just read a few posts above regarding the cumulative update. Didn't know there was one available. I'll see if that helps fix the issue and will report back.
 
dLMN8R said:
The upgrade will happen on the 7th at 10PM, but one hour before then a 60-minute timer will start and you can reschedule it during those 60 minutes if you want.
Click to expand...

will it give me a chance to deny the install? I have a machine that I reserved that I can on longer upgrade at this time and it is downloading now
 
dLMN8R said:
The upgrade will happen on the 7th at 10PM, but one hour before then a 60-minute timer will start and you can reschedule it during those 60 minutes if you want.
Click to expand...

What if my PC is off and I turn it on the day after? I assume it'll ask me if I want to reschedule?
 
I usually have my taskbar so that it only appears when you mouse over it, but sometimes the bar just disappears completely and won't come back up.

Anyone know why?
 
Just wanted to post an issue I had that I spent the afternoon trying to fix in case anyone else encounters it. Did a clean install of W10 instead of upgrading and everything went fine. I have a 128gb SSD, 1TB HD, and a 500gb MyPassport removable drive as my backup.

Playing Dark Souls 2 today and my system hard crashes in the middle. After it reboots, I get the "No operating system found. Please restart". Try a Restore Point, but it still wont boot. Try to repair startup, nothing. Decide to reinstall W10, still nothing.

At this point, I think my SSD is bad, so I disconnect all drives except my 1TB, reinstall W10 on that drive, and it finally boots. I reconnect my removable drive, get back to normal, restart after an update and I'm back to "No operating system found" error. I disconnect my Passport drive, try booting, and I can boot again.

So I reconnect my SSD, reinstall Windows one last time, and now I'm ok. Not sure how a faulty removable drive will stop my PC from booting since there is no OS on that drive, only files, but there you go.
 
NinjaFridge said:
Cross posting from the other thread.
Click to expand...

Short answer: Yes.
Source: I formatted my hard drive a couple days ago after Windows 10 completely borked on me (no image after the boot logo), so I installed 8.1 again with my OEM disc. I let Windows 8.1 install any updates just for good measures and then I upgraded using the Media Tool. The Windows 10 app in the taskbar never showed up again however, but the Media Tool was all I needed. Everything is genuine/activated too.
 
dLMN8R said:
Yep, the 60-minute counter will start the next time you turn on the PC and from there you can reschedule.
Click to expand...

my update was ready to install in WU but I Hid it and it appears to be dormant. I can not upgrade at this time so will that do the trick for now?

Also have updates set to ask me first
 
av2k said:
Can anyone help me with this issue? :3
Click to expand...

Is there any way you can access the command prompt?
If you have a CD/USB with the Windows 10 installation tool on it you can tell your BIOS to boot from that first, and from there you can use tools such as Startup Repair that will let you use commands like bootrec /rebuildbcd
Or if you must, you can use options that can either refresh 10 without losing your personal files or reset 10 completely.
 
WTF did a Windows update today and now I'm stuck at 640x480 resolution.

EDIT: OK I think this has something to do with me having HDMI plugged in to the GPU but not into a second monitor (my tv) so now everything displays fine on my tv but is fucked up on my monitor with displayport.
 
Ok so i open the windows 10 upgrade from win7. It says
reservation : confriemd
Download : Complete
Upgrade: Available

Might not actually be written that way officially in english since im translation from the french updater..

Anyway, i hit "Ok, lets continue"

And it just keeps loading and loading, i left it on for a full day and nothing happened. It says "We are working on it" and shows a loading animation.

hlep?
 
Buggy Loop said:
Ok so i open the windows 10 upgrade from win7. It says
reservation : confriemd
Download : Complete
Upgrade: Available

Might not actually be written that way officially in english since im translation from the french updater..

Anyway, i hit "Ok, lets continue"

And it just keeps loading and loading, i left it on for a full day and nothing happened. It says "We are working on it" and shows a loading animation.

hlep?
Click to expand...
I was actually about to ask the same thing. I just started this and it's been going on for an hour. Should I close and start again?
 
I know it boots directly from Windows, but is the contact support web chat totally legit? They just seem to behave very odd and ask me to install programmes and stuff, makes me nervous.
 
So I have Windows 7 installed on a 64GB SSD, with a 1TB normal HD as well.

I've got a 500GB SSD now (Not even opened) and basically want to move my 64GB SSD onto that or basically just move over to it with the minimum of fuss, and install Windows 10 as my 64GB SSD basically has no space left on it :(

What's the easiest way to do this? Literally just cut & Paste it over?
 
Still can't upgrade. I'm stuck on the "Thank you for reserving your free upgrade", so I decided to do the CMD prompt command to force it to download. It gets as far as preparing installation to error out. I've even gone in and wiped out the Windows Download folder and tried again, but it errors out every time.

The icon still says that stupid thank you message!
 
teacupcopter said:
So I have Windows 7 installed on a 64GB SSD, with a 1TB normal HD as well.

I've got a 500GB SSD now (Not even opened) and basically want to move my 64GB SSD onto that or basically just move over to it with the minimum of fuss, and install Windows 10 as my 64GB SSD basically has no space left on it :(

What's the easiest way to do this? Literally just cut & Paste it over?
Click to expand...

You can't cut & Paste your existing os over to new drive you either need to re-install win7 on the 500gb dive and then upgrade to 10 or re-image the drive then upgrade to 10. Typically the manufacture of drive will provide you with free software to do this; something like Acronis True Image check their website.

Samus4145 said:
Still can't upgrade. I'm stuck on the "Thank you for reserving your free upgrade", so I decided to do the CMD prompt command to force it to download. It gets as far as preparing installation to error out. I've even gone in and wiped out the Windows Download folder and tried again, but it errors out every time.

The icon still says that stupid thank you message!
Click to expand...

Have you tried downloading the media creation tool from Microsoft and upgrade using that?
 
niunhuiio said:
Is there any way you can access the command prompt?
If you have a CD/USB with the Windows 10 installation tool on it you can tell your BIOS to boot from that first, and from there you can use tools such as Startup Repair that will let you use commands like bootrec /rebuildbcd
Or if you must, you can use options that can either refresh 10 without losing your personal files or reset 10 completely.
Click to expand...

I've done bootrec /rebuildbcd with no luck from start up repair. I get the same error again and unfortunately, my windows 7 key doesn't work for some odd reason when I try to boot it from my usb drive during set up. If I boot it from the very beginning, will it still ask for my cd key?
 
So, I've got the notification to update for Windows 10. I click upgrade and it apparently installs Windows 10. But after it finished, it restarted and I was still on Windows 7. Anyone have any idea of what is wrong?
 
Buggy Loop said:
Ok so i open the windows 10 upgrade from win7. It says
reservation : confriemd
Download : Complete
Upgrade: Available

Might not actually be written that way officially in english since im translation from the french updater..

Anyway, i hit "Ok, lets continue"

And it just keeps loading and loading, i left it on for a full day and nothing happened. It says "We are working on it" and shows a loading animation.

hlep?
Click to expand...
Update: I went to Windows Update and started the process through there. Looks like I am getting places!
 
apparently i don't have a basic image viewer?

maybe when i turned off all the spying shit, i might have nixed a basic image viewer from MS...
 
Have a 5.1 setup, but after the upgrade my computer doesn't like the rear speakers. They work only if I put it into 7.1 mode, in which case it thinks they are rear speakers. Found a Realtek Windows 10 driver, didn't seem to help.
 
Been using Edge for the last few days just to see how performance is and I gotta say I really like it. It boots super fast and looks clean. Despite not having ad blocker and a few other add on's, I like it very much. If I had a Surface Pro 3 or other similar tablet device, I'd probably switch to it full time.
 
Got Windows 10, no sound, Microsoft replaced my drivers with some shit by VIA Technologies. No Sound. Nvidia HD Audio Drivers have disappeared off the face of the earth. assistance?
 
teacupcopter said:
So I have Windows 7 installed on a 64GB SSD, with a 1TB normal HD as well.

I've got a 500GB SSD now (Not even opened) and basically want to move my 64GB SSD onto that or basically just move over to it with the minimum of fuss, and install Windows 10 as my 64GB SSD basically has no space left on it :(

What's the easiest way to do this? Literally just cut & Paste it over?
Click to expand...

If the SSD you bought is a Samsung, they provide a tool that clones your old drive on to the new SSD.

If not a Samsung SSD then maybe the OEM has their own utility?
 
Question. I upgraded Windows 8 to Windows 10. Now I want to install Windows 8 to dual boot. It's been said that when you do this, you should install the older operating system first, then the newer. But I would rather avoid this... I don't want to mess with my Windows 10 right now. I just want W8 so I can run some non-essential programs. Is it safe to try installing W8 anyway? Has anybody done this without anything screwy happening?
 
After upgrading to Windows 10 I cannot get The Witcher 3 to run over 45fps. This is with a 980Ti. The frame rate in game is set to unlimited, v-sync is off, and the framerate is not limited within the nVidia control panel either. I have no issue with any other games.

Does anyone have any idea what the issue could be? It's quite frustrating.

edit: This occurs regardless if I'm in Borderless Windowed or Fullscreen.
 
teacupcopter said:
So I have Windows 7 installed on a 64GB SSD, with a 1TB normal HD as well.

I've got a 500GB SSD now (Not even opened) and basically want to move my 64GB SSD onto that or basically just move over to it with the minimum of fuss, and install Windows 10 as my 64GB SSD basically has no space left on it :(

What's the easiest way to do this? Literally just cut & Paste it over?
Click to expand...

do you want to keep your apps,etc installed or clean installed? if the former, use a cloning tool and then upgrade. If the latter, upgrade and then put the new drive in and format it during install

I did the latter and it was a bit of a pain but I eventually got it upgraged

Oh, but you still have to do the upgrade first on the existing drive either way. It only takes like 3gb. I used a 4gb flash drive
 
revolverjgw said:
Question. I upgraded Windows 8 to Windows 10. Now I want to install Windows 8 to dual boot. It's been said that when you do this, you should install the older operating system first, then the newer. But I would rather avoid this... I don't want to mess with my Windows 10 right now. I just want W8 so I can run some non-essential programs. Is it safe to try installing W8 anyway? Has anybody done this without anything screwy happening?
Click to expand...

run windows 8 as a .vhd

http://blogs.technet.com/b/haroldwong/archive/2012/08/18/how-to-create-windows-8-vhd-for-boot-to-vhd-using-simple-easy-to-follow-steps.aspx
 
CrazedProfessional said:
Got Windows 10, no sound, Microsoft replaced my drivers with some shit by VIA Technologies. No Sound. Nvidia HD Audio Drivers have disappeared off the face of the earth. assistance?
Click to expand...

After looking around, everything you listed including the Audio Drivers should work if you manually install the correct drivers here.

av2k said:
I've done bootrec /rebuildbcd with no luck from start up repair. I get the same error again and unfortunately, my windows 7 key doesn't work for some odd reason when I try to boot it from my usb drive during set up. If I boot it from the very beginning, will it still ask for my cd key?
Click to expand...

If you are using Windows 7 boot media, it *should* work, as my 8.1 key worked when I booted using an OEM builder disc in my attempts to overwrite Windows 10. If you are using Windows 10 media, your 7 key won't work because your 7 key was more or less a "ticket" for getting your 10 licence. 7 keys won't work with 10's installation setup if that was what you were asking, you'd have to start from 7 again, or if you still have the ability to, reset or refresh 10

The Sarcastic Dude said:
So, I've got the notification to update for Windows 10. I click upgrade and it apparently installs Windows 10. But after it finished, it restarted and I was still on Windows 7. Anyone have any idea of what is wrong?
Click to expand...

Did you get any of these errors? MY guess is that at some point it said "Error: We couldn't complete the updates. Undoing changes. Don't turn off your computer." and in that situation you might have to call MS

RockTurtle said:
apparently i don't have a basic image viewer?

maybe when i turned off all the spying shit, i might have nixed a basic image viewer from MS...
Click to expand...

Windows Photo Viewer works fine over here, but apparently it's disabled for some. There is a setting in Winaero Tweaker that can fix that.
 
Miles X said:
I know it boots directly from Windows, but is the contact support web chat totally legit? They just seem to behave very odd and ask me to install programmes and stuff, makes me nervous.
Click to expand...

It should be; I've clicked on it before and it actually leads into the support section of Microsoft's page but I'd always recommend phone calls over web-based support

prophecy0 said:
After upgrading to Windows 10 I cannot get The Witcher 3 to run over 45fps. This is with a 980Ti. The frame rate in game is set to unlimited, v-sync is off, and the framerate is not limited within the nVidia control panel either. I have no issue with any other games.

Does anyone have any idea what the issue could be? It's quite frustrating.

edit: This occurs regardless if I'm in Borderless Windowed or Fullscreen.
Click to expand...

Maybe Game DVR is set to record in the background? You can open the Xbox app to inspect.
 
Sleep is still broken. :( At least the update appears to have fixed email notifications.

Does anyone else have the "Safely Remove Hardware and Eject Media" icon in the taskbar, even though there's nothing like a USB stick, external hdd, etc. plugged in? Not a big deal but it's annoying me. If I click on the icon it just shows "Open Devices and Printers" and three dots (...) under that. Clicking on the three dots does nothing.
 
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