I'm no casual. I've actually wanted to buy this game from the day it was announced, as I'm addicted to anything steampunk. I have no problem with the length, or the gameplay, or the QTEs. My only problem and the reason why I'm not going to buy it is the black bars.
The only exception I would EVER make is if the story is actually good (REALLY good), as story would sway me on any game, from any developer (even Ubisoft, a major I've grown to extremely despise). I'm interested in anything positive I can hear about the game, but if they get asked a question and they give a reply which sounds like an evasion and a justification, then this can only make me suspicious and diffident.
I wanted to play Shadow of Mordor from day one, but I have always considered a mistake on Warner Bros part to not directly dispute the bullshit thrown at them by Ubisoft.
I love Destiny but I think that trying to control the community with weekly updates is the biggest mistake they have made. Even bigger than the grimoire card app or the butchery of the story/missions.
There's plenty of problems with the way developers nowadays handle PR. In this case, I find that their strategy was a mistake. As sensible as Weerasuriya acknowledgements are, they are still evasive and roundabout: an honest, direct answer would have made them look more confident in their product.