MrNyarlathotep
Banned
Except in the UK, where it was back to "mystery force cock-blocking UK and only UK steam releases" again.
You now can get Refunds on Steam
- Thread starter dex3108
- Start date
Except in the UK, where it was back to "mystery force cock-blocking UK and only UK steam releases" again.
GoodMorningPluto
Member
Great news. Though given the nature of steam sales (hoarding tons of games and then playing them months later) it won't be that much of use with 14 days restriction.
BaronMonstro
Member
Really this should have happened ages ago, but glad it's finally here. Seems a fair enough system.
J
Jotamide
Unconfirmed Member
And it only took them 10 years!
FonkyByNature
Member
It would be great if Sony did this too. I would have returned a couple of games for sure !
Well it is from some of the posts around places like reddit (if they can be believed). Takes 5 mins to have the full refund done to your original payment method. This particular system shouldn't be too hard to automate since Steam already tracks the play time, date of purchase for the game / dlc and time used since, VAC bans and more. They'll probably track number and frequency of refunds to determine abuse, but it seems likely that they are not going to really care about any reason you put down.
alexandros
Banned
Absolutely fantastic news. Maybe this will convince developers to stop releasing broken games at launch.
Darkroronoa
Member
D
Deleted member 17706
Unconfirmed Member
Wow, that sounds like a really good system. Wasn't really expecting this.
Matthaeus92
Neo Member
Will they refund my copy of Brink? Someone please refund my copy of Brink. Please.
Dreams-Visions
Member
Very nice.
Well, EA has "downgraded" its Origin performance metric from total number of accounts to total number of installs (i.e. downloads). I've no doubt that Origin's growth has not been in line with expectations despite EA's games always flying up the Top Sellers list on Steam when they're featured deals and so eventually it is going to realise that maybe having its more recent releases on Steam isn't a bad thing. The rumour back when EA left Steam behind was that it had demanded a larger cut of sales because of Valve's revised policy on DLC availability (a policy that didn't even apply to the games EA pulled, as a matter of fact), but I think said policy has since been ditched -- there's now a "DLCIsAvailableOnStore" flag for DLC apps and I know that buying Subnautica from the dev's site earned you a special skin that cannot be bought on Steam itself.
MrNyarlathotep
Banned
Neverforget
Member
I usually buy games I really really want and know for fact that they have almost no issues, but getting a refund just in case is amazing!
Imagine if you buy an early access or a day one released game and it turns out to not be to your liking, you just ask for a refund and bam! done!
Imagine if you buy an early access or a day one released game and it turns out to not be to your liking, you just ask for a refund and bam! done!
Effigenius
Member
Am I correct it recalling that you can't even officially get refunds on digital pre orders on console when the game hasn't released yet? This new policy makes them look even worse.
That's essentially what this program is really, in fact it's better (from a publisher's perspective) Its a demo program only for the people who could actually buy the game if they want to/forget to return it.
That's essentially what this program is really, in fact it's better (from a publisher's perspective) Its a demo program only for the people who could actually buy the game if they want to/forget to return it.
The death of short games.
I know it stems from a good intention, but in practice this new policy is terrible: play that cool 1h game once then get a refund.
It fucks up the devs who release small-size games. As a short-game lover, this is fucking horrible, I want them to be viable.
I know it stems from a good intention, but in practice this new policy is terrible: play that cool 1h game once then get a refund.
It fucks up the devs who release small-size games. As a short-game lover, this is fucking horrible, I want them to be viable.
biglittleps
Member
I agree, this will not do good for developers as many gamers can take advantage of this for small games or just to try every game like a demo for 2 hours and ask refund. This will force developers to push content behind DLC and microtransations more or F2P.
If a game can't be profitable with demos, good riddance.
People will get the chance to return misleading products, broken games, shitty ports and ripoffs. Sounds perfectly fine to me.
Requested a refund on Mortal Kombat X, only took me an hour to get a reply
(My playtime is 1h:30, not 53s)
I said damn.....
The FAQ states in no uncertain terms that those found to be abusing the system for the sake of using it as a de facto trial service will be blacklisted. Also, as I said in the Steam thread, Valve pays out monthly and people have always been able to request refunds on pre-orders, so I don't think this revamped refund policy actually required much of a change in the way Valve handles publisher payments.
flaxknuckles
Member
Goodbye to publishers putting their games on Steam if they are forced to make demos. There are many other digital distribution services.
Yeah, my theory behind what happened is that either an Ubi employee was supposed to take the games down from the UK store specifically (they were available in the UK prior) but accidentally yanked them across the board or said employee misunderstood the directive and intentionally -- but no less mistakenly -- pulled them worldwide.
Mithos
Member
Yeah but not for me since in theory my next X number of games I get I might want to refund them all, but that could end the ability to get refunds in the future because it's "to many refunds done", so a DEMO that can not influence any negative effect to me or my account might have been better for me as a customer.
Crimsonclaw111
Member
I still have to go through Steam support though?
Is this a fully automated process though? Could get embarrassing if you keep having to ask an advisor
The great thing about this is that it will make developers have to think more about the quality of their releases, if it's this easy for unhappy customers to get a refund.
So I can purchase anything I want, play it for less than 2 hours and request a refund after?
yes, but if you abuse it they probably will lock out your ability to get refunds or something
Technically, yes, but it's going to be obvious to Valve if you're abusing the system for the purpose of trying out a game for free. From the link in the OP:
only if you are not in the 14 day period. Otherwise its automatic
Till you get blacklisted for abuse - sure!
Diablohead
Member
Oh hey maybe I can get a £15 refund on that racing game I bought last summer which requires DX11, and I don't have that.
family_guy
Member
Oh no. The two customer service reps will have even less time to respond to requests now.