Living Proof
Member
Attention those who pricematched at Best Buy in January!
A lot of you will remember Wal-Mart had some errors on their website last winter that made a bunch of games significantly cheaper than full price. They eventually honored the mistakes and many of us were successful in price matching via Best Buy.
Well, I went to pick my order of the game up today, and they said it wasn't ready because their system said the game hadn't released yet. After exactly one hour and five minutes of waiting for them to figure out what the fuck was going on (while half a dozen other people successfully picked their copies up), they eventually cancelled the order.
The manager was nice enough to give me it for $40.88 as originally, but would not apply my GCU discount-- no problem, I realize it's one or the other. However, she also specifically said I would not be getting my 500 points ($10 bonus) because the original pre-order was cancelled and this new purchase was not a pre-order.
What the fuck? Did this happen to anyone else? I didn't ask them to cancel anything and can't understand why they couldn't just grab one of the 40 extra copies of the game they had to fulfill my order instead of just cancelling it.
I'm really pretty pissed off, and I know I'm irreparably fucked on this whole thing considering Best Buy's abhorrent customer service. For the record, I ordered nine games during that pre-order and this is, so far, the only issue I've had.
Sorry if this has already been discussed; just got in my car and felt like venting.
A lot of you will remember Wal-Mart had some errors on their website last winter that made a bunch of games significantly cheaper than full price. They eventually honored the mistakes and many of us were successful in price matching via Best Buy.
Well, I went to pick my order of the game up today, and they said it wasn't ready because their system said the game hadn't released yet. After exactly one hour and five minutes of waiting for them to figure out what the fuck was going on (while half a dozen other people successfully picked their copies up), they eventually cancelled the order.
The manager was nice enough to give me it for $40.88 as originally, but would not apply my GCU discount-- no problem, I realize it's one or the other. However, she also specifically said I would not be getting my 500 points ($10 bonus) because the original pre-order was cancelled and this new purchase was not a pre-order.
What the fuck? Did this happen to anyone else? I didn't ask them to cancel anything and can't understand why they couldn't just grab one of the 40 extra copies of the game they had to fulfill my order instead of just cancelling it.
I'm really pretty pissed off, and I know I'm irreparably fucked on this whole thing considering Best Buy's abhorrent customer service. For the record, I ordered nine games during that pre-order and this is, so far, the only issue I've had.
Sorry if this has already been discussed; just got in my car and felt like venting.