Wouldn't be surprised if he hid them under his desk.
When the Animal Crossing XL Bundle launched, I preordered one for in-store pickup, got the notice that it was ready for pickup, and when I got there, they couldn't find it.
I waited at the counter for 30 mins, and as a last ditch effort, the supervisor started checking desks, and found it hidden under the manager's desk. They apologized and promised the manager would be repremanded. No discount or anything for my wasted time.
It was such an awkward and unprofessional experience, that I've never bought from Fry's again.
Manager should be fired for that.