I haven't heard their side of the story yet, and I think it's still too early. I can't really give an estimate on when I think would be the appropriate time, either, so you've got me there. I'll admit that I'm a bit lenient when I've been presented with nothing but a positive image of the studio and Sean Murray himself; generally when I get a glimpse into the life of a developer that isn't some heavily-produced marketing piece it never really seems like one of a salesman or con artist or anything like that.
You see folks show up in places like on a Giant Bomb broadcast and they seem nice, relatable people for the most part, and I mean I don't see anyone eyeing a PR Agent off-set or anything like that so I assume that I'm seeing that person in a somewhat relaxed state. I know personally that software development, especially game development is a huge beast and sometimes things just don't come together in time or things change and unfortunately the secrecy in the gaming industry is a huge negative to the player who purchases these products. I believe that people are right to ask for answers, but at the end of the day these are also people with lives (on both sides!) and they're doing a job. In this specific instance these people at Hello Games seem pretty dedicated and passionate about their game. I've watched the development of this game over time and I've seen their setbacks, and sure all that factors into my view of them.
But in the end they are human beings that I think deserve a bit of respect for the effort they've put into this game. A lot of the effort is shown in the final product, right now its a small portion of it that is missing and players are choosing to focus on this part and just hurl accusations immediately.
I think the backlash they are receiving now is warranted should they come out and say the feature is cut regardless of some NDA. But out of the respect of everyone's time is it so misguided to ask that we get to that moment naturally through escalation rather than throw out any semblance of decency and dignity immediately upon finding out that feature X is missing in a game filled with features?
Moreover I think it is certainly a fair question to ask people are so caught up in the multiplayer aspect what their intents and desires were with that feature, because it is very possible due to what we've read and what we can glean from purposely vague responses that the included feature just wouldn't stack up anyway. Being more civil about the issue in this manner would certain gain more favor with those doing the coding to maybe include that feature over shaming them.