I don't know why so many people look up to her, I guess they think if they are nice enough they'll get a kiss on the cheek before bed lol. She makes it sound like a company trying to remain profitable is wrong lol the whole mindset that just because game pass has a lot of things on it that it makes it great, has she looked at the majority of games on the service? MS has hardly put out any AAA games since it launched. It's mostly back catalog 3rd party X1 games with a ton of 360 games and some OG xbox games to fluff the numbers. Give it a few years and if MS puts out several great AAA games on a yearly basis it'll be something worth looking at but right now I have no interest in it at all, I paid my $2.00 to play Gears 5 and almost felt cheated because I hated the campaign lol.
If she wants to talk consumer friendly let's talk about MS being the first console maker to charge for online play which opened the door for others to do it, let's talk about taking away the option to do a 1 year XBLG sub for $60 and making you do a $180 GPU annual purchase instead, let's talk about needing a gold account to play free to play MP games. This isn't consumer friendly it's MS trying to get people to sign up for a monthly fee, they'll bring money in even if they put nothing new out etc.