Grizzled Ghost
Member
Consumers can't afford lobbyists, unfortunately
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UK PSN account permanently suspended? Help?
- Thread starter Forth
- Start date
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Consumers can't afford lobbyists, unfortunately
Tommi84
Member
you would not be able to acrmtivate EU key on US account.
How many account do you have on your console?
Exactly, digitally owned content is holding us to ransom simply because they control the narrative throughout constantly changing terms and conditions.
We brought this on ourselves by buying into the convenience and I'm a guilty as I can be because I would have championed it too.
Honestly if it's not available physically in the future then personally I won't be buying it.
I now see why PlayStation want you to verify the detachable disc drive on PS5.
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I'm a UK resident with a UK account with only one account, it's the same account I've held since March 23rd 2007.
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Kerotan
Member
What were the biggest discounts you could get on CDKEYS for PSN credit?
Not much, a £50 top-up for £45.99.
I always calculated how much I wanted to top-up and then would stack the different top-up cards to meet that amount.
Kerotan
Member
Why would you even risk it from CDKEYS for such a small discount.
Shockwave_Fox
Member
Ive bought discounted PSN gift cards from Shopto before with no issue - whats the difference with CDKeys?
A discount is always a discount. If I stacked top-cards for £100 and managed to get them for £85 that's still a £15 saving.
I just did not realise I was doing something that broke PlayStation terms and conditions.
I still don't understand how it's broken their policies.
I've always been under the impression that CDKEYS are legit, it's not as if they're selling £50 wallet top-up codes for £20, and I've never heard of anyone's account being compromised because of them.
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demigod
Member
They will ban you for doing chargebacks on their store, no different from whoever bought it from them and resold to you on cdkeys. They get hit with chargeback fees.
I've never done a chargeback, I've asked for some refunds but I've never asked for a refund on anything I've downloaded.
I initially thought the permanent suspension could have been a mistaken chargeback even though I didn't do one and the website link takes me to a page were it states there's no outstanding balance on the account.
When processing a refund they have access to that data on my account and can tell if the item has been accessed and downloaded, they won't even refund an item when a download even starts and you never finished the download.
If they process a valid refund the credit just goes back into your PSN Wallet if you used top-up cards.
These are the two images I get if I try to fix a chargeback if there was one:
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Thebonehead
Gold Member
Send your story to Watchdog - Watchdog - Send - BBC
www.bbc.co.uk
Also get the contact details of major gaming websites and spam them.
Don't forget to mention you're not alone in this boat and had happened to others.
See if you can find others and get together to share the details with outlets
demigod
Member
I meant the keys you bought on cdkeys, someone did a chargeback on Sony, hence why your account got flagged as fraudulent.I've never done a chargeback, I've asked for some refunds but I've never asked for a refund on anything I've downloaded.
I initially thought the permanent suspension could have been a mistaken chargeback even though I didn't do one and the website link takes me to a page were it states there's no outstanding balance on the account.
When processing a refund they have access to that data on my account and can tell if the item has been accessed and downloaded, they won't even refund an item when a download even starts and you never finished the download.
If they process a valid refund the credit just goes back into your PSN Wallet if you used top-up cards.
These are the two images I get if I try to fix a chargeback if there was one:
Thanks and that's the only reason I can think of too. But then PlayStation should be more elaborate with their details of the fraud charge and give me a reasonable chance of fixing that.
If a top-up key was filed with a chargeback then why not explain to be what's happened and I could even take this up with CDKEYS?
Much appreciated, I have contacted Watchdog but then it always takes me back to their show that aired about the yellow light of death PS3 situation. The show floor was filled with affected PS3 customers and their PS3's and Sony didn't even respond or send a representative to the show, they did nothing.Send your story to Watchdog - Watchdog - Send - BBC
Also get the contact details of major gaming websites and spam them.
Don't forget to mention you're not alone in this boat and had happened to others.
See if you can find others and get together to share the details with outlets
http://news.bbc.co.uk/1/hi/8263063.stm
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Thebonehead
Gold Member
Reminds me I have to look at fixing my ylod PS3 at some point
calistan
Member
I never got a notification about it when the Xbox game I bought from a key reseller was refunded (presumably to the poor sod who paid for it with his stolen card details).
All that happened was I tried to launch the game and got an error message saying 'you do not have a licence for this' or something like that. If it had been a three month Xbox Live code that I'd already used, perhaps my account would have been suspended.
I resolved it with the key reseller, but those places are like the Wild West, or at least the Amazon. Anyone can sell keys there, and you have no idea where they came from or why they're so cheap.
That's the thing with CDKEYS, you're not making huge savings on their PSN top-up cards, it's maybe a seven to ten percent saving at most.
I remember stacking up CDKEYS's Xbox Gamepass keys for a full three years for a massive savings and it was never once an issue with Microsoft.
What's frustrating too is you are locked out of any accounts that are linked to the PSN account also.
Hundreds of hours on Destiny 2 gone and unable to even transfer my Bungie account to another service although I'll admit Bungie are now owned by Sony.
Hundreds of hours on Destiny 2 gone and unable to even transfer my Bungie account to another service although I'll admit Bungie are now owned by Sony.
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mayham2199
Member
Same shit I used to do on Steam but it is what it is. The amount of shit I head to deal with on my PC just to play games sometimes is worth me spending the extra money to just come home and play games. I don't have an extra 10 mins to troubleshoot some BS that happened. Believe me I wasted thousands try to make PC gaming worth but it just wasn't worth it to me. When I was a kid I didn't care I had tons of free time. Now I get pissed if 10 mins go by and I'm still just trying to play games.
DragoonKain
Neighbours from Hell
I've said it before, being able to steal potentially thousands of dollars worth of purchases away from people should be illegal. Eventually, this will be challenged in the courts like loot boxes. If you get an account banned, they're just stealing the games away from you ostensibly. You purchased games you don't have access to. How no one has sued companies over this yet is beyond me.
"There are some things everyone agrees are just fucking wrong."
"There are some things everyone agrees are just fucking wrong."
th4tguy
Member
Did you ever sell an old PlayStation console without wiping the data on it? Very possible someone bought an old console of yours that still had your psn account and used it for cheating/ other nefarious activities.
Draugoth
Gold Member
I've never done a chargeback, I've asked for some refunds but I've never asked for a refund on anything I've downloaded.
I initially thought the permanent suspension could have been a mistaken chargeback even though I didn't do one and the website link takes me to a page were it states there's no outstanding balance on the account.
When processing a refund they have access to that data on my account and can tell if the item has been accessed and downloaded, they won't even refund an item when a download even starts and you never finished the download.
If they process a valid refund the credit just goes back into your PSN Wallet if you used top-up cards.
These are the two images I get if I try to fix a chargeback if there was one:
You need to contact SIE and PlayStation for a reason, otherwise you can get a lawyer because they gave you prejudice without a cause
calistan
Member
I've never understood where some of these savings come from. Like, how come a top-up card that costs 50 quid from a normal shop or direct from the manufacturer can be 45 quid from some random bloke online.
On PC it's a bit easier to see where the cheap game keys came from. Like, if a game is in the Humble Bundle it's going to be resold for pennies for the next few weeks. Top-up cards are almost equivalent to cash though.
Definitely not, I would have always removed the account and also the console being registered as the primary device from the UI menu and also the Sony Account Management website.
Honestly, I've really, really tried. Multiple emails that are never replied to.
I've tried some of their top people such as Mark Bowles who is PlayStation General Manager Northern Europe and UK territory lead etc.
But not one single reply and phone call back.
I've just posted a letter to their senior director at their London headquarters so I'll see what comes of that.
But like I said before that I honestly think the entire company is like a chess board with loads of moving pieces that makes it near impossible to circumnavigate.
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Draugoth
Gold Member
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Thanks, I will definitely keep trying, I'm at a point of no return where I just want the information of the accusation to fraud elaborated on.
Who knows what other companies or references that could have an affect on me, they have my credit card, name, DOB and address.
The last thing I need is the information that I committed an act of fraud affecting any other services and accounts such as my Apple and Microsoft accounts.
Because let's be honest, all of these companies are working together and sharing certain information behind the scenes.
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Signalis
Member
Don't you guys have like an ombudsman in the UK that you can contact? Is there no consumer ombudsman or consumer protection rights group etc that you can contact? NeoGAF can't do anything for you mate. You need to take the initiative. Last year Samsung refused to replace my OLED with all kinds of excuses while still under warranty. Contacted our consumer ombudsman, a week later I had a brand new S90C from Samsung.
th4tguy
Member
Did you ever log into someone else's and maybe not log back out?
Always have two factor authentication setup?
Zacfoldor
Gold Member
This is what I was thinking. There are always 2 sides. I would think that even if it was legal for them to do this to the OP, it would not be legal for them to never state a reason as to why. Eventually if one follows the process long enough I would expect Sony would have to state exactly how the tos was violated at the very least. "You violated tos and we aren't gonna tell you why." it is just hard to imagine that will fly anywhere for long. If they have the goods on the OP they should share them with the OP when asked. If they don't, then they should restore the account. It really is very simple. Sony is being unreasonable if they truly won't provide a reason for the ban. If AI picked up something and say, banned the OP over it in an automated process, then AI would have kept a record of that and it should be easy to find.
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ComputerBlue
Member
That is so fucked up, there must be a law against this, that's theft.
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Zacfoldor
Gold Member
Another thing, assume it is CDKeys or at least a key for a code that Sony believes was fraudulent.
Okay, TELL the op which code or at the very least the date the code was applied. Then he could work backwards and figure out where the code was purchased and blast the place online.
As it stands now, we might make the same "mistake" as the op and we would never know because Sony is keeping the reasons for a permanent ban in the dark.
I wish I could help op. I hope you get to the bottom of this.
Okay, TELL the op which code or at the very least the date the code was applied. Then he could work backwards and figure out where the code was purchased and blast the place online.
As it stands now, we might make the same "mistake" as the op and we would never know because Sony is keeping the reasons for a permanent ban in the dark.
I wish I could help op. I hope you get to the bottom of this.
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Always had 2FA setup, I've have it on every other company account I currently have.
Never logged into any other account ever.
Zacfoldor
Gold Member
Then the only thing it could be are the codes you used(that I can think of).
Has anyone ever gotten banned form using (CDKeys, ect) codes on PSN? Is that a known thing? If others have been banned perhaps the time between their usage of these codes and their ban would be similar to yours. At least it would be an explanation. That is what makes this so bad. No explanation. Anyone that spends that level of money on a service and gets banned not for something they said, should at the very least get a simple explanation for why the ban happened. I've been banned from some forums before but I always knew why OR I had not spent any money on the forum so they didn't own me a reason, but this?
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They have told me the account is permanently suspended for fraud and that's all I can get out of them.
They won't elaborate on that any further, I've tried and tried but I can't get any further than their initial customer service support team.
All they do is give me the usual reading off the screen response results and then a case number and hang up.
The last gentleman I talked to on Monday was definitely the best so far and it felt like he genuinely resonated with what I had to say but at the end he said that there really was nothing more he could do.
Edit: I totally understand you think there's two sides to my story and in general because I would think that too but until I get more information from SCEE then there's not more I can glean from this situation.
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I promise that I will keep you all updated with as much information as I get it, I sincerely don't want to see this happening to anyone here.
Once I find out the cause I really hope that you all spread the message because it's really brought to light personally that digital ownership doesn't exist.
When you purchase something from a digital storefront, unless you're able to download the entire file to a personal drive and transfer it to any other device for use then you really don't own it.
Once I find out the cause I really hope that you all spread the message because it's really brought to light personally that digital ownership doesn't exist.
When you purchase something from a digital storefront, unless you're able to download the entire file to a personal drive and transfer it to any other device for use then you really don't own it.
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th4tguy
Member
Get the requested data and hope that it gives you the answers that Sony reps refuse/ can't share.
Specifically being told it was fraud but not being allowed to settle any debt to reinstate the account does remove the chargeback as a possibility.
I would also think that this removes the possibility that they suspected you of bad social conduct or cheating as that isn't fraud.
I think your guess about cdkeys is correct.
If they saw that many of the purchases that were being added to your account were reported/ seen as stolen, then they would take action.
If you can get confirmation of this and Sony refuses to do anything to reverse it, I'd go to cdkeys with a complaint
Clear
CliffyB's Cock Holster
Get a SAR (subject access request).
No company or institution can hold data on you under GDPR without the right of access via this means, to do so would breach UK law.
ComputerBlue
Member
So Sony told you it is fraud related but won't tell you what it is exactly? Or are you just assuming it's fraud, sorry I don't wanna read all eight pages to try to find this answer.
Thanks and that's hopefully what my next stage of action will be but I don't see Sony changing their decision if that's what happened and I also don't see CDKEYS doing much either.
But if that's what happened then I will build an online blog of my evidence and post it on as many gaming forums and online publications as I can.
Thanks for the advice, I've already started the request to the Data Protection Officer for Sony Interactive Entertainment and they have have thirty days to deliver the information, if they don't then I can file a complaint with the Information Commissioner's Office.
But it'll be interesting to see how SCEE deal with the offering of my information because it dates back to March 2007.
Kerotan
Member
Yeah but ask yourself how are you making savings at all when Sony don't do discounts on PSN credit. You make a 10% saving, CD KEYS make a 10% cut and whoever is providing the dough gets a 10% cut. If it's money laundered money there won't be a chargeback but if it's fraud and the bank supports the effected party they will. It's probably very rare but you are running that lottery every time.
If the issue turns out to be CDKEYS the only publication you should be looking at is reminding people 3rd party sellers like that are against the TOS but most people already know.
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Thank you for the advice, your honesty is refreshing and pragmatic and most likely the reason why I got flagged for fraud.
It's definitely a difficult lesson learned and I just hoped that with some persistence Sony will allow me to fix it.
But with the amount of customers they have to deal with and bullshit they most likely listen to every day from customers it's probably hard for them to see and reason with.
They've probably become very strict and black and white about their policies.
Kerotan
Member
It is possible it was something else or even an error on Sony's part but odds are it's CDKEYS for now.
I hope you get a straight answer and I am holding out hope you can get through to Sony. Even for a legit reason like CDKEYS maybe they'd let you repay the balance. Possibly use an excuse like you never got the email offering a chance to cover the chargeback.
rofif
Banned
It's not a risk. Cdkeys is not risky.
Besides. You as a customer and consumer are not responsible to fucking be a detective on stuff you buy. It's as legit as anything else. Cdkeys can't generate the keys lol. It's all still generated by Sony.
Kerotan
Member
Bro you're just straight up providing misinformation. It's against TOS to use them.
They get the key they pay for off Sony. So for example CDKEYS pay Sony €100 for a €100 PSN credit code.
So HOW THE FUCK do CDKEYS sell you that code at a discount. They're not a charity. It's dodgy money or laundered money through their service and every now and then it'll result in a charge back.
The vast majority of codes is probably laundered so like I said won't result in a charge back but that won't always be the way. Use your brain dude.
rofif
Banned
You don't have to know any of that. They don't steal it. It's just regional differences.
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