I have emailed him, his name is Mark Bowles and he hasn't responded, I've tried three times.
UK PSN account permanently suspended? Help?
- Thread starter Forth
- Start date
I voted against Brexit.
I can't access that part of my account to apply for that, they even lock you out of accessing your transaction history and details.This might be a tough pill to swallow, but I don't think you're getting that account back. If they've already reviewed it and decided to uphold the suspension, further communication with customer support probably won't help, they'll just keep repeating the same thing.
Your only real option is to request your account data, which should clarify what actually happened. Once you've got your data, if you find substantial grounds to appeal, and you have solid evidence that you didn't violate the Terms & Conditions or Code of Conduct, you can try escalating it again.
Not sure if it has been explained yet, but you request your data here:
But I've applied for all of the data they hold on me through a GDPR access request.
Gamerfan81
Member
It's time to be a PC bro my friend.
PeteBull
Member
I'm unable to access my account anywhere, they lock you out of access to everything.
Yes
Yes, definitely. I removed the primary device access and account and reset to factory settings. I then signed into my account on the website to ensure no devices were on my account.
mayham2199
Member
I'm not a fan of PC gaming but yea if this happened to me I would 100% go back to PC gaming and just deal with the issues I have there.
ReBurn
Gold Member
The UK CEO probably won't see this. The email will likely end up in electronic purgatory once it hits their email filter and triggers the random customer complaint rule.
I agree totally but I had to try so that I can build a paper trail of information to prove that I've gone down every avenue I possibly can.
I know SCEE are going to start sending me running in circles but I need to have answers for every question they are about to throw at me.
I refuse to give up on this, I've currently come to terms with the fact that my account is gone but I'm sick and tired of these huge corporations getting away with this behaviour.
I know SCEE are going to start sending me running in circles but I need to have answers for every question they are about to throw at me.
I refuse to give up on this, I've currently come to terms with the fact that my account is gone but I'm sick and tired of these huge corporations getting away with this behaviour.
If anyone would like me to copy the GDPR request I'll be more than happy to do it.
You can fill it in yourself and copy it to an email if you ever find yourself in my position.
I can't take the credit as I got the request from another site so please don't think I did this all myself.
Regards.
You can fill it in yourself and copy it to an email if you ever find yourself in my position.
I can't take the credit as I got the request from another site so please don't think I did this all myself.
Regards.
Kerotan
Member
Have you bought many games on your new account?
Neff
Member
Okay, I just received this email this morning but it still doesn't say what breach of the terms and conditions I carried out, this is so frustrating.
My brother that is some incredibly sus spelling, wording and grammar
Are you sure this is actually Sony you're liaising with
This. Write a letter.
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I don't have a new account, I've only had one account since the UK launch of the PS3 when I signed up for a PSN account.
I carried that same account through PS3, PS4 and then PS5.
I carried that same account through PS3, PS4 and then PS5.
I thought that too, the senders email is playstation.support@sony.com
Fbh
Member
Stuff like this is why I usually only buy digital games on sale.
It's pretty crazy they can just ban your account and not even tell you exactly why.
That's like getting some traffic ticket but they won't tell you what exactly you did and they just send you some 200 pages document detailing the traffic law and tell you to figure out yourself what you did wrong.
It's pretty crazy they can just ban your account and not even tell you exactly why.
That's like getting some traffic ticket but they won't tell you what exactly you did and they just send you some 200 pages document detailing the traffic law and tell you to figure out yourself what you did wrong.
Thanks, I'll do this first thing tomorrow to the CEO, head of SCEE.
The director appears to be called Munesh MAHTANI.
according to this website: https://find-and-update.company-information.service.gov.uk/company/03277793/officers
The company appears to be like a chess board with a lot of moving pieces.
according to this website: https://find-and-update.company-information.service.gov.uk/company/03277793/officers
The company appears to be like a chess board with a lot of moving pieces.
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I agree and if they gave me the transaction information I would be able to trace that CDKEYS wallet top-up purchase back to CDKEYS and see what they have to say.
The fraud charge has to begin somewhere but it baffles me why PlayStation won't give me that information.
The fraud charge has to begin somewhere but it baffles me why PlayStation won't give me that information.
Neff
Member
It's usually stolen/non-resalable codes from dodgy retailers. Cheap codes can be tempting, I've dabbled myself, but it inevitably comes with a risk, small as it is.
Exactly. Not saying CDkeys is to blame here, but PSN is perfectly safe so long as you don't try anything stupid.
Can I also alert anyone who has purchased PSN digital content in the United Kingdom to this website: https://playstationyouoweus.co.uk/the-claim/
They are taking SCEE to court for their monopoly of the thirty percent cost they apply to anything purchased from the PSN store, it's free to anyone who signs up.
Regards.
They are taking SCEE to court for their monopoly of the thirty percent cost they apply to anything purchased from the PSN store, it's free to anyone who signs up.
Regards.
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mayham2199
Member
I didn't realize OP tried to use CDkeys. Yea I would never do that. I purchase everything through PSN.
Fbh
Member
Yeah but we are only assuming that to be the case, l think it's ridiculous they can't just tell OP
"Your account got banned because you added funds with a code that was flagged as being acquired through fraud" or something like that .
Going back to the traffic ticket analogy. If you get a parking ticket the least you expect is for them to tell you where and when you parked illegally..
Also on a more personal note I think banning the account because of a fraudulent code is excessive, they could always just remove the funds and any game purchased with them. This just seems like a way to push people away from the few alternative options we have to save a bit on digital console games, and many of the codes on third party stores are perfectly legal.
I'm sure there's tons of stolen physical games in the second hand market too. Should Sony implement a system to flag those too and ban anyone who has used one? "Sorry your account got banned because the used game you got from gamestop was originally traded in by someone who stole it"
Kerotan
Member
Sony deserve their cut. Why would I sign up to that. They're fighting off trillion dollar companies. They need the revenue.
rofif
Can’t Git Gud
cdkeys is fine. I used it for steam for like 10 years
MarV0
Member
Damn console-bros are scared shitless of their overlords.
The amount of shit I've pulled on Steam...
rofif
Can’t Git Gud
yep. I always buy from cdkeys and wherever is the cheapest. Never had problems.
The fact that people who LEGALLY BUY KEYS from wherever they can find em cheapest, can get you banned is fucked.
Poland got the HIGHEST prices in the world for games apparently on steam... so fucking of course cdkeys is a way to go.
Just look. We are on the fucking top (bottom)
Obliviuon remaster... I can tell you.. we don't earn as much as swiss or uk lol. They earn x3 more.
Thanks for all of your support everyone.
If you ever find yourself in my position or are interested in the data that SCEE have on you please message me and I'll give you a copy of a detailed request for your GDPR report or more specifically a Data Subject Access Request which you can fill in, print for posting or email to the company data protection officer.
They have to reply within thirty days but make sure you give them all of the security detail they'll need or they can send you running in circles.
Much appreciated everyone.
If you ever find yourself in my position or are interested in the data that SCEE have on you please message me and I'll give you a copy of a detailed request for your GDPR report or more specifically a Data Subject Access Request which you can fill in, print for posting or email to the company data protection officer.
They have to reply within thirty days but make sure you give them all of the security detail they'll need or they can send you running in circles.
Much appreciated everyone.
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Since when does a faded electronics company qualify for charity status?
Totally shameless of them. So sorry you went through this.
Kagoshima_Luke
Gold Member
It's already been said, but if you are going to go digital, do so on PC with Steam, or even better GoG.
I don't trust Sony in their walled garden with my digital purchases in the best of times, but now that they are riding high and have leveled up to Arrogant Sony? Hell no. Stay safe out there.
I don't trust Sony in their walled garden with my digital purchases in the best of times, but now that they are riding high and have leveled up to Arrogant Sony? Hell no. Stay safe out there.
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Aenima
Member
Sony dont apply 30% cost to anything for the consumers, thats misinformation. They take a 30% cut of everything they sell on the store, the same way Microsoft, Steam, Apple and many others take the same 30% cut. The publishers/devs are the ones afected by this 30% cut not consumers. Epic Store only takes a 12% cut and the games are the same price as in Steam that takes a 30% cut.
That lawsuit should be focusing in Sony not having digital keys from games available to retailers, cuz thats where the monopoly in digital distribution is. And most likelly the reason you got banned as Sony dont sell key codes for games through retailers.
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ArtHands
Thinks buying more servers can fix a bad patch
The Playstation fans will rather defend their favorite company here
Grizzled Ghost
Member
Not trying to call you out, but how did you know your wallet balance changed if you had no way to access or view your account?
panda-zebra
Member
Sorry if you've already mentioned it - I think I've read the whole thread but it's difficult to be sure after the downtime - but how/where did you purchase your PSN credit? I've always used shopto with a cc for ~15% discount and thought it was the best out there. Asking because I don't want to risk anything by being tempted by better offers at some point that might somehow be less legit.
The only time I used cheaper foreign sellers was with xbox for cheap Gold>GPU conversion about 5 years ago, and tbh that was pretty shady stuff I regretted when there were delays and hassles getting my codes and pissing about with a VPN, that probably put me off going anywhere else for life, lol.
But that's the problem, you can't buy the digital keys for games anywhere else so that's were the anti-competitive nature lies. If you don't sell the digital keys to games anywhere else then you're able to keep the price whatever you want it to be and you're able to control the market.
I totally understand why they do it and I agree it's their store and everyone is doing it but it's anti-consumer and we the customer are losing out.
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I'm assuming it did or else my permanently suspended account is sitting with £100 in credit that I can't use.
I used Shopto also and CDKEYS, I always purchase the UK region codes.
I would have purchased whichever of those two stores was cheapest when I wanted to top up my PSN wallet.
Kenneth Haight
Gold Member
I've been buying codes of shopto for 5+ years. They haven't banned you for this. If you buy a code and it works and the funds are added to your wallet how can you be responsible for the sale of that seemingly fraudulent code?
I call nonsense on this reason if this is the reason, otherwise my own account could be next which would have me worried. It's usually only a 15% saving on pre bought codes, it makes a huge difference over a year though. I would never just plumb my credit card in to PSN when you can get a decent saving.
calistan
Member
I suppose it would be receiving stolen goods, in which case it doesn't matter if you bought it in good faith.
Grizzled Ghost
Member
Buying stolen property in good faith generally isn't considered receiving stolen goods, legally. There has to be knowledge or a reasonable suspicion of the theft.
I agree, if CDKEYS are selling dodgy keys then why are Sony allowing it.
Personally I don't think the fraud charge is linked to a stolen PSN Wallet top-up code.
I've used the same systems to top up my Apple and Microsoft accounts and never once been flagged and these account are both more than twenty years old too.
I just wish they would elaborate more on what part of their term and conditions I breached.
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Grizzled Ghost
Member
I've bought probably 200+ games on keysites and never had a problem at all, until randomly last month one of my Steam games was removed for fraudulent purchase, more than a year after I activated it.
This kind of thing would've likely gotten my PSN account banned, and if they refused to elaborate I'd have no explanation or recent paper trail to follow. I certainly wouldn't suspect a transaction I made 18 months ago.
calistan
Member
Yes, I guess it isn't a criminal offence, but I'm not sure what recourse you'd have if the theft is discovered and the property/money is returned to the original owner.
I mentioned at the bottom of the previous page that I've seen both sides of this. In the case of subscriptions or online time, where the theft isn't discovered until after the item has been used, you're at the mercy of a third party, i.e. Sony. They really ought to explain why they've taken action though.
The only thing that I can think of when it comes to CDKEYS is that I purchased God of War Ragnarok from them and played it but it must've been a UK/EU key code because if I looked at the PSN store for my region it would always show the price and not show up as purchased like they usually do.
But the game allowed me to access the Valhalla DLC and play it and also any updates.
This is the link to what I purchased: https://www.cdkeys.com/god-of-war-ragnarok-ps5-eu
But the game allowed me to access the Valhalla DLC and play it and also any updates.
This is the link to what I purchased: https://www.cdkeys.com/god-of-war-ragnarok-ps5-eu
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Grizzled Ghost
Member
None. Sony runs a walled garden and you have to agree to their terms if you want in. They can revoke the access to the "licenses" you've purchased at any point.
The only way you can fight something like this is by making a big enough public stink for Sony to back down, or by somehow escalating this to the supreme court and getting the actual laws changed.
And this is our biggest issue with the future of digital content that you purchase, the consumers rights and laws have not been screwed down tight enough to benefit the consumers.