I play or have played pretty much every big MMO out there (except Warhammer... I hate PvP) and it's true that MMO forums in general suck, but there's generally some balance. There's pretty much none of that at the moment on the SWTOR forums. If you post that your game is lagging, then you can bet that you're gonna get a bunch of posts saying it's your fault the game is lagging and it isn't worth jumping on Bioware about the problem. It's all kinds of messed up. I've posted a couple times about this issue on the forums there and they keep saying it's not them, but an over abundance of trolls that need to be weeded out, but that's not what I'm seeing. It's just their way of justifying the harsh treatment of detractors.
The WoW forums have had their ups and downs, but I've never felt like I couldn't post there for whatever reason. I still post on the WoW Damage Dealing forums and even though they can get into some crazy arguments about who's right, there's balance on both sides and that's fine in my book.